One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,439 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time in 40 years of owning a car that I've needed this service. Not knowing what to do I rang the helpline and spoke to a young lady who gave me clear instructions of what to do. Somehow I lost contact but after speaking to another lady I was given a link and it was straightforward from there on. I was given estimated time of 1hr 23 mins for breakdown truck to arrive, bang on time. As he wasn't able to repair, he towed my car to a local garage, very courteous young man, I cannot fault this service.”

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Posted 2 years ago

“Recovery was quicker than stated, and very accomodating and friendly service, took me to my mechanic. A great service”

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Posted 2 years ago

“Left waiting for four half hours with no heat, I am in my 60th year and I was freezing cold when the truck turned up the guy was rude and unhelpful, then when I got to my house we had to get my van on the drive the recovery driver was going to leave me with my van half on my drive and half on the pavement, I had to ask him to help me get the car on my drive properly and then it was me (may I remind you I am in my 60th year whilst the recovery driver was in he's twenties) that pushed the vehicle back on the drive whilst the driver steered!”

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Posted 2 years ago

“Where shall I start....I was left on my own in a dark rural area for 3.5 hours I was expected to locate a garage myself and get myself home....what exactly am I paying for......so unimpressed, no mobile signal where I broke down which the agent did not seem to comprehend......as soon as I got home I joined the RAC...beyond unimpressed”

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Posted 2 years ago

“The young lady that helped me through the process was very well mannered and knolegable about the whole arrangement to get my issue solved”

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Posted 2 years ago

“Portal wasn't working unfortunately but got through to someone straight away and the woman was very helpful and got me recovered”

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Posted 2 years ago

“First time using this service. Really simple to do, quick response, and quick recovery. Would highly recommend. Thank you.”

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Posted 2 years ago

“I've had 2 breakdown visits yesterday and waiting for recovery now hopefully today”

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Posted 2 years ago

“I was able to log my breakdown via the Online Portal quite easily. The recovery driver was nearby and picked up my vehicle within half an hour. All very efficient.”

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Posted 2 years ago

“Recently broken down and had to call out recovery, arrived very quickly and diagnosed flat battery, got my car going again so I could take to a garage”

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Posted 2 years ago

“Arrived quickly and very helpful.”

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Posted 2 years ago

“Easy to use online breakdown. Quick response to let me know an ETA, with the name of the breakdown company and person that will be attending. I was also sent a link to which enable me to track all progress of arrival. Gentleman that attended was friendly and reassuring and got me to where I needed to be. Very good service and a happy customer. Thank you 😊”

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Posted 2 years ago

“Very efficient, suggested an option I'd not thought of to help resolve my problem and possibly save me money by getting roadside assistance before going to the garage”

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Posted 2 years ago

“Friendly and very responsive. Great communication. Thanks”

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Posted 2 years ago

“The first recovery vehicle arrived in 20 minutes but was too small to tow my car so the driver phoned the office and a larger tow truck was despatched and came within 1 1/2 hours - the driver was very helpful and efficient so I was very pleased with the service provided.”

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Posted 2 years ago

“The service was absolutely fantastic. From the call handler to the driver - it was super quick, efficient and the driver was absolutely fabulous. Could not have been better”

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Posted 2 years ago

“very happy,recovery truck arrived promptly!:)”

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Posted 2 years ago

“Very swift response to my situation and the customer service second to none . Very happy”

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Posted 2 years ago

“Very swift service”

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Posted 2 years ago

“Very pleasant and helpful driver”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 2,439 reviews