One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,177 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a lengthy process One call operator sent a link which took me eventually to my portal then basically I requested a call by completing a form when I got to the question about who was in the car I put myself as driver but the next step wouldn’t continue unless I put another person in the car with me. This gives a false idea of my position I was alone in a car park. This I feel would affect the time the wait would be as previously women alone would be a priority. I mention this because I waited 2.5 hours being 11.20pm when the recovery vehicle arrived. A 10 minute job. Has made me reconsider using this breakdown service in the future. The questionnaire needs looking at. Otherwise from finally arrived home at 12.30 pleased to back in the warm.”

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Posted 2 years ago

“Well handled call and polite efficient repair man arrived in about 45 minutes”

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Posted 2 years ago

“Excellent fast and thorough response to breakdown call out”

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Posted 2 years ago

“Excellent service and the difficult vehicle recovery went smoothly and according to plan. Many thanks.”

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Posted 2 years ago

“Onecall didnt mention that passengers needed to be picked up with the broken down vehicle. Although this seems common sense to some but not the recovery agent. I guess the thought the car drove its self, broke down and called for help.”

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Posted 2 years ago

“The breakdown truck arrived in less than 30 minutes and the mechanic was helpful, polite and very professional. My only niggle was with the call centre message which was far too long at a very frazzled time. Continually trying to point to the internet for a breakdown is plain ridiculous. Not everyone has internet access 24/7 and some people remain technophobes - particularly seniors”

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Posted 2 years ago

“Helpful friendly staff”

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Posted 2 years ago

“Very pleased with the service”

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Posted 2 years ago

“They let me wait 7 hours in the middle of the high street and they sent to track to two wrong different locations”

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Posted 2 years ago

“Very pleased with the service provided by one call rescue . Thank you”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Easy to log the call through the website, quick response and arrangment of pickup. The driver was friendly and efficient, and took me where I needed to go.”

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Posted 2 years ago

“They turned up outside my house an hour before the alloted time and got my car going within 10 minutes he was very polite and professional he explained everything to me and advised me to get a new battery”

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Posted 2 years ago

“Efficient, reliable, came 10 mins earlier than specified. Took us to garage of our choice.”

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Posted 2 years ago

“Very fast efficient service,got van started and told me that I needed a new battery,very helpful employee.”

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Posted 2 years ago

“Called for recovery.good telephone manner,got recovered within one hour of placing call, polite driver, and got a courtesy call when bike was delivered to shop.well pleased with the service received”

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Posted 2 years ago

“Quick reaction to my problem. Clear, friendly, service.”

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Posted 2 years ago

“Great service. Recovery was literally so quick and the guy diagnosed the problem within minutes. Recovered my car to the garage explained what was wrong and even waited to make sure my car would be back on the road so I could drive it home.”

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Posted 2 years ago

“A brilliantly fast and efficient service. Sunday morning breakdown, but attended by a mechanic within one hour. He magically diagnosed the fault, and reconnected the fuel return joint. His name is John, from MacAdams in Lancaster, Morecambe. He was brilliant. Thank you”

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Posted 2 years ago

“Efficient service”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 2,177 reviews