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OLDIES.com Reviews

4.7 Rating 18,655 Reviews
91 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,655 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kimberlee S
Verified Buyer
“Disc is completely unwatchable due to freezing, skipping, etc. it only plays 30 seconds of the film and then does the above mentioned. it makes the film unwatchable as you lose over half of every scene and moment ! i need a refund or new dvd now!”
Helpful Report
Posted 5 years ago
John K
Verified Buyer
“Got the wrong item sent to me. The illustration on web site did not match what I received. I asked them to check for sure but got no response.”
Helpful Report
Posted 5 years ago
Virginia W
Verified Buyer
“Sent my order to an old address when they had my current address, where I’ve lived over four years.”
Helpful Report
Posted 5 years ago
Joseph S
Verified Buyer
“Record on demand movie plays erratically. Shipping dept bends paper products to fit in box.”
Helpful Report
Posted 5 years ago
Paula M
Verified Buyer
“I ordered a dvd. Instead I was sent a cassette soundtrack of the dvd! Although I'm almost 50 with a 20year old vehicle, I do not own a cassette player. There's no way I would have ordered a cassette tape. When I attempted to call, the automated service would have me on hold then hang up. I will never use this bogus website again.!”
Helpful Report
Posted 5 years ago
Crystal S
Verified Buyer
“Great service”
Helpful Report
Posted 5 years ago
But you gave us the worst possible rating - 1 star out of 5! Perhaps we could bother you to update your rating if this was indeed done in error? THANK YOU! Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 5 years ago
Customer
Verified Buyer
“I placed two orders the same day May 5 I expedited one and the other regular shipping. I have received the one that I shipped regular and the one I paid for expedited shipping says it still is being processed and I have not been given an update since. Not happy with this website and not knowing where my order is and paying for extra shipping when it hasn’t even shipped yet.”
Helpful Report
Posted 5 years ago
John H
Verified Buyer
“defective product”
Helpful Report
Posted 5 years ago
Elanor H
Verified Buyer
“I ordered 2 DVDs. First, they took forever to be for my order to be shipped, let alone delivered. I’m paying for shipping, I should have it within a week. When I finally did get my package, only one dvd was in the package. There was nothing that said clearly that my order wasn’t complete except a very small note at the bottom that said I had a credit on my account for the amount I paid for the DVD. I looked up the item and it said it was now out of stock, but it wasn’t when I ordered it. If you can’t give me what I ordered, I expect some kind of notification! And if I use that credit I’ll still have to pay shipping on the item I buy! I’m super displeased, what a waste of time.”
Helpful Report
Posted 5 years ago
Customer
Verified Buyer
“The mechanics of your website is terrible!! I tried buying there 3-4x's and was totally unable to make a purchase. You need professional help for a website re-do asap. After I wrote a complaint the initial problem FINALLY got solved (weeks later) but I was NEVER notified or received a reply (very poor customer service) AND your site automatically creates its own 'quantity' for purchase (like 2 instead of 1 cd) and it can't be changed until just before checkout....very frustrating! Also, most of your prices are overboard for 'single' cd's as the same ones can usually be found much cheaper on Amazon.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“when you're looking to order something it says usually ships in 1-3 days so you're thinking you're going to get it in 1-3 days. THEN after you place the order it says 2-8 business days AFTER order ships. well, so far it's been 5 days, order hasn't shipped. DO NOT order from these people unless it's July and you don't need the product until Christmas. and if you ask to cancel because it hasn't shipped, they won't be able to do that either. Even though they haven't processed your order. Awful.”
Helpful Report
Posted 5 years ago
Thanks for writing! You placed your order late Friday afternoon. As stated during checkout, orders typically ship 2-3 business days after receipt. You opted for Economy Shipping, which typically delivers 2-8 business days after shipment. We're sorry that we were unable to meet you expectations for delivery -- we do have several faster methods of shipment available. If you need instructions on how to return an unwanted item, please contact us at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 5 years ago
Raymond C
Verified Buyer
“only one showed up not other”
Helpful Report
Posted 6 years ago
Frank S
Verified Buyer
“Aside from the first couple hit songs, I never heard of the rest of the songs on the cd. 90% were non-hits. Will not fall for this again!”
Helpful Report
Posted 6 years ago
Judith D
Verified Buyer
“Only had time to view one movie and it was good .Quality and sou nd were good.Screen good I am happy with my purchase..”
Helpful Report
Posted 6 years ago
Dorthea T
Verified Buyer
“Send wrong item.”
Helpful Report
Posted 6 years ago
Jerry M
Verified Buyer
“your service is terrible my order sat in your offices warehouse whatever for 6 days i literally had to complain to your site just to get it shipped to fed ex which showed up a day after i did so conspicuously with an email i received from your website telling me how they think ill be happy to know my order has shipped to fed-ex almost a week late i might add with no mention of a refund for costing me my economy shipping time i paid for if i wanted to pay for standard snail mail shipping i would have seeing as how with snail mail standard i would have received my package around the same time anyway i think i should get a refund for the shipping i wont be using your company again. very dissatisfied customer even the cd case it came with was mildly damaged not sure if that was in transit or if it was packaged that way not that it matters im sure your company will not make good on any of it with all the other issues ive had i would not be surprised if it was pre damaged before shipping but whatever.”
Helpful Report
Posted 6 years ago
Customer
Verified Buyer
“ORDERED SEASONS 1,2,3, OF "24" . . GOT 1 & 2 , NOT 3. . . GET MESSAGE ABOUT ON BACK ORDER . . BUT SITE SHOWS THEY HAVE THAT 3 CAN BE ORDERED NOW.”
Helpful Report
Posted 6 years ago
Sean N
Verified Buyer
“Wasteful company”
Helpful Report
Posted 6 years ago
Customer
Verified Buyer
“I have been searching for two CDs for some time. Oldies.com had them in stock. I had the CDs in my hands in one week!”
Helpful Report
Posted 6 years ago
Al &
Verified Reviewer
“Among all the other nonsense this Company engages in it also is guilty of mail harassment in that it continues to send me catalogs on a weekly and bi-weekly basis in spite of half-dozen calls to it in five months. Its reps are professional liars who falsely assure me that my name and address have been removed from its computer base.”
Helpful Report
Posted 6 years ago
Thanks for writing! We checked on this, and see that you had about a half dozen different accounts in our internal system. We've made certain that all have been removed from our catalog mailing list. As we prep our mailing lists weeks in advance of mailing, you might receive a few more catalogs, but will drop off the list shortly. We hope this addresses your concern! Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 6 years ago
OLDIES.com is rated 4.7 based on 18,655 reviews
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