Oceans Alive Reviews

Name: Oceans Alive
Address: CROWDZAP LIMITED, Suite 2, Richmond House, Heath Rd, Hale, Manchester
Rating: 4.74

4.7 Rating 4,378 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. They send used and opened products and then refuse to rectify the issue.”

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Posted 1 year ago

“I found this website to have the absolute best and most premium healthy food products available in the UK. Best individual packaging and great offers on multiple buys make this a website I come back to over and over. I’m one very happy customer : )”

Oceans Alive 5 star review on 19th August 2021

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Posted 3 years ago

Thank you so much for the kind review - it means a lot to us! And that does like an impressive line up in your pic! ;) Thanks Ian

Posted 3 years ago

“Great range of products and exemplary service. Thank you”

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Posted 1 month ago

“I was very upset that all 3 bottles of expensive vitamins I bought expire in 7/25. All of them. They should have a 2 year shelf life. It’s unacceptable and I think I was kind not writing this on your site/ a review.”

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Posted 3 months ago

“Prices are ok but don't order from here if you want quick delivery. My order was placed 5 days ago and I still don't have it”

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Posted 10 months ago

“I still haven't received my order”

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Posted 10 months ago

“Support did not get back to me after almost 10 working days without a shipping confirmation. After about 15 weeks, the goods arrived, including customs. Products are recommended. 5 stars because of the products, support leaves a lot to be desired.”

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Posted 1 year ago

“Had a nightmare trying to get anyone to answer the phones at oceans Alive. There’s a number that works and they ask you to leave your number, yet they NEVER call back. I received a product with the safety seal missing. I wouldn’t personally order from them again as it was a lot of back and forth by email trying to rectify this issue of getting a replacement sent. Too much drama. I order items all the time with other companies that sort out their errors ASAP.”

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Posted 1 year ago

“I did not see any difference using this product”

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Posted 1 year ago

“Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre”

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Posted 1 year ago

“Ordered a product I usually buy directly from the company who make it with the last of my birthday money as it was slightly cheaper. It was delivered to the incorrect address and as the photo they provided showed no house number I searched up and down my street, but was unable to find it. After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement. I’ve now sent three emails (the first almost two weeks ago) and phoned multiple times only for it to go straight to voicemail each time. I’ve still not received a response from them. Next time I’ll pay the extra few pounds to avoid the hassle of having to chase a company in order to receive what I’ve paid for! Wish I’d have checked trust pilot first.”

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Posted 1 year ago

Hi Laura, thank you for taking the time to provide this feedback. We are really sorry that we did not meet your expectations with this order. I can see that your request is resolved now, but please reach out if there is anything else we can do to help.

Posted 1 year ago

“No me ha llegado el pedido, no me devuelven el dinero”

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Posted 1 year ago

“You guys sent a completely different product. I ordered Collagen liquid and you sent Sleep Better gummies. I have sent 2 different emails with no answers. Got response and was sent a replacement bit I ordered 2 bundles and only recieved 1 😔”

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Posted 1 year ago

“It is very difficult to cancel your subscription. They ask you to email them to cancel it but you have to search for email, it it not readily available.”

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Posted 1 year ago

“Got what I looking for at a good price value. Has a lot interesting items to choose from for optimal healthy lifestyle.”

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Posted 1 year ago

“Correct product came as described in the time promised. Well done.”

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Posted 1 year ago

“Very prompt delivery”

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Posted 1 year ago

“Great service and delivery and great range of products.”

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Posted 1 year ago

“Speedy delivery & excellent product. Will purchase again & look at other products too!”

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Posted 1 year ago

“You are selling short dated items. I bought 3 x bottles of 90 of a Dr Mercola product and there was no indication that it would be impossible to use these before the expiry date. I think that is appalling.”

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Posted 1 year ago

Oceans Alive is rated 4.7 based on 4,378 reviews