Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used ocado for many years and have always been very happy with the service received. There are occasional problems but these are resolved efficiently and quickly.”

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Posted 10 years ago

“I am such a big Ocado fan- from the ease using the website, to the reliability of what I receive (very rarely items missing), the friendliness and timeliness of the drivers,the ease with which I can provide feedback/ request a refund if items are not fresh/ as expected. I and many people I know are extremely loyal to Ocado. Thank you”

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Posted 10 years ago

“I think my order history speaks volumes as to how much we value Ocado! All through the year, you can see there must be staff doing their utmost to keep up with trends, etc. If ever I have had to contact Customer Services, the assistance is, without a doubt, professional and polite. If I have made contact via email, replies are prompt.”

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Posted 10 years ago

“The only reliable place to do your online groceries shopping”

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Posted 10 years ago

“I have been using Ocado for a number of years and cannot fault there service. Website is extremely easy to use, ample delivery slots to choose from, can always get a delivery the next day if needed. Products always arrive if ordered no substitutions or missing items. Drivers always pleasant and 99% on time. Well done Ocado.”

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Posted 10 years ago

“Always on time, never anything missing or substituted, and lovely free gifts and samples from time to time.”

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Posted 10 years ago

“I don't know quite how I could run my life without Ocado. Visiting a supermarket takes so much time and effort and with the busy life I lead it is wonderful to be able to sit down for a few minutes and do an on-line shop. I love the range of things Ocado now provides.”

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Posted 10 years ago

“Easy to use,any problems always quickly sorted, great delivery people. Would always recommend to friends and family.”

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Posted 10 years ago

“I love Ocado .You provide a great service and I'm very happy .Wouldn't want to use anyone else .Thank you.”

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Posted 10 years ago

“Customer service is excellent, and the drivers are always friendly Nd helpful-carrying items up the stairs is never a problem (unlike other delivery services we've tried). The quality of items is great, and substitutions are generally appropriate. Where it's not been possible for our order to be delivered due to unforeseen circumstances, we've always been well compensated.”

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Posted 10 years ago

“Great customer service. Great range of products at very competative prices. Fabulous delivery schedules, text message reminders of the delivery on the day and an e-mail with the receipt so you know what is being delivered. If for any reason the driver is delayed, very rare, they telephone to tell you and there are regular updates on the website or app with the delay timing. If substitutions are made, again very rare, they are always sensible. Thoroughly recommend to everyone.”

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Posted 10 years ago

“Consistently reliable service. Substitutions are very rare and the deliveries always on time. The drivers are courteous and helpful. Good range of products and reasonable prices.”

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Posted 10 years ago

“Excellent service and excellent products. Wouldn't shop anywhere else”

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Posted 10 years ago

“A very good service. Could do with more organic food please - more niche suppliers.”

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Posted 10 years ago

Hi there Melissa, we're so pleased to hear that you're happy with our service. We'd love to stock more organic products for you, did you know that we have a product request option on our website? We listen to requests from all our customers, so if you've got an idea of any products you would like to see on our site, just pop in a request to us and we'll be able to see what we can do. The product request option can be found when you search for a product we do not stock, as well as at the bottom of every page on the website. We hope this helps Melissa and we hope you'll begin to see more range in our organic products!

Posted 10 years ago

“Hardly ever have a problem and if I do it is quickly rectified. Vast range of products to choose from but I do tend to stick to the Waitrose ones mainly for food.”

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Posted 10 years ago

“Reliable, friendly, always phone if they are going to be late (rare), very few missing or substituted items - just great.”

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Posted 10 years ago

“Reliable on quality, service and delivery times. The best.”

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Posted 10 years ago

“I have been more than happy with Ocado since Day 1. The service is second to none. My only reservation is the packing and I know you have had problems with this yourselves. When I have to ask for a refund, it is more often than not, because of damage/leakage from items due to incorrect packing. Eg crown cap beers just loose in a plastic bag, expensive wrapping paper in a ro completely flattened, nectarines squashed. Otherwise I am happy and the fact that you offer such a simple system for refunds has kept me loyal to you.”

Helpful Report

Posted 10 years ago

Hi there Roz, we're so pleased that you've been more than happy with our service since Day 1. But we are disappointed to hear that you have had issues with packing, causing some of your items to be damaged and to leak. We're quite surprised about this, as we take great pride and care in our delivery service and always make sure your shopping is delivered in top top condition. We'd love to pass feedback on to our Warehouse Management team so that further training can be issued to our packers if needed. If you can email us at ocado@ocado.com with your username and Reviews.co.uk included in the subject, we'll be able to look into this further for you. We hope this helps Roz and we hope you begin to see an improvement in the packing.

Posted 10 years ago

Hi Roz, thanks for your email., we're sorry that we had a few problems viewing the message, You'll be pleased to hear that we've reported your comments about the packing of your orders with our Management team. Finger crossed you'll see an improve in your future orders. If you do have any problems or questions, please let us know right away and we'll take a look for you. Hope you enjoy the rest of your day.

Posted 10 years ago

“I've shopped on-line with other supermarkets but have found Ocado to be consistently the best. Substitutions are rare and the deliveries are reliably on schedule. I particularly like the "flash" sales where there are certainly bargains to be had.”

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Posted 10 years ago

“Next to other home shopping deliveries I find Ocado the best. The staff are always polite and helpful. If there have ever been any small issues e.g. broken eggs I have had no problem in being reimbursed. Customer services are very helpful. Great work Ocado, nice to see that customers still matter to someone!”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews