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OLDIES.com Reviews

4.7 Rating 18,893 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,893 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“$40 bucks for a dvd that's on amazon for $9 bucks. Highway robbery. This place is sketchy. Dont trust them at all. Think twice or 3 times, well better to not use this site. No sense in jacking up prices making it seem like the product is scarce.”
Helpful Report
Posted 6 years ago
About what order number does this feedback refer, please? Please e-mail Customer-Service@oldies.com and we will be happy to assist. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 6 years ago
Janet D
Verified Buyer
“need space”
Helpful Report
Posted 6 years ago
Robert K
Verified Buyer
“DVD was in stock but not shipped for 8 days.”
Helpful Report
Posted 6 years ago
Kameela K
Verified Buyer
“This is my first time using this service ....and my experience was not good, on last Friday I noticed pay pal didn't update my address even tho I did so on the site . So I called oldies.com to let them know and the customer service rep told me to call back on Monday and I would have to speak with Barry and he would rectify the situation. Monday I call and was told by the rep that on Friday that the other rep should have just updated my address Friday and that it was nothing he could do because he labeled it anyway ,knowing the address was Wrong on that Friday and sent it out anyway. Both reps were rude and no help because they should have just let me updated address with them on Friday in there system instead of allowing this to happen , I still haven't received my item of course an am now focrce to contact my bank .”
Helpful Report
Posted 6 years ago
Jim T
Verified Buyer
“I ORDER THREE DISCS JOURNEY HITS TWO SONGS I KNOW . THE VOUGES HITS WERE ZZ TOP. NO VOUGES HITS”
Helpful Report
Posted 6 years ago
Rich B
Verified Buyer
“I ordered 6 records. 5 were severely warped and one was broken in half. I was sent garbage. That was my first and last experience with oldies.com. Based on reviews I read of this company trying to get a refund or exchange is pointless. DO NOT WASTE your time and hard-earned money on them.”
Helpful Report
Posted 6 years ago
Noreen R
Verified Buyer
“I order weeks ago the audio tapes and have not received them yet. Not happy. I also order a tape recorder the same day and received the recorder the next day.”
Helpful Report
Posted 6 years ago
According to carrier tracking, you should have already received this order. If that is not the case, please contact us at 1-800-336-4627 for assistance. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 6 years ago
Todd C
Verified Buyer
“I did not receive the correct movies. The receipt is correct but not the movies.”
Helpful Report
Posted 6 years ago
Customer
Verified Buyer
“Personnel change? This company has gone down hill rapidly due to a crash in customer service which was once quite good. It is now completely unacceptable. I have bought from them almost exclusively their own products (ALP). There have always been problems with discs, such as the wrong thing on the disc, or a disc that hangs up, so customer service is important. In the past it has not been a serious problem. Just reply to customer service with the problem, and they send a replacement. Now they refuse to do anything ("we can't"). All the necessary information is on the email. If they can't, then they could easily forward the email to who can. All they will do is give you a phone number. You call, and nobody answers, so you sit and listen to this sickening noise until you start to get nauseous and about to barf and have to hang up. Why should they insist that the customer gets sick listening for a response? NO CUSTOMER SERVICE.”
Helpful Report
Posted 6 years ago
WW M
Verified Reviewer
“They conformed shipment on advertised stock they did not have, then order filler shipped something else. Took several calls and over two weeks for refund. Would feel foolish to order again...”
Helpful Report
Posted 6 years ago
Phillip S
Verified Buyer
“Took too long for my movies to get here oh my God had a problem with my credit card I don't understand it would be okay if my movies could get here less than 10 days need to work on that but I still will buy movies from you guys I just like to have them sooner than 10 days”
Helpful Report
Posted 6 years ago
Mr. Simpson, Orders typically ship 2-3 business days after receipt, and in your case, should've delivered a few business days after that. We do show that there was indeed an issue with your payment, and that delayed the processing of your order until it you resolved. If you have any questions regarding such, please reach out to us at 1-800-336-4627. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 6 years ago
Tim C
Verified Buyer
“Called in told them I did not receive one of the movies I ordered. And the manager was really rude and not helpful at all. I order at least 30 or more movies a year from them. But I will not order anything else from them. And I am going to post this on every media site I can. You do not treat your customers that way.”
Helpful Report
Posted 6 years ago
Donna M
Verified Buyer
“The picture did not match the dvd. I called to make sure I was getting the older version that they advertised and pictured and not the newer version. I was assured that it was the older version and that it would match the picture advertised. IT DID NOT! Got the newer version which my autistic son did not want. He wanted the older version. THEY LIED!!”
Helpful Report
Posted 6 years ago
Cornelius D
Verified Buyer
“Wrong DVD was sent”
Helpful Report
Posted 6 years ago
James C
Verified Buyer
“prices are too high and it took 2 weeks to get dvds”
Helpful Report
Posted 6 years ago
Theresa M
Verified Buyer
“Never received order”
Helpful Report
Posted 6 years ago
According to USPS tracking, your order delivered today. If that was not the case, give us a call at 1-800-336-4627 and we'll assist. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Posted 6 years ago
Joan R
Verified Buyer
“I played the CD today. The first few songs are ok. The last few songs are terrible. Much of the CD is scratchy.”
Helpful Report
Posted 6 years ago
Allan S
Verified Buyer
“I ordered the Karaoke version for one song only, I already had the original.”
Helpful Report
Posted 6 years ago
Customer
Verified Buyer
“Wrong product. Misleading.”
Helpful Report
Posted 6 years ago
David W
Verified Buyer
“I returned a dvd because both discs froze.I even have delivery confirmation. I never got a refund, credit or replacement. Everytime I called I got the run around !! So I boycotted for 4 years. I gave them another chance after 4 years and I called about my store credit and I still got the run around !! I might boycott them for 10 years now !!!!”
Helpful Report
Posted 6 years ago
OLDIES.com is rated 4.7 based on 18,893 reviews
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