Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.60

3.6 Rating 918 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 918 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a issue with my order and oh Polly fixed the issue IMMEDIATELY ! Thank you Francesca 💕”

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Posted 7 years ago

“Best of the best!!! I couldn't be more lucky about my first online order as MR.Mark assist me straight away and very good when I had a trouble with the size and my returns. Thank you so much .Oh Polly its gonna be absolutely my favorite one💙💙👌👌☝️☝️”

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Posted 7 years ago

“Returned some items for a refund as they did not fit my girlfriend. It asks to allow up to 14 days to process the return of the items, however, we were not informed at all that it had been received and it was only me tracking the parcel that I was able to find it had arrived. After the 14 days I got in touch with the customer service and was dealt with by Tyra. She was very helpful, clear and explained why it took longer than normal for her responses. After suppling the details, Tyra was able to authorise the refund there and then. All in all a good experience and will buy from there again, just the delay between correspondence is the only thing I’d tweak!”

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Posted 7 years ago

“Had a late delivery and emailed in and the advisor (Mark) was so helpful refund my delivery charge straight away and honoured a discount code on my next order with a replacement dress sent out for next day so I wasn’t missing out on my event :))”

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Posted 7 years ago

“Excellent customer service ! Unfortunately I received the incorrect item of clothing however once I explained the situation Mark was more than happy to help me. I was generously sent the item of clothing out again. Will definitely be ordering off this website again.”

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Posted 7 years ago

“Returned a bikini top a month ago and emailed twice asking about my refund that I still haven't gotten back. Each time I get an automated responses saying that it the refund has just been processed and if its not in my bank I should quote the transaction using my refund recepit which I also haven't gotten. Getting extremely irritated and probably will never get my refund. Do yourself a favor and order clothes from another online store.”

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Posted 7 years ago

“I had trouble sending my order back as it was the wrong fit. I contacted customer service and got in touch with a woman call Sarah she was such great help and offered a easier way of getting my order back.”

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Posted 7 years ago

“Quality, Size, delivery, etc was very good. Unfortunately there was a fault with the dress, however Oh Polly were good to respond with options to sort the issue and got it sorted in time for the function to which I needed to wear the dress.”

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Posted 7 years ago

“I ordered a dress and it arrived the next day even though I only selected the free 2-3 day shipping which I was very happy about and it fit and looked gorgeous! I had a query on my order and Mark from customer services resolved this quickly in a generous and very friendly manner. Couldn’t be happier with my experience!”

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Posted 7 years ago

“I ordered the summer escape bikini in a thong cut, however a unintentional error was made where a Brazilian cut was sent. I contacted the customer service team to which Rachael did nothing but help me resolve my problem and has sent out the correct item. Rachael Was so polite and did amazing at her job, thank you!!💓💓Xx”

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Posted 7 years ago

“After receiving the wrong dress, I contacted oh lolly straight away. A man named mark has kept in contact with me now for 3 days updating me on my refund and options. The dress I wanted is now out of stock, he kindly offered me a credit note and sorted it out”

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Posted 7 years ago

“The website overwrites addresses and auto populates nearby locations, it has happened to me twice. however this time my husband ordered and didn't know this happened until he got the order confirmation. we have reached numerous times through email and social media and have not received any contact back. they dont provide a customer service number therefore if you have an issue you are just out of luck. do yourself a favor and order anywhere else.”

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Posted 7 years ago

“I’m very happy and impressed with the customer service here at OhPolly! Very polite and professional at all levels. Mark is so kind and he was very consistent with replying to my emails. Thank you for ur help and for replacing my new bikini :) Keep it up OhPolly 💪🏼”

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Posted 7 years ago

“Very friendly and helpful”

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Posted 7 years ago

“I was slightly confused regarding how much I was getting charged so I emailed the customer service. Mark was the person that helped me — he responded quickly and answered my question which I appreciated!”

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Posted 7 years ago

“Esmae was very helpful, quick response and problem sorted straight away!”

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Posted 7 years ago

“So quick with the response and sorted the problem out within minutes.”

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Posted 7 years ago

“Good customer service from Francesca”

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Posted 7 years ago

“Quick responses by Esmae helping with refund help!! Great help and sorted easily”

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Posted 7 years ago

“Esmae was super helpful and lovely! problem was resolved promptly and smoothly with a good attitude, very happy!”

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Posted 7 years ago

Oh Polly is rated 3.6 based on 918 reviews