Oh Polly Reviews

2.34 Rating 367 Reviews
34 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Ordered several items for my 18th, all of which were returned, too small in the bust or too long. Many of the dresses I didn’t even try on. I paid £15 to return. Had a dress refund refused because they said it had a large stain & had been worn & that the particular tag meant it hadn’t been to a previous customer. They returned the dress & there was a large water stain on it. The dress was absolutely not even tried on, let alone worn! I’m furious, because it is their word against mine. Now I’m £40 out of pocket! On principle, I absolutely would not order from them ever again.
Posted 10 months ago
They are scammers. If you order from this site and need to return, make sure you save your receipt. They will not even attempt to refund you upon receiving the item. You have to go out of your way and email them a copy of a receipt verifying you returned it. Customer service is terrible. I've ordered twice and the quality of both items were fine. I had to return one item because I didn't like it and another because it was too big, nevertheless, I don't think the company is worth the risk.
Posted 10 months ago
Had my order cancelled (they still have my money though!) and can't get a response from their customer service team, not what I expect from a trustworthy retailer!
Posted 10 months ago
OhPolly has charged me £362.99, I have no parcel whatsoever, the customer service is slow and unresponsive, shouldn't have even bothered with the twitter page.

My order number has come up as invalid and I'm unable to track my parcel with Hermes.

Best part is that I payed for 1-2 day delivery and I haven't received a thing a week later.

Would definitely not recommend. Don't bother.
Posted 11 months ago
I ordered two dresses from Oh Polly. 1 was great but the other didn’t even cover my chest area. This dress I put on for a total of one minute and then put back in the bag and returned.
A week later I find the dress has been returned to me because it has stains on the back. I didn’t notice these when I tried it on and I didn’t take photos of the back of the dress either so can’t prove whether they were on the dress or not beforehand. All I know that in the one minute of trying the dress on and discovering it didn’t fit did I not get black oil like stains down the back of it.
Emailing customer service got me a generic response. Clearly no one actually read my complaint. So now I’ve paid £45 for a dress that will never fit and then £6 for it to be returned to me in a filthy state that I can’t even try and sell it on to recover some of my losses.
What annoys me the most is I have bought from them before and any returns have been spotless - so for them to ignore me and not to investigate the matter is completely unfair and puts me off ordering again.
Posted 11 months ago
So I ordered a dress that was a size 6 but sadly too small which I will now have to pay £6 to return. I ordered another dress in the next size up... This had sold out but my transaction still went through. I was not told by the company I had to chase this on my own back.
I ordered a third dress at 10am this morning (next day delivery) to yet again not receive a shipping email.. I’ve emailed numerous times following up my order, to be told it’s definitely on its way to me... to then look at the confirmation email which says estimated delivery 26th ( another two days).

If this dress does not show up which I doubt will, it will ruin my weekend.

I’ve spent £100+ on three dresses to not even end up with one.

Absolutely Appalling.

Posted 11 months ago
Absolutely disgusted!! Tried on item once and sent back immediately as the quality of the item was horrendous and cheap (despite being significantly overpriced). Cost me £4 to return and they won’t even accept my return due to it being “worn covered in stains” which is a complete LIE!! Tried on once still has tags on!! Never shop here
Posted 11 months ago
AVOID!!!!!! Won't refund. Claim that items have been worn and return them to you.
Disgusting company absolute scammers.
Posted 11 months ago
I am a size 10, sometimes 12 so I ordered a dress in 12. What I received was more like a 6. I had to pay £6 to send it back for a 14. I did not receive any email saying it was being processed and started to worry if i'll ever see my package.. It eventually came back and the 14 is also stupidly small. So apparently if you wear a size 10, you will be a size 16 and over at Oh Polly. So now I have to fork out another £6 for a cheaply made dress to go back.
I will never order again and stick to house of CB. It is a shame as I liked the styles.
I will say though, I did receive quick prompt replies via email. Just not very helpful unfortunately. I also cannot log back into my account and have tried resetting the password 10+ times. Very atrocious.
Posted 1 year ago
Takes 10 working days for them even to acknowledge a return!!!!
Posted 1 year ago
Never recieved my purchase, got lost in the post. Oh polly customer service were absolutely useless and never replied to my emails. In the end I had to do the chasing with Hermes parcel and the only time I got a response from oh polly was when I posted on their social media regarding my undelivered parcel. They quickly deleted it as soon as I posted a comment of their terrible communication service. They came across very passive aggressive and uncaring. Will never order from again. Shame because the clothes looked good. After 6 weeks I eventually got a refund from them.
Posted 1 year ago
I had a terrible time with ohpolly trying to get my money back! You have to pay for your own returns!! I definitely recommend using recorded delivery as they claim they haven’t had the order back thankfully I used recorded delivery and sent them a copy ever since I used them I have been hacked on my emails and there saying it’s because of ohpolly I contacted ohpolly over this matter they said nothing is wrong on there end and they have investigated the issue well how can they do that in less than a day I basic got told it’s not there problem even though it’s about there company!! I have had to change all they email and bank details please ladies think twice before ordering off them I have had four dresses off them in the past no problem but never sent them back this is the first time dealing with sending stuff back and it been hell dress are nice but not with the dress I would never put trust in them again over give them my time please be careful!!!!
Posted 1 year ago
Terrible customer service!!! I made an order and paid for DPD next day delivery. The delivery arrived with one item missing from the delivery note and missing from the package. Reported this to Oh Polly who, apart from asking me to email them a copy of the delivery note, which I did straightaway, are now ignoring my emails and have done nothing to help me get the missing item or my money back.
Posted 1 year ago
Absolutely disgusting service from an “established brand” quick to take your money. But never a refund. Ignored three of my emails requesting for my refund to be investigated. Opened up a case with Paypal Thankfully! Their response to my emails were ignored. All I received was “Forwarded on a duplicate purchase email of the item I bought” 😂 Absolutely terrible 😂 Thank god I work within fraud. Cannot let these companies get away with this! Oh.. and I’m still awaiting my money!
Posted 1 year ago
I have returned a two piece suit £85 then a dress £40 13th may then 11th June still trying to get money back been trying with emails don't know why you have phone numbers when no one answers this is my 16 year old granddaughters money can anyone help????
Posted 1 year ago
AWFUL in every respect. Did not respond after sending repeated emails after sending wrong sized garment, so had to pay for return despite it being their mistake. I don't mind paying if you get the service, but you don't. Refunds take forever, charge for returns. Generally very poor and seem to exploit the younger generation. Very disappointing. Quality inconsistant too.
Posted 1 year ago
Price - Over priced for what it is
Returns - You have to pay for the return and print a pointless piece of paper
Refunds - Still waiting, it’s been 2 weeks
Customer service - Ignore emails. Finally got a response. Which asked me to leave a review and mention her and her colleagues name (bearing in mind I had no communication with her).

Final thoughts, if they put as much effort into doing the basics and not creating stupid pages like “oh polly inclusive” - they might not be half bad!
Posted 1 year ago
Returned a bikini top a month ago and emailed twice asking about my refund that I still haven't gotten back. Each time I get an automated responses saying that it the refund has just been processed and if its not in my bank I should quote the transaction using my refund recepit which I also haven't gotten. Getting extremely irritated and probably will never get my refund. Do yourself a favor and order clothes from another online store.
Posted 1 year ago
The website overwrites addresses and auto populates nearby locations, it has happened to me twice. however this time my husband ordered and didn't know this happened until he got the order confirmation. we have reached numerous times through email and social media and have not received any contact back. they dont provide a customer service number therefore if you have an issue you are just out of luck. do yourself a favor and order anywhere else.
Posted 1 year ago
So many times they loose orders. Don’t ship all the items. Take months to refund you. Take days to reply to issues.
I kept going back because I love the clothes but the service is unbearably bad and that is going off more than a few experiences not just the once.
Posted 1 year ago
Oh Polly is rated 2.34 based on 367 reviews