Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted my problem straight away and were so lovely!!”

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Posted 3 years ago

“I asked for advice on which dress to get and the woman who helped me (Gona) was so kind and helpful”

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Posted 3 years ago

“Had a bit of a mix up with a coat I ordered! Had a few errors with my order. which they issued me with a refund in one email and other emails explained that my order has been cancelled. I got sent the coat that I ordered through the post by accident. I contacted ohpolly and explained that I have received the coat but no way of playing for it (as i ordered with Klarna, pay 30 days later). As there was a mixup this lovely girl Gina helped me out and realised on there behalf there was a mistake and issued me with the coat for free. Really appreciated this a lot! I’ve been shopping with ohpolly for a few years now and they’ve always been such a good help with any issues I’ve had! Definitely recommend to all my friends! Yasmin Cornwell! xxxx”

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Posted 3 years ago

“I wasn’t quite sure on how I could send the Oh Polly package back. I thought I’d message Oh Polly, and Lizzie was brilliant, she explained that I can use Asda or Royal Mail but I’d have to pay, which I wasn’t bothered about and how to fill the forms out as the online form wasn’t working. Lizzie replied really quick. It was resolved in under an hour! Thank you:)”

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Posted 3 years ago

“Graeme was helpful and got the issue sorted quickly”

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Posted 3 years ago

“Graeme was extremely helpful and prompt at replying. Very happy”

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Posted 3 years ago

“Yasmin was super helpful xx”

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Posted 3 years ago

“Always helpful always friendly. Yasmin was great help. Thank you”

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Posted 3 years ago

“Yasmin was very helpful and quick to reply.”

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Posted 3 years ago

“Good customer service! Lizzie was great!”

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Posted 3 years ago

“Really quick response, very understanding of the issue I had, immediately offered a replacement or refund and processed it so quickly! customer service was exceptional, I spoke to George who was great”

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Posted 3 years ago

“Graeme at oh Polly was really helpful positive and efficient today in helping me with my query was so nice to have done one with a cheerful and speedy approach to customer service ... outstanding!”

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Posted 3 years ago

“Molly was very helpful and made my experience much easier and gave a great resolution for my problem ! x”

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Posted 3 years ago

“Aimee was such a darling,and helped me ASAP... her services were truly helpful.”

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Posted 3 years ago

“Aimee was super nice and replied really quick and helped me solve my problem ! I love shopping at oh Polly because I know they’re customer service is always the best !”

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Posted 3 years ago

“Amazing, great quality”

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Posted 3 years ago

“Aimee was very quick and effective! I couldn’t complete a purchase online and she provided me with different options to resolve the issue. Thank you Aimee! I can’t wait to receive my items in the mail!”

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Posted 3 years ago

“Moya was so helpful and saved me a lot of stress! Thank you so much! Will definitely be ordering again💘”

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Posted 3 years ago

“They where so helpful fast reply’s I will 100% use them again if I need help ! Thanks girls 💗💗💗”

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Posted 3 years ago

“Alexandra was so helpful and sorted my issues out straight away 💖”

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Posted 3 years ago

Oh Polly is rated 3.6 based on 906 reviews