One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

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“Great service exceeded expectations !”

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Posted 8 months ago

“Very friendly and professional service”

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Posted 8 months ago

“Speedy and professional service and very polite and helpful”

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Posted 8 months ago

“On line portal did not work- and agent insisted that I booked into a garage and be recovered to that while all that was needed was a battery boost. He also said he would hold the call until I got back to him - he didn’t”

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Posted 8 months ago

“Shocking, did everything they could you defer me away. The person who answered the phone was so unhelpful. Hung up on me and wanted £20.00 to come out, so the recovery is basically worth nothing. No duty of care and no interest in a customer being stranded. This is the 2nd time this has happened and they left me for over 4 hours last time and in the end I had to get someone else to collect me.”

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Posted 8 months ago

“""”

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Posted 8 months ago

“very good service”

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Posted 9 months ago

“Very efficient and professional,”

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Posted 9 months ago

“Quick response and issue sorted - it less than an hour from the time reported to problem solved.”

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Posted 9 months ago

“My car had come to a halt in the middle of the road just after crossing Tower Bridge in London. It was late at night and pouring with rain. So I was so pleased with the way my call was handled and even happier with the fact that the agent arrived nearly an hour earlier than the estimated time given. Excellent.”

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Posted 9 months ago

“Customer care was 100%”

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Posted 9 months ago

“First class …quick very knowledgeable and very helpful…friendly and polite…thank you George .”

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Posted 9 months ago

“Thank you to Leanne, I was very stressed and anxious and she calmed me down and dealt with my breakdown professionally and quickly and patiently and kindly.”

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Posted 9 months ago

“It seems impossible to contact you I have tried four telephone numbers and tried various emails all without success. I have sent proof of my no claims discount to your offices in doncaster. I have spent literately hours trying to contact you.”

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Posted 9 months ago

“The call centre service was BRILLIANT He was calm and understanding as I messed with my technology in order to give him necessary info….. and patiently explained how I could access payment over the phone. The recovery mechanic was punctual and quick to arrive. Kind, thorough, efficient, and ensured all the onboard tech was working before he left. SUPERB. A great experience all round…( that is if you have to breakdown 😉) Many thanks”

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Posted 9 months ago

“The time from reporting the breakdown to actually having a recovery truck there was quicker than the allotted time. It could have been a quiet night. It helped having a tracker to see exactly where he was, along with his name and registration number of his vehicle.”

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Posted 9 months ago

“I spoke to Leon within the claims department about my windscreen claim, he was very patient and professional about the situation, which was resolved promptly. Thank you very much.”

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Posted 9 months ago

“Quick, efficient and polite.”

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Posted 9 months ago

“Ben was extremely helpful with problems I was having with online booking However I would say that having tried to book an appointment online for windscreen replacement I was unable to as couldn’t tap appointments space, so had to be transferred to auto windscreen directly It took 20 plus minutes as had to go through all the information again with lady there You need to sort your website out for booking appointments”

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Posted 9 months ago

“Breaking down is never fun but my point of contact was very efficient and friendly.”

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Posted 9 months ago

One Call Rescue is rated 4.6 based on 1,513 reviews