Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dress still has not come after 6 days. Not acceptable. I won’t be using this website again.”

Helpful Report

Posted 6 years ago

“Dreadful company. No response to emails. Suggest placing amounts paid in disputed via card company and reporting to trading standards. They are a disgrace.”

Helpful Report

Posted 6 years ago

“I purchased a $60 bathing suit that was very poor quality material. I went to send it back and it cost $44 to mail it to wherever this company is......so not worth it and the quality of the item is very bad!”

Helpful Report

Posted 6 years ago

“Avoid at all costs ordered daughter a dress for her birthday only to find back was covered in stains sent it back got told it could not be returned as it had been worn and was smelly the item got sent back and forward after many very unhelpful emails eventually I had to pay an extra £6 for delivery or they were keeping the faulty dress only to be sent a brand new dress no stains or smell .completley confused why I could not have a refund for a faulty item that they claim was not their fault but replace it with a brand new dress that is no longer needed as I had to buy a different outfit because the original was unwearable !”

Helpful Report

Posted 6 years ago

“This place is ridiculous. I always ordered with no issues (from the US) now all of a sudden I’ve been trying to place an order for almost a week and I can’t. Once you place the order it glitches and it says the website is “offline” or there’s a “gateway error”. Then I start getting unusual activity and fraud alerts from my bank. I tried with multiple different devices and multiple different payment methods (including PayPal) and nothing. I have two friends experiencing the same issue and have seen a few people on social media complaining of the same thing and this place keeps emailing me telling me it’s ME. They say I’m putting billing info in wrong and they can not help me. I will not be giving them a dime ever again. I have no respect for companies who try to cover up their mistakes and blame their loyal customers rather than fixing the problem.”

Helpful Report

Posted 6 years ago

“This company doesn't even a deserve a star in my opinion. My parcel arrived just before I was due to go on holiday and I was so pleased about the packaging at first. However, I later discovered that I have been sent the wrong item. Even though my invoice clearly stated that I ordered a pair of bikini BOTTOMS, the item that was shipped to me instead was a crop top (not even a bikini one). Please tell me how does one mistake a pair of bikini bottoms for a crop top working in the retail industry? You also have to pay a non-refundable shipment fee to get a refund. SHOCKING.”

Helpful Report

Posted 6 years ago

“Ordered next day delivery, didn’t receive items in time, two days late. I want full refund as I didn’t get to wear the items for the event I ordered it for. They have been ignoring my messages regarding refund. really bad service and poor quality on the items, they have got a weird smell as well (?!) I will get my money back for this as I will not let it go. This company is a joke.”

Helpful Report

Posted 6 years ago

“The items are cute but poorly made. I’ve ordered twice from them and the second time both outfits had ripped stitching/ holes. No one wants a brand new outfit with rips in it. I’ve reachrd out to them twice about fully refunding or replacing the items with no response. At this point, I don’t have the items I needed in time. When you mess up, you fix it. I can’t even get a reply and my items were placed more than three weeks ago. Very unprofessional!!!”

Helpful Report

Posted 6 years ago

“I ordered on a saturday with up to 5 working days delivery. My order should have arrived on the Friday however did not turn up to the following week. When my order arrived, it was too late for me to use it and so I want to send it back. Despite that I have emailed the team on several occasions with no response over about a week and still waiting, even though their automatic email claims that they aim to get back to all customers with 12 hours!!! SHOCKING”

Helpful Report

Posted 6 years ago

“Purchased goods online from oh polly 18 days ago & still not received. When contacting them they said there was a problem with my payment however the money has been taken from my account but they will not send my order. Will be reporting them to the fraud team at my bank today.”

Helpful Report

Posted 6 years ago

“Poor service. poor delivery. fake tracking number, no responses to my emails. sigh I was giving this brand a chance but first and last time as lesson fully learnt. Why are these social media brands always so dodgy! will be requesting my money back.”

Helpful Report

Posted 6 years ago

“Where do I start? Cheap & Nasty - zero customer service! My gf was sent the same dress as me, she put the dress on, it teared straight away. Not because she was 'too big for it' but because it was a poor make and the fabric was so delicate, it was literally a dress to look at, not wear. I decided I wanted the same dress, I purchased it a size up and what do you know, the same thing happened to me (I thought hers was just faulty). I contacted Oh Polly and they would not offer a refund for a faulty item, instead they offered 20% credit. Absolute shocker of a company, we have gone round and round in circles for 3 weeks without an outcome. Time and energy wasting. Would not recommend this site.”

Helpful Report

Posted 6 years ago

“COMPLETE SCAM. MULTIPLE COMPLAINTS. Disgusting terrible service. Dresses and clothes are tacky and cheap material and also sizing is incorrect. Clothes are not true to size, they are ridiculously small. The dress i ordered i couldnt even get it over my head, promoting anorexia and making me feel terrible because i had to order the same dress 3 times in a size 12 when i am normally a 6/8. i would never ever shop at this website and i advised everyone i know not too as well. avoid at all costs. cheap, tacky, over priced, nasty clothes and awful customer service to match. Money stealing vile company. Dont even deserve 19%.”

Helpful Report

Posted 6 years ago

“I ordered a bikini set from oh Polly paid £40 which I consider quite expensive for a bikini. I didn’t pay extra for postage just the standard delivery. I awaited the delivery which came 5 days later. Opened it to find the completely wrong item. I contacted the customer care team and told them it was incorrect and as I was going on holiday in a couple of weeks needed this resolving fast which Is why I ordered 3 weeks before I was going. The only solution she could give me was to send it back for a exchange and wait 10 days for it to be processed or reorder it for another £40. I could not afford to shell out another £40 from this months wage so I had to go with the first option. As it was in their error I demanded they cover the postage which she agreed to do if I provided a screenshot of my postage receipt. There was then a farce with sorting the how to refund it and kept refunding into the PayPal account that I explained several times I do not use and don’t have the passwords for. Eventually I got the postage refund sorted. I wait 10 days after the goods were signed for and finally receive a email. Instead of exchanging the goods they just refunded it. So I look on the website nearly every bikini out of stock, as the whole process had taken forever to sort all the goods I was exchanging had gone out of stock so I was extremely disappointed and angry at the service. I then check my refund the day after to discover I was refunded £3.95 less than I had paid. They had clearly just decided to forget they were covering postage and deduct it from what I originally paid. I’m still owed £3.95 after this horrendous experience. Will never use this company again. It isn’t hard to just pick the correct item in the first place to avoid this whole experience.”

Helpful Report

Posted 6 years ago

“How did this site actually get any stars? The quality is awful and when you go to r ed turn you are paying over $20. My daughter ordered from here for her 21st birthday. The dress was completely see through with the glitter falling off (literally our floor is covered) and the other outfit had sequined fringe just missing! I am completely outraged. Note to you all.....if they do not have a reasonable return policy, stay away!”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS SITE!!! I ordered a dress poorly, and cheaply. The dress would ride up every time I took a step (and it was my correct size). I tried to return the 30 pound dressafter already paying 9 pond to receive the item, and was informed return shipping would be 27 pound out of pocket!!!! I’d literally be losing money to return the dress. I emailed oh Polly and they basically said there is nothing they can do. Such a scam.”

Helpful Report

Posted 6 years ago

“i ordered a dress got it a week later which was fine to find out my size didn’t fit me to only find out that their dresses are small sizes so took it back to get the size above it’s been 2 weeks when i need it this weekend iv emailed no reply no number to call or nothing i will not b shopping here again absolute joke and i’ll be takin this further if it doesn’t come by monday”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS WEBSITE! scammers! I ordered a two piece set from oh Polly I payed for next day delivery. I got no email, so I emailed them and messaged them via facebook. Worst costumer service ever no contact number for a start, secondly they take forever to reply. I got told the bank was holding my money , which was so untrue as it came out of my bank and into theirs. The next day they told me I would get a refund , in 48 hrs silly me thaught oh okay it’s my card . So I ordered the same thing off my boyfriends card . Never recieved my refund for the first order , days later I had to call my bank and theirs opened a pursiute with them! Still waiting on my other package that is due out today, but yet they still haven’t even sent it to Royal Mail so I highly doubt i will ever my get my items never mind get them today . 90 pounds later .... their scammers . DO NOT ORDER FROM THIS SCAM OFF A WEBSITE. Ps I did order off here a year ago and had no problems but they’ve completely changed.”

Helpful Report

Posted 6 years ago

“I ordered an item from Oh Polly that looked rather nice on the listing. When it arrived however, I was appalled to discover the worst quality item I have ever had the misfortune to buy! It was poorly constructed and way overpriced for the sum I had paid for it. I then discovered I had to pay for my own posting for the returned item and would be out of pocket. Their customer service is non-existent with no helpline, just a slow automated email system. I received a reply the next day which revealed that they had NOT READ my complaint AT ALL, they had just copied and pasted their returns policy, which did not address my issue! Furthermore there is a narrow 14 day time limit refund policy, which does not seem to take into account days before the receipt of the order or days between sending the item back to be refunded and it being processed (apparently 7-10 days!). This encourages the unhappy customer to spend more on sending the item back first class for fear of not getting a refund AT ALL! This is an unfair customer service policy, especially as the item I received was poor quality and I thought the product listing deceptive. STICK TO OTHER WEBSITES!”

Helpful Report

Posted 6 years ago

“Scam!! They are so rude and unprofessional! I Ordered two dresses and paid $105 and paid for express shipping because I am going out of town next week. Two days later I get an email saying that my order has been canceled. Still no valid reason as to why, and I still haven’t gotten my refund. I will not be ordering from there anymore and I will tell my friends to do the same. It’s not worth it”

Helpful Report

Posted 6 years ago

Oh Polly is rated 3.6 based on 915 reviews