“Octopus....while you'll be lured in by a good 7.5p EV rate, via their smart charger, be prepared for a very clunky ride! Boost mode on the ap, for charging outside the cheap rate period does not seem to work, so you can not charge your car when you want and curiously, I put it on to charge last night for the cheap rate and that did not work either - I am now faced with charging at public chargers - seems like 'clown' season at Octopus!”
“When octopus took over from shell energy I got charge £300.06 because they claim I was in debt then they wanted to charge me another 300.06 I had to get on to them saying that I can't afford to pay that kind of money that's a Quarter of my wages I Bearley had nothing to liv on am not happy with them at all when I was with shell energy I was paying 113.00 a month not happy with them at all”
“Octopus Energy are nothing short of being legalised lying thieves, despite saying other wise they have not pay a single penny back me that they owe me for an over paid energy account. They owe me getting for £5k and they are still trying to charge me despite no longer living at the address concerned. Avoid them like the drinking water in South Devon .”
“I have an Economy 7 meter. I switched to Octopus (Co-op) Energy on the 23rd January. They put me on a single-rate tariff, instead of the dual-rate/off-peak tariff that I signed up for. Despite dozens of emails sent by me, the tariff was not corrected until 30th April. They have refunded the difference to my electricity account, but I wish to have this returned to my bank account. Despite assurances, it is now the 20th May and I have not seen a penny returned to me. They either never reply, or make promises that are never kept. Meanwhile, I am over £550 out of pocket, and I have spent hours trying to resolve via email and via phonecalls.”
“Octopus Energy kept telling me that my account was in credit for months then sent me a bill for £1700, which I did not have. Paid some, but not all. They then slapped me a £49 late payment followed by another. Asked to have a smart meter 4 times but they didn't do it. Changing supplier very soon. Keep well away from this shambolic organization.”
“They inflate massively estimates without relation to very low real time usage. Their staff cannot tell the difference between the two and ignore their own complaints procedure. Make no attempt to return outstanding credits despite changing suppliers. Currently l am owed more than 2000 pounds and am going to go to court. Hedge fund leverage of iinterest free credit from their consumers. Avoid them like the plague.”
“We are waiting for a replacement gas meter for over 5 months now. Have contacted them a few times but no use. they keep us sending the bill based on average useage, despite our useage is very minimal due to unuusal hot weather.”
“I just closed on a house in Katy, TX. I selected Octopus Energy from a long list of providers given its high star reputation. That was on May 13th.
I’m currently living out of state.
The connection was supposed to happen on May 14th but that was cancelled without notifying me. I started to get alerts from my security system that the batteries were running low so I had a family member go check the house this morning (5/16) who confirmed there was no power.
I called this morning at 9am CT and was informed that my request from 5/13 had been cancelled (without notifying me) and was told that getting it up and running was marked “urgent” or priority. And they would be following up every hour and keeping me posted.
I heard nothing for 4 hours so I called again. It had not been marked priority and actually it would be another 4 days before electricity got hooked up and if I wanted it today CenterPoint would charge me $200.
All told I have spent >1 hour on hold with the company today and as of now (2:34PM PT, 4:34PM CT) the issue is still not resolved. I am told that they have requested an urgent hookup from CenterPoint Energy, however at this time the house is still without power.
I am planning on cancelling my plan with Octopus Energy at the first available opportunity. Had I not had an alarm system that I can check remotely, the house would've likely been without power for weeks as they apparently were not planning on informing me that the electricity hookup had been cancelled.”
“I was on a fix tariff with ovo which was 101 per month I switched to octopus at 170 a month on fixed tariff and every month they have put my bill in arrears and now they are saying they are taking over 300 pounds for my next direct debit and this is against the law without my permission”
“Absolutely awful customer service. Passive aggressive condescending emails masquerading as " trying to help " . Making millions in profit yet pressuring for more money. Its impossible. Sick of patronising responses & low credits to my account for their poor customer service. Had to complain x 4 times since joining them in 2021. Nearly all their TP reviews are fake.”
“Octopus 🐙 enjoy is a lot more expensive than the other companies I am extremely upset that I have been fooled into thinking they was a good company the other companies are 2/3rds cheaper”
“they were brilliant for the first year but started to send me 'to the new occupier' to my same address double billing me for an account I already have wiht them.. After endless calls they said it was a msitake and still getting letters asking for payment even though my main account has a direct payment”
“I was always in credit with Shell over the past few years as my bills over the past years show.The Octopus energy took over Shell Energy and never told me the date of take over, never asked for meters readings from cut of day from Shell, done estimate after estimate despite of me sending them my meter readings every month, they have messed up my account and now I'm over £174 in debt. Avoid this company at all cost as they can not be trusted.”
“Promise this and that never happens. I have Solar and every month my bill fails to credit me with my export energy .I have to E Mail them to sort it out .They suggested I complete a form about my Meters .I duly obliged they then said I required two new meters and I would be contacted in two weeks to arrange the fitting. This was in February still waiting after several EMAILS stating it would be sorted Asap”
“Avoid, avoid, avoid. I am due over £1000 in refunds due to their faulty charging system that does not take into account my actual metre readings and they will not refund me.”
“My mother died and when I reported it you closed someone else's account you then sent emails addressed to her stating she had told you that she had changed energy providers and charged her an exit fee All my emails were totally ignored it took me seven weeks to close her account and get her credit refund Utter disgrace When my fixed term ends I'm off to another supplier”
