Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,638 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ocado has been the best on line shopping that I have had. My only comment is I feel very strongly that I shop every week and have a smart pass and have had for years. But you charge me for Christmas delivery. You advertise that smart pass customers canhave more than one delivery in christmas week. But each shop has to be 90pounds plus 10 pounds delivery. Thats why im not sure about using you this christmas.”

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Posted 9 years ago

“Online app is great, fresh food and always great service!”

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Posted 9 years ago

“Excellent products and very good customer service.”

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Posted 9 years ago

“Friendly, helpful drivers, one hour delivery slots which you can rely on and very few substitutions.”

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Posted 9 years ago

“No bananas availabe - and no substitute - come on!! Disappointing, now I'll have to go to the shops.”

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Posted 9 years ago

“All staff so helpful When I broke my leg the driver offered to put my frozen food away for me”

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Posted 9 years ago

“Customer service at its best. Strange to find in England!”

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Posted 9 years ago

“Ocado is fantastic. The product range is excellent, with basic staples at good prices and a great selection of more unusual, organic and delicious things to choose from. The website and app are well thought out and easy to use. There's never a mix up and they always deliver a fantastic service. Totally happy with them.”

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Posted 9 years ago

“Ocado is as essential to our household as are gas, electric and all the other things that make a house a home. Its software is easy to use, its range of products extensive - and the quality is high. The deliveries are made by helpful professionals who almost always offer to bring the groceries all the way into the kitchen. The only aspect that I would change is to price-match to all other major grocery chains rather than just Tesco. However, I recommend Ocado whole-heartedly.”

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Posted 9 years ago

“Always on time! Very friendly stuff!”

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Posted 9 years ago

“One of the best examples of customer service overall. My only suggestion to the management would be to allow delivery slots with shorter "notice" - right now you can't order sooner than in 24 hours.”

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Posted 9 years ago

“Ocado has become an established part of our daily lives. I have regular a weekly order with running list during the week that all family members can add to. It's so easy to use the website and great to have a wide variety of foods and more to choose from. There are rare substitutions and no problem returning them if necessary and the rare damaged item is easily refunded. It's such a relief that with a busy working life I don't have to waste time trailing around a supermarket.”

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Posted 9 years ago

“Find Ocado really convenient to use. Delivery slots to suit, very rare for them not to have what I order, sensible substitutions if necessary and good quality items.”

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Posted 9 years ago

“Thank you Ocado ! I am very satisfied with the excellent service to provide. Being 80 years old , going to the shops is a real chore ! The delivery is always on time, the driver always calls to say he is a little late or ask if he cn deliver a little earlier than noted. Your online catalogue and product display is very good and mad easy to use.”

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Posted 9 years ago

“I have been using Ocado for my weekly shop for over four years. I love the longevity of the milk and freshness of the produce. The offers and range of products are excellent and I have never been tempted to try any other online supermarket.”

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Posted 9 years ago

“Grocery delivery as it should be. Reliable. Virtually every order is complete, substitutions are rare Quality is good, prices reasonable especially if the many offers (which are easy to find) are used. Good quality. Value. Reliability. A great combination. A useful and valued part of my life - saving me time”

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Posted 9 years ago

“Generally I appreciate the excellent service Ocado provides. My exceptions are as follows: Very poor packing on occasions, soft items under heavy items and therefore squashed. Vegetables have a very short shelf life, items purchased on a Thursday best before Saturday. It is not possible to consume packs of vegetables in this time in a two person household. It would be helpful if smaller packs were available. Thank you Ocado I am a huge fan.”

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Posted 9 years ago

“I think you will hear this a lot, the only issue and i mean only issue is that fruit is mostly short dated. An option to choose a date would suit us much better and perhaps short dated fruit and vegetables are discounted so you as a supplier do not waste food - See Hugh Fernley's campaign Otherwise i am a big fan and your face of the company, your drivers are always great Thanks Steve”

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Posted 9 years ago

“I have been with Ocado for 7 years now. Can't fault them. If there is a problem with an item I have always been refunded with the cost, no questions asked. Most of my deliveries have been on time too. The only thing I would say is that sometimes I have had to wait for quite a long time before my phone call is answered. Today though it was answered straight away so I was really pleased. There are lots of savings on many items so I am happy. All in all very I would recommend Ocado.”

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Posted 9 years ago

“Excellent service, really good quality products. Ocado offers a very reliable service and if you need to contact them this is always easy.”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,638 reviews