Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could put a zero or minus I would! There must either have been a problem with the items to begin with or upon return because I ordered 2 bikinis (same item different colours). I didn’t try the white bikini on. I returned it without removing the packaging because I had tried the blue one on and it was far too small (and the white was exactly the same size). They sent them back to me saying they had been stained! Awful company.”

Posted 3 years ago

“Absolutely disgraceful behaviour from Oh Polly. Tried on a dress I had ordered from them for 10 minutes which was too small and then sent it back. Received an email telling me they couldn't refund it because there were marks on it. I even have pictures of me wearing it (sent to friends for their opinion) showing zero marks. Be very very very careful ordering from them, I don't seem the be the first person they've done this to.”

Posted 3 years ago

“EXTREMELY POOR CUSTOMER SERVICE. Ordered dress on 04/08/20. I received email 06/08/20 to confirm the order will be delivered on 10/08/20 followed by a second email to say it will be delivered on 13/08/20. However, nothing arrived, so contacted/sent emailed to the OH Polly - Contact us form on 13/08/20. However, yet to receive a response. Kindly, please tell us what’s happening with our order???? We have paid for this- this terrible!!”

Posted 3 years ago

“DON’T GET RIPPED OFF!!!! Ordered 2 dresses for choice and returned unwanted dress for refund. Oh Polly would not refund the dress as they claim there are marks on the dresses when there were none. This company are clearly a bunch of cowboys ripping people off at any opportunity they get. Use them at your peril!”

Posted 3 years ago

“My debit card info was stolen and used to make a purchase from Oh Polly. I contacted them immediately with enough information to verify that my card was used. They repeatedly refused to help me by cancelling the purchase and providing a refund. Instead, they completed the transaction and shipped the product to the thief. They may as well have stolen the money from me themselves. Not happy and will never purchase anything from them.”

Posted 3 years ago

“I have returned multiple times now because the sizing is never correct, each time I return I've had claims that I've worn the items despite the tags, etc still being on. they have NEVER been worn by me, I would never buy from this company again. horrendous.”

Posted 4 years ago

“SHOCKING!! I just ordered a large order through oh polly containing dresses, shoes and gym clothing, which never arrived. I emailed them and asked what’s happening with the order as I still haven't got it and they said DPD have said they handed it to me so will not do anything. They have no signature!! I have now lost out on over £250 worth of stuff! Awful customer service!!”

Posted 4 years ago

“Honestly, this is getting ridiculous. I’ve been waiting for my dress for 3 weeks now. I ordered it in the beginning of March because I had 2 events to go to that I was wearing this dress for both. I emailed them and asked where my confirmation email was since I never received one and after emailing back and forth 3 times I finally got one. It says it was supposed to arrive on March 16 and it never came. I ordered 3 items off a different website and got it shipped to my house way after I ordered my dress. First time using oh polly and last I have no idea when I’m going to get my dress and If I’m ever going to get it.”

Posted 4 years ago

“the worst customer service. If you are Canadian do not order from this site. Worst experience ever!! I do not recommend this site. They need a better customer service rep.”

Posted 4 years ago

“Klarna wasn't working on there website and trying to get hold of someone was difficult. I eventually had to order on my card £230 worth of dresses as this was y birthday and I wanted a few options to pick from. I paid £6 for next day delivery, received the outfits and not 1 outfit fitted me. Considering on the website It says ''True to fit'' I'm usually an 8 but got 10s, and they were sooo tiny they wouldn't even fit over me. I went to return them all today, and have had to pay £13 to send them back!!! I will NEVER shop with oh polly again.”

Posted 4 years ago

“The dress I ordered came late. The color and sizing is misleading. The color dress I got is not the same tone as the photos at all. It says "fits true to size" but it was very tight. I was unzipping the dress to try it on and the zipper kept getting stuck. My dress had small stains on it before I even tried it on. These items are a bit pricey for these kind of issues. It's obvious that a lot of the good reviews here are fake. This is my first and last purchase from here. Please save your money.”

Posted 4 years ago

“Firstly, I could not make a payment by card or apple pay due to some technical issues at their page, had to create paypal account just to buy from Ohpolly. The shipment to Europe cost me 15 euros, which was quite expensive, and that was the only shipment option. Because of the misleading product pictures, with each illustrating the full swimming suit, I apparently ordered only the bottom parts of the swimming suit so I had to pay overall 35 euros just for the thongs being delivered to me, after I told about this frustrating situation to their customer service, asking for a discount for the shipping to get the swimming suit top, they said that unfortunately to get it delivered to me it is still gonna be an extra 15 euros. Overall, not happy with the shopping experience at all.”

Posted 4 years ago

“My daughter brought a dress from you in a size 8 which was tiny so tried to order a size 10 which you didn't have and then when trying to return the dress, it got sent back saying it had been wore which it definitely hadn't because it didn't fit her. Definitely wont order for there again as sizes are not right and they don't believe you when you try and send something back. So disappointed”

Posted 4 years ago

“Absolute rubbish, poor quality items. Sent back for a refund and still waiting for my money 2 months later”

Posted 4 years ago

“HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.”

Posted 4 years ago

“Sizing is inaccurate. You have to pay to return items. Emailing customer service is a waste of time. All their bikinis are literally so high-waisted, it doesn’t fit small or short people at all. Not flattering.”

Posted 4 years ago

“BEWARE! The recent reviews I’ve read about Oh Polly being “great” are entirely fabricated. I ordered a dress a month ago and received no tracking or shipment details. Once I did not hear anything on my dress for over a week I reached out and the customer service was horrible- they gave me zero info or updates and if I didn’t dispute the claim on my credit card I would not have gotten my money back. Will never order from Oh Polly again... don’t be fooled by the false good reviews and the presentation of dresses. This website is a scam.”

Posted 4 years ago

“Do not order from here. They sent a dress back which may I add I didn’t even try on claiming that their was a stain on the dress and that they are refusing to issue a refund. Seems like that I’m not the only person they are doing this too. Absolute con.”

Posted 4 years ago

“Their customer service is actually horrible”

Posted 4 years ago

“1 star is at a push. Rubbish customer service, one person telling me one thing and another telling me another. My 6 items were apparently dispatched on Saturday but now it’s Thursday and apparently one item is out of stock so they’ve refunded me. To save yourself the hassle DO NOT ORDER FROM HERE. Save your money and shop elsewhere with cheaper and better quality.”

Posted 4 years ago

«
1
...
2
3
4
5
6
»

Oh Polly is rated 3.6 based on 906 reviews