“I contacted Octopus energy via their app about a query I have regarding the app, it has now been more than 7 weeks and copious emails of shilly shallying and still no answer, they now want to discuss the matter and keep asking for an available time but still don’t get back to me - what a shambles. There is nothing to discuss, I just need a straight answer, I have asked for it to be escalated to a supervisor/manager but to no avail and so it goes on……..”
“I have been playing ping pong emails with Octapus Energy for 6 weeks now.
They sent me an email stating ' Your meter is coming to its end of life, smart meter to get fitted."
I remember the fires, lack of electrical training so questioned this. I was told " It's a promotion!!!!"
On questioning, I've been offered compensation.
I don't want money I want honesty. Its a promotion when questioned? How dishonest & deviius can you get to meet government targets.
Questions unanswered and told we've offered you money which you don't want so how can we resolve? 7th email sent......answer my questions to resolve......aaaarrrrgggghhh”
“I have just emailed octopus energy for the 10th time. My bills were estimated because we're too busy to send readings then after they requested I made sure I sent them. I was in credit of £1500. The first bill Dec 2023 to March 2024 swiped away £750 then April readings sent to them they swiped away the last £750 to leave me in £14 debit. My April bill for gas was 4826.58 kWh & electric 1367.38 this for one month when 2 people live in the house and work 5 days a week and live off take out food and heat the house sparingly. Octopus have a default mode and think things are settled. so far refunded me small change for grossly over exaggerated estimated reading for gas but electric has been taken twice and no refund imminent. I am in credit only because they double my direct debit payment to line their pockets with. My contract ends September 2024 I'll definitely be switching.”
“Octopus energy is ABSOLUTE SCAMMER ; I pay £140 by direct debit monthly since I moved 2023, I got email that my account balance is £1,863.20
what should do someone help”
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“Unfortunately lost trust completely after receiving a bill of over 1k in debt after a was in positive balance for over 6 months by £500! The bill includes months from 2023 yet it was meant to be for 2024!!! I didn’t expect that and looking at individual months usage it certainly didn’t add up!!! Really disappointed and therefore has gone back to eon as they do have night tariff now for EV. Regret recommending it to others in the past and will feel guilty if they had similar experience. Avoid them and go for a more reputable company for a peace of mind. Now I need to raise the funds as can’t face complaints procedure etc simply don’t have the time!! What a shame octopus”
“Bully boys tactics to get a Smart meter installed by stating your meters at its end of life. Refused & asked what can be done as I do not want a smart meter. Replied sorry it is a promotion!!!! Seriously...they lied to boost their smart meter figures! Furious and the last 6 weeks have been ping ping email with broken English responses.”
“Absolute scammers! When I moved in I was told the property provider was Octopus yet when I registered they said it was Shell Energy. Paid the first Shell bill before receiving an Octopus bill. Received several letters threatening court action due to an unpaid bill - sent Octopus proof of payment for this and it turns out they overcharged me and I'm due £150 back. THREE months on they have still not matched the proof of payment to my account and returned the money. It's absolutely criminal!”
“RIP OFF!!!!!!
Octopus energy are ripping people off with extortionate bills ,not calling back ,don't even care ,,,,
Myself and my wife both work full time , live in a normal sized home, have led lighting throughout the house, roof and wall insulation,new economical boiler ,even 16 large solar panels on the roof of which create LOADS of kilowats per day,,,,, and yet we still have a bill from octopus for £4,500.
We have already paid them £2,439 THIS YEAR ALONE!!!!! AND THEY ARE STILL taking £100 per month direct debit,,
We have brought this to their attention more than once
They even sent out an engineer to our house last Thursday (13/7/24) for a track and trace,,,(he doesn't do track or trace)!!!!!! for him to say that with all our energy from solar we shouldn't really have a bill at all ,or at least a tiny one,,,he didn't get it either , funny thing is they are sending him out again in 2weeks time to do the same thing,,,so incompetent!!!!!
We also seem to be using MORE electric when we are at work or asleep, according to them, on there own website where you can see your usage,,
I was promised a call back on friday 10 am ,still waiting
Then I wanted a high up superior to call me back , promised within 24 hrs,,,,,still waiting
WE DIDNT ASK TO BE WITH THESE FXXXXXG MONKEYS!!!!!!!
WE HAD AN EMAIL FROM SHELL TO SAY WE DIDNT NEED TO WORRY AND NOT NEED RAISE A FINGER AS EVERYTHING WOULD BE EXCHANGED TO OCTO'PUSSIES'
I know we are NOT ALONE with these problems as I have read many reviews from other customers, of whom some have the same problem as us,, one having a £6,000 bill
We have contacted the ombudsman ,of whom are very interested
It's not fair that they are doing this to normal people , especially in these hard times!!!!!!
This review wouldn't let me do less than one star ,but to my reckoning they deserve a minus
The latest is that weve just had an email from someone called 'elena' to ask us to email Greg, the CEO of the company personally and to cc her into it,,,,BUT,,, he hasn't been bothered to answer this email ,,,,,,he has had for nearly a week already,,,,,,
Same old ,same old from them
Utter joke comany”
“I left in october 2023
Back in January 2023 i pay £150 each month due to miss payment they said i had, by april same year my app said £45 to be left after £550 bill in January but when i looked bck on app days later said it was back up to £150 then from every week it went bck up to £600 0dds i left which how would i be able too move with such a big bill.... now agree to pay bck £18.49 for 3 years just to keep them off my bck. I wish i could give them zero stars”
“Messed up my account and then put me in arrears.. Every time I made contact to sort it out, I have a different person telling me somethung different.. They phoned me and emailed throughout the day, every day and threatening debt collectors, even though I'd spoken with customer service and explained when monies would be paid. Then added £112 onto my bill, followed by £118 2 days later.
Absolute joke of a company.”
“Terrible customer service , I explained twice to them I would like a fixed tarrif , but on two occasions this year they sent me e mails saying they were going to increase this by £75 , without me knowing , I will be switching asap ,”
“Very disappointed with this company, Decided to change suppliers after a few years with Octopus, Paid all Bills within 3 days of issuing them, On the final day they sent me a bill for over £400. I called them to quiz this bill, They said I haven't been billed for Electricity for over 14 months!!..I was unaware of this as I just paid the amounts due, Looking at my bills I am now thinking I've been overcharged for Gas only!! I told them this surely can't be right, how can you not bill me for over 1 year with smart meters installed and hourly readings, I can see my usage.
I'm happy enough to pay what I owe but very unhappy about how it's come about,
Very poor from Octopus energy,”
“I was with shell energy the Octopus took over my bill went through the roof I was also in credit and getting refund from Shell Energy now I am in debt from £457.00 and I was away for one month in January 2024 so Octopus is filling their pockets with high price for gas and electricity so I have decided to leave Octopus and I have complain about this 10 weeks ago still no answer”
“Very poor experience. Waiting for a resolution to my wrong billing since January, which is now 6 months. And over a month now to actually get my case escalated and a call from a manager. And all this time i receive wrong bills. Nor sure on what they base their claims for best customer service at all. Disappointed at the least.”
