Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 916 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 916 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my items was faulty but the staff at Oh Polly resolved this straight away, amazing customer service”

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Posted 5 years ago

“Graeme And Lucy have been an absolute pleasure to speak to about my order. I never had such great and outstanding customer service. I feel so comfortable buying from oh prolly because they really look after their customers! :) Thanks so much Chlo x x”

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Posted 5 years ago

“Awesome customer service! Bethanie was the greatest help!”

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Posted 5 years ago

“Amazing company! Super fast delivery, always there to help if you have order issues. Yasmin kindly refunded me money as my discount code didn’t work. Highly recommend!”

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Posted 5 years ago

“Yasmin was good in answering quickly and helping me!!”

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Posted 5 years ago

“Quick delivery and excellent assistance from Alexandra”

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Posted 5 years ago

“Amazing communication especially with Emily, Annie, Bethanie and Leigh! Such great help and replied really quick xx”

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Posted 5 years ago

“Lizzy and Lauren were a great help with helping me change my postage address!”

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Posted 5 years ago

“Alexandra was quick in answering my question about my package”

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Posted 5 years ago

“Customer service was fantastic, we had a small issue and Aimee was so helpful and sorted it all out in no time - very impressed!😊”

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Posted 5 years ago

“Lauren & Leigh were fab & sorted my query quickly and politely. Thank you”

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Posted 5 years ago

“Great customer service! Lucy made sure I was completely satisfied following a recent return and I’m happy to support a company that makes their customers feel cared for!”

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Posted 5 years ago

“Great service they get back in touch straight away when you have a query Gina was a gem The garments were also amazingly such good quality I was really impressed and they arrived in such lovely packaging Nice it’s a British brand will definitely support”

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Posted 5 years ago

“Help me find a replacement dress”

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Posted 5 years ago

“All my items were too small but I received a refund quickly and despite being slightly wrong was altered by Katie who showed fantastic customer service! Quality was fantastic and delivery of the items was really quick.”

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Posted 5 years ago

“Hi ! I want to leave a good comment and praise the amazing Jasmine and Megan! I got a perfect product, my dream dress! When I put it on the body its zipper did not close and it was stuck. I turned to customer service and Jasmine and Megan were just lovely, they offered me other options and sent me a new and proper dress! I am so thankful for the amazing service and I am sure I will return to buy following the amazing service of both of them! Thank you very much Beloved, Shani Leonov, Israel”

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Posted 5 years ago

“Bethanie was very helpful and understanding!”

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Posted 5 years ago

“Absolutely in love with my oh Polly fur jacket was so worried it had got lost during transit but thank s to Lucy an Gina for getting straight back to me sorting out a refund and then my delivery turned up today mix up during transit and I let oh Polly know an Lucy an Gina said as a goodwill gesture keep the refund and product absolute STARS!! Made my day 🌟🌟”

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Posted 5 years ago

“Leigh and Jess thankyou so much for your promt communication in assisting me with my return and refund , you were most helpful and kind I recieved my refund withing 48 hours thanks guys !”

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Posted 5 years ago

“The customer service was amazing! I spoke to Yasmin regarding wanting a refund for my items rather than an exchange. I was sent an email in regards to issuing me a refund within the hour! Thank you so much Yasmin💗”

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Posted 5 years ago

Oh Polly is rated 3.6 based on 916 reviews