One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,988 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The link on the website to report a breakdown didn't work. Struggled to find a contact number on the website and gave up, in the end I had to Google a phone number for OneCall. After speaking to someone at OneCall the link I was sent via text to report my breakdown didn't work either. No idea what I'd have done if I had no 4G! I was also told a mechanic would be sent who would furstly try to rectify the fault. If this failed I would then be recovered. Despite the insurance being for a bike and the breakdown being a motorcycle a van/driver kitted out for repairing cars and no way of transporting a bike was sent out. I had to wait for a second car transporter to come out so the bike could be trailered home. Recovery drivers were excellent (Hammonds) but OneCall allegedly failed to communicate that the breakdown was a bike.”

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Posted 2 years ago

“Excellent service, reported brake down, answered very quickly. Would highly recommend one call insurance.”

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Posted 2 years ago

“The first time I called the lady gave instructions which never went through after 1 hour phoned again but this time the lady was very good explained everything precious and clear sent for the recovery for myself.”

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Posted 2 years ago

“After a blow out on the M5 I called One Call because I couldn't get the tyre off. The guy I spoke to on the phone was really helpful and pointed me in the direction of the breakdown portal. Help arrived sooner than expected and changed the tyre no problem - with a wink and a smile as well. Top service by all involved. Thank you”

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Posted 2 years ago

“Unable to simply phone for breakdown. The fact you have to log onto your online portal and register it online is a joke. I had no 4g as I broke down in a bad reception area so took ages to load. Waited about 90 minutes (which I thought was fine) but they sent a recovery truck that was far too small for my van so had to wait another hour the correct one, then they sent the driver to the wrong address. Surely common sense should prevail that I am on a van insurance policy? I did give 2 stars because both recovery drivers that attended were excellent.”

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Posted 2 years ago

“Greart service, got my daughtet home safe and quickly”

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Posted 2 years ago

“Very prompt and efficient service.”

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Posted 2 years ago

“excellent service to get me to my local tyre centre when i had a flat tyre puncture on my own drive.”

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Posted 2 years ago

“Professional efficient service Your employee was very good and represented what I expected of my breakdown service”

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Posted 2 years ago

“The recovery driver was really friendly and was very pleasant and helpful. He was quick in getting the vehicle towed and back to the garage.”

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Posted 2 years ago

“Hello i broke down in work carpark and got in contact with breakdown cover and was recovered very soon, was well happy”

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Posted 2 years ago

“They came out quickly”

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Posted 2 years ago

“Came with in an hour and fixed the problem, very kind enough to change the battery. Highly recommended”

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Posted 2 years ago

“Rapid response and very friendly and helpful, highly recommended”

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Posted 2 years ago

“The service was prompt and easy and the guy who picked us up was very friendly and capable. I'd recommend this service.”

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Posted 2 years ago

“Bit of a pain having to complete the form in the portal, would rather have spoken to someone. But the recovery service arrived slightly quicker than stated and the 2 men that recovered my vehicle were excellent, great service from them. Highly recommend Arnold transport.”

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Posted 2 years ago

“Quick and simple just the way you want it when you are broken down.”

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Posted 2 years ago

“Broke down called 9.30 pm told 1hour to 90 mins .got a text saying 12.30. 3 hour wait .unacceptable disabled and vulnerable. Rac he we come.”

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Posted 2 years ago

“Good polite service”

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Posted 2 years ago

“Fantastic service. Highly recommend. Thank you so much.”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,988 reviews