“So pleased with my first order I ordered again! It arrived today and is absolutely gorgeous! Sadly it's a present but it's going to a good home! Great quality and great service again, thank you!”
“Just received. Peter and Pearl peacock. I am really impressed with them and delivery in less than a week from ordering. Very well packaged. Good job the way Hermes delivered the box. All squashed and battered on one side imspite of it saying fragile. Luckily the peacocks are undamaged. I will definitely be ordering from Olive and Sage again. Well done. *****”
“Ordered 2 dragons on 30 September they were reduced as new stock was coming in. 25 days later and copious emails olive & sage still havent dispatched my parcel. Their assistant Debbie fobs me off with excuses, she says she'll contact the warehouse but never responds. I think they've already sold my dragons to someone else because theres no excuse for it really. Bought from them twice in the past no issues but I'll avoid them i the future too much inconsistency and too complacent once they've taken your money.”
“Have just received my tiskiwin lantern... on offer from £29 to £18. Don’t bother I would not pay £5!!! . Very cheap and nasty. ( Can’t give as present.. as intended... embarrassed)... shame”
“Ordered Tuesday 13th October in the evening and received my order today 15th. Pearl Peacock and Peter Peacock. Really pleased with them and excellent service”
“There was a delay on red Dave the Dragon but when I phoned I was told the reason why so the delivery date was end July. They kept me informed of when they had the delivery, next when it was being sent, then the actual day and time. Unfortunately Hermes cocked it up it was delivered to the wrong town. Why didn’t they use the post code? No way of getting in touch with them to complain which is my complaint. Love the dragon”
“Is this company still treading. I’m still waiting for a large mirror which they say was shipped weeks ago. On the carriers web site it says still awaiting. After two mails and two unanswered calls.
I am not impressed.”
“Ordered a large dragon in April..its now the end of July..and still no Dragon..it was over 50 quid too!! Why can't they just tell you instead of fobbing me off telling me first it would be June then beginning of July then it would be dispatched by the end of July!!! I cant afford to lose this money...i saved for this dragon and I'm so disapointed as it was in memory of my dad who loved Wales and Welsh rugby!! I still live in hope it will arrive???”
“I placed an order on 30th June - a birthday present - with 5-7 days delivery. Have still not received. I have sent 3 enquiry/chasing emails and have not had the courtesy of a reply yet. Very quick to take money but no customer service!!! I continue to wait for a gift which is for a birthday long gone.....”
“Have made 2 orders myself and family have ordered too. Had initial problems contacting company but was then emailed by lovely Lesley who sorted the problem out very quickly (even though it was my fault), and who explained they had a very high demand at the moment And am sure the Corona Virus is not helping with staffing.
Will be making lots of further orders I'm sure.”
“Paid £59 for a pre order of a large metal dragon approx 2 months ago. The item arrived and when opened one of the claws was completely broken off. Contacted Olive and Sage by email, no reply. Two more emails, and one phone call, no reply. They are great at taking your money but there is no customer
service at all of anything goes wrong.
Absolute rubbish of a company, buyer BEWARE !”
“Made a order got delivered no paperwork came damaged emailed and telephoned several times no answer or reply.. waste of money and bad customer service.. so got a lantern that’s damaged and can’t do nothing with it.. won’t be ordering again off them!!!”
“Hi, this is my second order I have placed with this cute online store and it’s not going to be my last! My order was slightly delayed, but hey online retailers are busier than ever so I kind of expected this. My order was a few days late, but this was an issue with Hermes and not Olive & Sage. My first order was delivered by hand as it was a fragile item and delivered perfectly and on time. I’ll be back as I have my eyes on a few other pieces for around my home! Keep wonderful ❤️”
“Ordered some items at the beginning of July, i have still not recieved them. I have a tracking number for hermes but all it says is that they are still waiting for the parcel to arrive.”
“Have tried phoning every day to chase an outstanding order and have sent 4 e mails. Voice mail is full and no response to emails. Shocking customer service. If you want to ask for a refund you cant get through to do so.”
“I ordered an item on 2nd July and was informed it would be here in two weeks. I have since heard nothing. I have sent three emails, tried phoning numerous times but no-one answers and the voicemail is full. I am really concerned about my items and think it's very poor customer service to have no way for your customers to contact you.”
“I have had quite a few items without a problem. One of my orders went missing with Hermes so I contacted Olive and Sage. The lady apologised and said she would resend it. That was 3 weeks ago. Still nothing. I have been ringing everyday for the past week. It just rings out and then goes to voicemail saying they are very busy. I’ve left my phone number but no one rings back. Tried ringing today and it now goes straight to voicemail. This is no way to run a business. This item is a gift so I’m getting really frustrated.”
