One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 2,013 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to manouver around the app, much easier than I anticipated and straight to the point questions, where are you, post code, or Google location, it took me less than 5 mins to report my breakdown and get an estimated time of arrival from the break down driver. He arrived withina half hour and had me up and running in just a few minutes. A very proffesional and well trained individual.”

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Posted 1 year ago

“Quick and easy process to request recovery, kept upto date with estimated recovery time and given tracking link for recovery. Recovery arrived quickly and well before estimated time, friendly, professional driver, couldn’t ask for better service”

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Posted 1 year ago

“Quick response on a cold night. Friendly driver.”

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Posted 1 year ago

“Great service very prompt”

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Posted 1 year ago

“Fast and efficient service received. Friendly staff. Call Operator, MG5, was empathetic and caring. She completed the process efficiently and with knowledge .”

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Posted 1 year ago

“Couldn't have asked for a better service. The breakdown recovery was conducted in a prompt, friendly and professional manner.”

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Posted 1 year ago

“It was before the call centre was open in the morning so I used the online portal to request help and was surprised at how easy it was. I was glad the call centre had opened later as I needed to tell them the street address of the house I was in was different to the address of the garage the car was in - the garage was accessed via the other side of the building. The breakdown guy was fantastic and I'd like to give my thanks again. He was so helpful, Gabe me advice on top of fixing the issue and I really can't thank him enough. Aldridge and Sons - top, top review and top, top recommendation. Thanks for the help.”

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Posted 1 year ago

“First time in 40 years of owning a car that I've needed this service. Not knowing what to do I rang the helpline and spoke to a young lady who gave me clear instructions of what to do. Somehow I lost contact but after speaking to another lady I was given a link and it was straightforward from there on. I was given estimated time of 1hr 23 mins for breakdown truck to arrive, bang on time. As he wasn't able to repair, he towed my car to a local garage, very courteous young man, I cannot fault this service.”

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Posted 1 year ago

“Recovery was quicker than stated, and very accomodating and friendly service, took me to my mechanic. A great service”

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Posted 1 year ago

“The young lady that helped me through the process was very well mannered and knolegable about the whole arrangement to get my issue solved”

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Posted 1 year ago

“Portal wasn't working unfortunately but got through to someone straight away and the woman was very helpful and got me recovered”

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Posted 1 year ago

“First time using this service. Really simple to do, quick response, and quick recovery. Would highly recommend. Thank you.”

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Posted 1 year ago

“I was able to log my breakdown via the Online Portal quite easily. The recovery driver was nearby and picked up my vehicle within half an hour. All very efficient.”

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Posted 1 year ago

“Recently broken down and had to call out recovery, arrived very quickly and diagnosed flat battery, got my car going again so I could take to a garage”

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Posted 1 year ago

“Arrived quickly and very helpful.”

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Posted 1 year ago

“Easy to use online breakdown. Quick response to let me know an ETA, with the name of the breakdown company and person that will be attending. I was also sent a link to which enable me to track all progress of arrival. Gentleman that attended was friendly and reassuring and got me to where I needed to be. Very good service and a happy customer. Thank you 😊”

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Posted 1 year ago

“Very efficient, suggested an option I'd not thought of to help resolve my problem and possibly save me money by getting roadside assistance before going to the garage”

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Posted 1 year ago

“Friendly and very responsive. Great communication. Thanks”

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Posted 1 year ago

“The first recovery vehicle arrived in 20 minutes but was too small to tow my car so the driver phoned the office and a larger tow truck was despatched and came within 1 1/2 hours - the driver was very helpful and efficient so I was very pleased with the service provided.”

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Posted 1 year ago

“The service was absolutely fantastic. From the call handler to the driver - it was super quick, efficient and the driver was absolutely fabulous. Could not have been better”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 2,013 reviews