One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,442 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please make sure you read the small print on the basic recovery . I stayed with my usual breakdown after reading one call policy details, which in my opinion is not fit for purpose. You will be charged £20 call out charge plus £3 for every mile (after first ten miles). So do the maths, it's ok if you stay local, but if you have to be recovered and you live 200 miles away it's £600.”

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Posted 4 years ago

“The service was fantastic and so quick. The mechanic was kind and friendly. I would definitely recommend this service.”

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Posted 4 years ago

“Very speedy to serve and carried out repair quickly”

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Posted 4 years ago

“So helpful, and patient and they even managed to find me when I didn't know the name of the road where I had broken down. You have great staff, well done you. Please pass on my thanks.”

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Posted 4 years ago

“From begiining to end, very helpful, polite and put me at ease. From telephone call to office with Jo to mechanic and recovery vehicle. All streamline. Very informative and kept to times quoted. thank you. JU1”

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Posted 4 years ago

“It started well but ended up i was directed to wrong breakdown service had to phone one call again and go through it all again , almost 3 hours from first calling . But last girl wavered callout charge as i had been mucked about . Just glad it wasn't rainjng”

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Posted 4 years ago

“A bit of a wait but the mechanic was great really friendly and helpful.”

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Posted 4 years ago

“So easy to use app, was called back very quickly, got a text for arrival time. And resolve the breakdown”

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Posted 4 years ago

“Very efficient and helpful.”

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Posted 4 years ago

“Call handler very good but call did not get to breakdown till nearly an hour later. The breakdown guy Marcus was amazing kept me up to date with arrival time and sorted problem out very quickly.”

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Posted 4 years ago

“Great service, very quick. Really happy with the way my issue was resolved!!”

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Posted 4 years ago

“Very fast ahead of time . Nnice guy BE2 very helpful On phone when my internet wasnt working, sorted it all out nicely Well done”

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Posted 4 years ago

“Very very happy. Marvellous admin service, girl who turned up and got me running, she was phenominal. Got me going nicely. Overall, very good punctual service.”

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Posted 4 years ago

“Punctual, polite and practical. Thank you!”

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Posted 4 years ago

“Really helpful, no messing or fussing!”

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Posted 4 years ago

“Had breakdown on insurance, had a blow out on motorway told me it would cost 20 quid so paid it then proceeded to make me go online portal whilst on verge of motorway in rush hour morning traffic, then did this then they rang me and told me i had to pay a further 38 quid to book a recovery, if buying insurance DO NOT take breakdown with these do it seperate”

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Posted 4 years ago

“A good service all round. The phone operator was very patient and the breakdown guy arrived within the time specified and was extremely pleasant and helpful. The only negative thing is that they want you to go online to pinpoint your position. It's stressful enough already without having extra to do.”

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Posted 4 years ago

“I phoned to make a breakdown claim and was informed that onecall had a new process via the online portal. So I used that process, completed the information request, and was informed that my request I couldn't be processed. At that point I gave up and purchased a AA membership.”

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Posted 4 years ago

“Very quick and friendly recovery”

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Posted 4 years ago

“Excellent service. Very polite and prompt Everything from initial call to repair being carried out was excellent.”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 2,442 reviews