One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 2,013 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was excellent service - prompt and helpful. The pick up driver was calm and was able to give very useful advice about the car.”

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Posted 5 years ago

“my partner had broken down in an area she did not know to well she was assisted by the agent in an understanding and professional manner”

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Posted 5 years ago

“Absolute Top Box customer service from first phone call to home recovery. Excellent and rapid recovery so quick I only ended up being 10 min late for appointment, unbelievable! Thank you so much to One Call recovery and lovely gentleman who come to my rescue 😀 will definitely recommend to anyone 😄 JV2”

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Posted 5 years ago

“Great service from first call to rescue. Easy f or a lone female to do.... quick and efficient.thank you one call.”

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Posted 5 years ago

“Very efficient could not believe the quickness of the service. Lovely bloke that came our👍From me”

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Posted 5 years ago

“Fantastic service quick and friendly. Great price.”

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Posted 5 years ago

“Very quick response to call out for non starting car 👍🏻 Back on the road within the hour 🙌🏽 And all very friendly staff & engineer”

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Posted 5 years ago

“Thanks I am very happy the recovery were they within the hour.”

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Posted 5 years ago

“Professional in the service”

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Posted 5 years ago

“I got through straight away which made me very happy , and did not wait long at all”

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Posted 5 years ago

“JA9: Call handler was very efficient and helpful, making sure I was parked in a safe place. He fully explained the process and gave an approximate time for recovery.”

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Posted 5 years ago

“Ref code JA9 Quick and efficient response from service centre and tow arranged and all updates by text to keep me updated. Cll handler made sure that I was okay and parked in safe location and fully explained the process.”

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Posted 5 years ago

“we got 2 punctures at the same time, they refused to recover us. said we needed 2 spare tyres to use the gold cover we purchased. referred us to Google, confused.com and the local council. when i asked to speak to a supervisor, i was told they didn't have supervisors or duty managers on the night shift”

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Posted 5 years ago

“Very happy with initial phone call and with mechanic who fixed the problem.”

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Posted 5 years ago

“Arrived on time , soon had me fixed and back on the road.”

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Posted 5 years ago

“Initial representative was excellent. Mechanic turned up just b4 expected time. Excellent job all round. Thx”

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Posted 5 years ago

“They turned up reasonably on time (they'd called me to give me an eta). Ben could not have been more helpful. In addition to getting me going again, he tested stuff and waited until he was sure I'd get home. Excellent service.”

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Posted 5 years ago

“Quick and easy very helpful and patient with me”

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Posted 5 years ago

“Outstanding from start to finish . The recovery guy was so helpful and very good . I can’t thank him enough and green flag Fantastic service”

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Posted 5 years ago

“My husband was on a motorway slip road when he smelled burning from engine. On checking, he realised oil level was low. As miles from any garage he rang breakdown but was told this was not covered and chargeable. He decided to walk the half hour to nearest garage for oil. He filled the car and drove back home without a problem. Next day we drove car 6 miles when temp gauge started fluctuating with steam coming from bonnet. The oil level was normal but radiator had apparently developed a leak. Further problem occurred when after filling radiator with water the bonnet would not reopen. After abandoning car at roadside, we rang breakdown only to be told by a very rude, impolite assistant that it was our fault due to poor maintenance as we had called day before re oil, even though we hadnt used breakdown call out. Our car is regularly serviced and has never broken down before. This was an unconnected unforeseen second fault. He refused to arrange a tow truck but was willing to quote for one. What are we insured for?? We will never use this company again. They'll find any excuse to wriggle their way out of paying out for the breakdown service you're entitled to. We now have to arrange a tow truck independently.”

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Posted 5 years ago

One Call Rescue is rated 4.6 based on 2,013 reviews