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Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh Polly scammed me out of $700 due to app glitches and their customer services team is by far the most incompetent I’ve ever come across—they only send automated messages and ignore any real issues you bring up, and on top of that force u to wait days and days for a reply. A week later my issue is still unresolved. Oh Polly has also deleted their reviews on Facebook to hide their TRUE rating of 1.8 stars; don’t be fooled by the positive reviews on this site or the other review site, I suspect they have a bot flood the sites with positive reviews whenever a negative one is posted. Search their FB on your mobile web browser to see their true reviews”

Posted 2 years ago

“Initially was impressed by delivery and packaging and was assured by their 40 day international returns policy but the 40 days includes the time it takes for the drop to shop process to get back to them once you drop off the return and it took them over 3 weeks from the date I dropped the return back to the shop to get back to Liverpool from Ireland and they are refusing the refund because of this and are sending the item back, so really you only have a few days to decide if you want to return it”

Posted 2 years ago

“Paid £55 for my daughters birthday dress and the strap elastic broke after one wear. Returned the dress and selected the faulty item when ordering the return only to have it sent back to me with a note saying it had been worn. I have emailed customer service numerous times including a photo of the strap and just get emails three days later to say provide your order number again. Really awful customer service and poor quality considering the price of the dress.”

Posted 2 years ago

“DONT BUY THEIR GARBAGE. Customer service is USELESS and honestly not worth the price. Sequins will be falling off the first time you wear it. It’s hysterical they’ve had the nerve to call their latest collection “Atelier” and it looks exactly like everything else they’ve done for the same price. You can tell they’re not a real fashion company, it’s just overpriced Boohoo type stuff”

Posted 2 years ago

“Its over a month, I still haven't received my order that was only supposed to take 5 working days and no one responds to my emails. These guys are scammers!!!!!!!!!!!!!, don't waste your money”

Posted 2 years ago

“Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent.”

Posted 2 years ago

“HORRIBLE. I never leave reviews but this company is doing very bad. They haven’t sent any updates on my order which was supposed to arrive 3 days ago. They don’t answer my emails which I sent from THREE different accounts over 3 days now. I text on WhatsApp and they answer after 24 hours asked for my address and didn’t respond again. It’s actually disgusting now.”

Posted 2 years ago

“I know covid has affected delivery times, but it doesnt affect your team to update the "promised" delivery times, respond to emails, or send out apologies for the extremely belated delivery. Ordered over $200 worth on the 7th, standard delivery, and still has not arrived. They blame the couriers, which I understand are over capacity, but then do your research and choose another courier to do your deliveries for your customers, and focus on better customers service... OhPolly doesnt care about customers anymore. Will not order from them again.”

Posted 2 years ago

“I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response. ( it says returns are processed within 3days) And have sent emails to customer service with no reply. And finally today I receive and email saying it was not returned within the 30 days when it was returned in 8!!!! And it was THEM that have taken over a month to get to it. Once it was confirmed as arriving to retailer was I supposed to drive to the warehouse and clock in and process the return myself ????? I am so exhausted by this process and cannot see any logic in their response. Do they actually not want any customers?!?!?!”

Posted 2 years ago

“I ordered a bikini set, the top was a small and the bottom a medium but the small was too tiny for me, not like a normal size small. The bikini bottoms are too high waisted, not flattering at all and too big for a size medium”

Oh Polly 1 star review on 7th April 2021

Oh Polly 1 star review on 7th April 2021

Posted 3 years ago

“Vorsicht! Ich kann diesen Shop NICHT EMPFEHLEN! Eine reine Katastrophe! Für mich sind das Betrüger! Ich habe bei oh Polly über 700€ bestellt und mit Kreditkarte bezahlt mir wurde 2 x über 700€ abgebucht an zwei unterschiedlichen Tagen zwei unterschiedliche Beträge (720 und 716€). Da die Kleider alle zu kurz waren habe ich das komplette Paket zurückgeschickt. Versand musste ich selber zahlen 60€ musste ich den Versand bezahlt. So dann kam die Rückerstattung ca 1 Woche später mir wurden statt 720€ Nur 620€ erstattet glatt 100€ weniger. Hab oh Polly geschrieben warum ich 100€ weniger erstattet bekommen habe obwohl ich alles zurückgeschickt habe, sie schrieben mir das es ein Fehler ist und sie mir den Rest Betrag die nächsten 2 Tage zurück überweisen. Ein Tag später rief mich meine Bank an ob es richtig sei dass mir an zwei unterschiedliche Tagen von oh Polly einmal 720€ und einmal 716€ abgebucht wurde. Hab die Firma wieder angeschrieben warum sie zweimal bei mir abgebucht haben. Oh Polly schrieb es sei ein Fehler. Ganz ehrlich wieviele Fehler kann man machen dann wurde mir wieder nicht der volle Betrag zurück überwiesen hab sie wieder angeschrieben. Dann war es plötzlich an einem Kleid ein Fleck gewesen was garnicht sein kann da das Kleid was angeblich ein Fleck hatte nicht mal von mir anprobiert wurde da mir die Farbe nicht gefallen hat. Die Firma versuchen dass bestimmt bei allen doppelt abbuchen mit der Hoffnung das es nicht auffällt ! Betrüger ! Mir hätte das nicht aufgefallen wenn meine Bank nicht angerufen hätte !!!!!!!!!! Finger Weg von dieser Firma. Nie wieder !!!! Betrüger!!!”

Posted 3 years ago

“I have a problem with my order, I received it two days ago, and I ordered one shorts and one top, instead I received 2 tops, and I am not answered by the support service”

Posted 3 years ago

“Very hard to navigate the website and they seem to make it impossible to return”

Posted 3 years ago

“Received an item with a deodorant mark on it, sent it back stating that it had a mark on it, refused a refund because of the mark! Don't use! Rob you if your money. I even messaged customer service who basically said i was lying because of quality control. Actually a joke !! Been a loyal customer for years and no will not buy again!”

Posted 3 years ago

“Oh Polly sizes are too small, I think they do this so yours forced to return items for an exchange, once you get the correct size they will says you're outside the window to get a refund back. If you get a refund straight away they will find a reason why you can't have a refund. E.g tissue paper removed from dress which needs to be in order to try on the dress... But you can't have a refund still. I've been a customer for 5 years and oh Polly has changed, they don't care about loyal customers and it's turning into a scam. Recently I returned one order apparently there is a mark on one of the dresses, so they returned the whole order instead on just the one dress. This is all a tactic to delay the refund process and blame it on the customer so they can't get their money back. After my issue with the past 3 orders I will no longer be using oh Polly after 5 years.”

Posted 3 years ago

“They told me that there was an issue with some details on my payment. They requested a picture of my photo ID, which I provided within 24 hours. I then got confirmation that my payment was excepted and that my package would be shipped shortly. Over two weeks later I never received anything, so I reached out again to see what the status was. I was in told that my payment “timed out” and that I would be receiving a refund within 48 hours. I spent over $400 and was dependent on these items for a photo shoot I have at the end of this week. Their original representative told me one thing, and the second told me something completely different that contradicted the other. Very upsetting and disappointing. They sat On this for over two weeks. I highly doubt I ever would’ve seen a refund unless I reached out to them again. Doesn’t make any sense at all considering I got confirmation after sending an unnecessary picture of my ID. And the money was already deducted from my account. Several hundred dollars that I could’ve used towards another company that was more reliable. Bad business and very disappointing!!! Never again. 👎”

Oh Polly 1 star review on 15th October 2020

Posted 3 years ago

“Denied my refund even though the outfit had all tags on and was in perfect condition. They said there were marks but there wasn’t !! I believe the messed up on my order as the returns form said £00.00 ( even though I paid ) so they marked the outfit themselves ! BEWARE!”

Posted 3 years ago

“Extremely bad service, tried to return a top, which my daughter didn’t order in the first place and Oh Polly returned it back, saying it had a mark on it. Beware when buying from this company!”

Posted 3 years ago

“Tried to return a top, they sent it back to me saying it had a mark on it. Disgusting, it came the way it went back. Be carful when buying from this company. Tried to upload a photo of it, of course that didn’t work.”

Posted 3 years ago

“Never, ever had a return refused by any company in many years of purchasing for myself, my family and my business. Today my daughter had an item refused for return because of a *mark" which we can't see & it was never worn! The colour was nothing like the website and she and ordered a new one (which is fine). Appalled with this and be aware that returns are not prepaid either. Have some sense - why would she order a different colour & return an used item with a mark??!!!!”

Posted 3 years ago

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Oh Polly is rated 3.6 based on 906 reviews