One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,183 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,183 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started out with a flat battery which wouldn’t jump start so a breakdown truck was needed. I spoke to a lady on the phone who was incredibly reassuring and patient the whole time , particularly as I was worried that I had to start the whole process off again in the morning. She reassured me the night before on what to say on the phone and she was extremely helpful the next morning as she remembered who I was and arranged everything very smoothly without any hassle. Things went exactly as she said they would. Craig was outstanding when he arrived. Extremely helpful and friendly and expertly reversed the truck round 2 very narrow corners as the car wouldn’t jump start. Got the car on the trailer without any trouble and delivered safely and efficiently. I suffer from severe chronic anxiety and they both made the experience far easier to deal with.”

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Posted 1 year ago

“Thanks to keron it made the two hrs drive pass quickly”

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Posted 1 year ago

“Staff very polite and professional over the phone and recovery very quick and efficient”

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Posted 1 year ago

“Came within the hour, placed me in his cab while he worked in really bad weather and the drove me home safely.”

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Posted 1 year ago

“Good service from start to finish, was really helpful & kept me informed on how long he would before he got there. Problem was solved quickly, would definitely recommend this company”

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Posted 1 year ago

“Superb service from the breakdown man who answered my call and the wonderful gentleman who came to my rescue. Polite, friendly and very knowledgeable. Thank you guys!”

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Posted 1 year ago

“We brokedown and had to be towed home. It was a stressful situation but James who came and collected us and checked the car over was top class. He went above and beyond in what we were expecting eg. to just be carted home. But he reassured us by checking the car over that it would be an inexpensive fix. But it was his genuine kindness, making sure we got in the cab and got warm, even asked us if we wanted anything in the shop. I went from feeling very anxious to feeling very safe and looked after. The world could do with more folk like James! So thank you!”

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Posted 1 year ago

“Quick to answer, friendly and dealt with my problem easily!”

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Posted 1 year ago

“Absolutely spot on, my brakes failed in the Peak District after a hack job by Halfords last week. The representatives were quick to respond, arranged recovery and offered to contact any family or friends. Fantastic service. Forget the AA and RAC and all those other corporate clowns. This is simple service exactly as it should be.”

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Posted 1 year ago

“Excellent customer service by somebody who took the time to understand my predicament. After being advised a very exact arrival time (12:36, about an hour after my initial call) and I was very pleasantly surprised when the breakdown truck arrived after only 30 minutes. Breakdown guy was very professional and the car loaded within about 10 minutes of arrival. Overall, I’m extremely happy with the service provided!”

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Posted 1 year ago

“Used the portal to report my breakdown, simple to use. Kept up to date with progress of recovery vehicle. On arrival the mechanic was extremely helpful and took care of my van and got me on my way. Absolutely no complaints- well done everyone.”

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Posted 1 year ago

“Speedily arrived and was kind and reassuring.”

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Posted 1 year ago

“Very prompt and professional service, no complaints at all, got me going again really quickly. Kept me informed of his ETA”

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Posted 1 year ago

“Amazing ! Reported my breakdown at 8am , by 8.06 I had my phone call to say they would be with me at 9.30 , by 8.50 my van was being put on the truck ! Very greatful for the very quick recovery and the man Andy was very kind and very helpful”

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Posted 1 year ago

“Customer service was brilliant- received a call within minutes of submitting my recovery request. Kept up to date with progress of recovery vehicle. On arrival the mechanic was extremely helpful and took care of my car as if it was his. Absolutely no complaints- well done everyone.”

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Posted 1 year ago

“Easy to use portal. Effective communications and speedy response. Breakdown assistance there within 90 mins and subsequent recovery required within another 60 mins.”

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Posted 1 year ago

“When my car wouldn't start, I didn't know what to do, so I called the One Call Rescue immediately. Thank goodness I had taken out the Gold cover. The mechanic was with me in under an hour, and got my car going as quick as anything. I have no idea what to do with the bits under the bonnet, so I am so glad I took out this cover. Amazing service from a great mechanice.”

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Posted 1 year ago

“The two people we spoke to at ‘One Call’ were efficient and friendly. The rescue truck arrived half an hour before expected time and the driver was calm and friendly as were ‘Roberts Tyres’ in Sleaford. Back on the road in just over two hours. Great service all round.”

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Posted 1 year ago

“Breakdown service excellent!”

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Posted 1 year ago

“Really quick arrival to change my flat tyre”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 2,183 reviews