One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From time of call to assistance arriving was approximately 1 hour. Very reasonable and reassuring considering the time of day (early evening). The initial call was handled extremely well and the service I received from the mechanic was excellent.”

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Posted 1 month ago

“Great service, quick response.”

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Posted 1 month ago

“A quick phone call easily explained ..... trailer arrived within 30 minutes ....kept upto date regarding arrival time by text link to trace trailer online. Great service by driver quick and efficient.👍”

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Posted 1 month ago

“Very prompt getting to my car and polite, happy to take my car to my garage”

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Posted 1 month ago

“Excellent service from your company. The driver, TF3, kept me informed about his time of arrival and was in fact earlier than expected.”

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Posted 1 month ago

“To be honest I was so stressed out but got in contact with you and it was all easy and stress free , I was picked in just over an hour really happy with service and a lovely break down man , we had a chat and just felt at ease , thank you all 😉”

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Posted 1 month ago

“Excellent. Communication was good, and recovery vehicle turned up at specified time. Faultless.”

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Posted 1 month ago

“Arrived 1 hour before estimated time. So friendly, reassuring and chatty. Couldn't fault the service!”

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Posted 1 month ago

“Friendly and helpful service. Would definitely recommend”

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Posted 1 month ago

“TF3 was great. The roads were full of traffic but he rescued the car with no disruption to other road users and got me to the garage in good time. Faultless and no stress! Thank you”

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Posted 1 month ago

“Mechanic that turned up was quick and efficient. Trying to speak to somebody initially to arrange the appointment wasn’t so good. Told to go on the online portal; couldn’t navigate this so called back and mechanic’s appointment was made verbally. Why not just do it person to person? If not, then make the portals more user friendly and not designed by geeks. Typical of the lack of thought put into these procedures and surveys is the question below asking how long it took to respond. It was actually a very acceptable one and a half hours, but the options skip from ‘under one hour’ to ‘2 to 3 hours’. How am I meant to answer that?”

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Posted 1 month ago

“Very easy to book breakdown call with swift response.”

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Posted 1 month ago

“Quick to respond and recovery team arrived within 1 hour, sorted problem back on the road within 40 minutes”

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Posted 1 month ago

“Yes all was handled fine and the breakdown people turned up with not much time to wait from phone call”

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Posted 1 month ago

“On 1/10/25 had a flat battery and contacted one call rescue at 12.24. I was informed I had to complete an online portal confirming my details.This was wasn't straightforward due to poor signal,eventually managed to complete it but it wouldn't accept my card payment. Had to ring one call again for them to take card payment of £20. I was informed that the verbally informed that the breakdown company (Westbourne Motors)would be with me in about an hour to hour and a half. Had a call from Westbourne motors at 2.28pm saying they would be with me between 4 and 5pm.I Rang Westbourne motors at 5.25pm and they informed me that they were very busy and wouldn't be with me until between 6 and 7pm. Eventually they turned up at 7.30pm . A seven hour wait and a very stressful experience!”

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Posted 1 month ago

“I had to wait 3 Hours to be recovered from the middle of a Bridge, blocking the Traffic, whilst getting verbally abuse from other road users. One Call Rescue should have made sure there was another Recovery team nearby with a quicker response time. This how ever wasn't the fault of the Recovery man from Yorkshire Rescue service. Who was very friendly, helpful and careful with my car and would highly recommend his service.”

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Posted 1 month ago

“Easy to use nice guy that came out”

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Posted 1 month ago

“Great service, broke down in a busy spot recovery was faster than expected and I was kept up to date throughout the process. My car got a temporary repair which meant I could complete my journey, very impressed.”

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Posted 2 months ago

“Great service, good communication, LP5 was very informative and helpful”

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Posted 2 months ago

“Vehicle recovered within estimated time frame by a very kind and helpful driver”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 2,170 reviews