One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,010 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and assured me it was OK to go inside while he continued his check as he could see I was feeling the cold.”

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Posted 2 weeks ago

“Very quick response to my call and breakdown man turning up. He quickly identified a loose connection on battery and got me going home asap. Only problem was trying to get on website and connect properly kept saying problem connecting.”

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Posted 2 weeks ago

“Very efficient communication via LC2 who explained service and costs quickly and simply. Messaging was rapid and relevant to my situation and Rescue service arrived well within expected arrival time. All dealt with in a friendly and helpful manner. Thank you very much. X”

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Posted 2 weeks ago

“Clear correspondence on updates on arrival of recovery truck. Friendly driver, explained everything clearly and looked after my car😊”

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Posted 2 weeks ago

“a lot quicker than i expected. could not repair so took us back to Hull, the mechanic was very polite and courteous could not have done anymore”

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Posted 2 weeks ago

“Very straightforward breakdown reporting process. I phoned to start with and the call handler was kind, understanding, and helpful. Next the online data entry through my phone was also simple and easy to complete, and the exces. Cost involved in my vehicle being recovered and taken to my preferred repair garage were reasonable and fair. The recovery was prompt and the recovery driver efficient, kind and friendly. It all helped make a difficult situation much easier to bear.”

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Posted 2 weeks ago

“Fast efficient service from One Call Insurance and rescue service was polite and also efficient”

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Posted 2 weeks ago

“Was quick and very friendly and helpful staff”

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Posted 2 weeks ago

“Friendly and efficient recovery driver - was careful to explain everything and tested everything thoroughly. Very pleased with outcome.”

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Posted 2 weeks ago

“From start to finish i was happy with the service I received, it all went smoothly and quickly.”

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Posted 2 weeks ago

“Your breakdown assistance has obviously changed. Used it in the past no issues. Firstly I was told to go through the customer portal which only had my house insurance listed and could not report breakdown so had to ring again and someone manually input it for me. A third party came out and said I needed a new battery and to ring you back in the morning. I was then told that you did not deal with 3rd party providers and all you could do was take me to a garage. I am disabled and this was of no help. this was not the service I had in the past. There should be a dedicated telephone number for breakdowns as you are supposed to have a service 24/7. I doubt I shall renew with you this year.”

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Posted 2 weeks ago

“First time ever used OneCall Rescue. Very easy to report my breakdown and received text messages advising of progress and the Company being allocated to. Oasis Rescue and Recovery arrived on time, verbally discussed issue, diagnosed fault and recalibrated system and hopefully rectified issue. Excellent service from both OneCall Rescue BA3 and Oasis Rescue and Recovery.”

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Posted 2 weeks ago

“Recovery driver arrived sooner than expected, friendly and efficient. Communication from reporting to pick up was clear and fast. Many thanks”

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Posted 2 weeks ago

“I was extremely disappointed with the way in which my breakdown was dealt with! I called your company to explain the situation, I explained that there was a road closure in the location of my breakdown and that my disabled mother was with me in the car! Both of which was not relayed to the recovery agent! The agent arrived and asked me to open the car which I did he then attempted to open the bonnet and snapped the plastic release handle which came off in his hand , he admitted that it was him who had broken it and that I shouldn’t worry as he had taken pictures! I then asked about the situation with my disabled mother and he said that I would need to call my insurance again,at this point he walked off and said he would need to walk back to where he had parked his van and then return to tow it to the garage. He was gone for over an hour and a half! I called my insurance back to explain the situation and was told that I needed to arrange my own transport for my disabled mother! I took photos of the broken handle and received an answer to say that the recovery agent denied breaking it after admitting to me that it was his fault!! Therefore I am extremely disappointed in your service and the way in which it was dealt with!!”

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Posted 2 weeks ago

“Complicated sitting in your car in the middle of winter you just want one number not what’s your password,just answer 10 questions on a mobile that you can’t see it’s a nightmare not very CUSTOMER ORIENTED.”

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Posted 2 weeks ago

“Excellent service.Was kept updated of time of arrival.Efficient,polite service from breakdown operative.Took great care loading & unloading my car.Very pleased.”

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Posted 2 weeks ago

“Turned up on time, very pleasant and got my van to the garage requested with no issues. Top service”

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Posted 2 weeks ago

“Alan who helped me was amazing. So helpful. I have a complaint but not against him. He is 5 star. My complaint is I couldn’t get any one on phone and I was stuck on slip rd with no postcode and I had to walk miles to get to a place with a postcode. I should have been able to send a pin or grid reference easily online. If I had been a vulnerable person I would have been in real trouble .”

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Posted 2 weeks ago

“Super quick, wasn't phased by the fact my car is from the 80's friendly and did a great job!”

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Posted 2 weeks ago

“Thank u so much both times so professional, so helpful and kind really great asset to your company.”

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Posted 2 weeks ago

One Call Rescue is rated 4.6 based on 3,010 reviews