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One Call Rescue Reviews

4.6 Rating 1,513 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

4.6

Based on 1,513 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 1 star review on 8th November 2023

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One Call Rescue 5 star review on 10th May 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our car had gearbox failure on the M6 smart motorway managed to get to a safety zone. Phoned through and couldn’t get the portal working poor internet signal, lady was very helpful logged the call said it would be 1-1.5 hours as they were busy, then I got an sms to say it would be 3.5 hours!! then we got a call from the company Onecall had hired to recover us saying it would be 4.5 hour finally 6.5 hours later we where rescued from the safety zone after having to pay £130 for the extra mileage we need to get home. One of the worst driving experiences of my life left in a freezing car 7c for 6.5 hours on one of the busiest motorways in the country Well done ONECALL Shameful Service, lady who also broke down phoned her insurance and was recovered in 45 minutes.”

Posted 5 months ago

“Excellent Service , easy online, callout. Breakdown driver very helpful, friendly, nothing too much trouble. Checked car thoroughly and towed away.”

Posted 5 months ago

“My phone call was answered very quick which i did not expect, The person on the other end of the phone was very polite and helpful and from ending the phone call to the actual arrival of the breakdown van arriving was 5-6 minutes very prompt arrival, The man attending to my car was very polite and got my vehicle sorted in no time, I am very happy with the service i received from start to finnish.”

Posted 5 months ago

“My first time calling on this service & was surprised that I had to log on to my account rather than just use phone to report my breakdown. Easy enough process & was kept updated by text & phone call of eta. When the breakdown chap arrived he had been instructed to just load my car & take it to my home address. I had thought I would get roadside assistance first. I explained my problem & asked him to try starting the car & it did start. He then kindly followed me home to make sure no further issues. So I was happy with the service , but just glad I asked him to try the car before loading on his lorry.”

Posted 5 months ago

“Super easy stress free service with a fast response”

Posted 5 months ago

“Superb service thank you and your driver was very attentive and caring. We were all cold, wet and tired and so relieved to see a friendly, happy driver pitch up . He took good care of us all and our car thank you again.”

Posted 5 months ago

“Really hard to understand the person on the phone. Ian who picked me up took it upon himself to shorten my name and call me baby! Very inappropriate and made me feel uncomfortable.”

Posted 5 months ago

“Directed to portal but portal couldn't process my breakdown request. Man on the phone was very helpful although a little difficult to understand. He said he would get his manager to resolve the portal issue which was helpful.”

Posted 5 months ago

“Super quick response from phone call for help to actual attending to my car was less than 10 minutes. Very happy, And the person attending the breakdown was polite and very helpful.”

Posted 5 months ago

“I would have preferred to give my details to the person at the other end of the phone rather than be directed to the online portal. Added stress! From there all went well. Always fast, efficient service.”

Posted 5 months ago

“No internet but soon sorted out by phone. Pleasant chap who made the process quite easy. Very pleased. Quick response to collect the car. 5 *”

Posted 5 months ago

“Billie from AA picked me up from my home and drove me back to where I had left my car - then he diagnosed and recharged the battery very quickly and sent me on my way. He was a very kind a nice person - very knowledgeable too. Thank you.”

Posted 5 months ago

“Quick response on the phone and Jamie had a great helpful manner.”

Posted 5 months ago

“Very good breakdown service. Driver very polite & helpfull.”

Posted 5 months ago

“Excellent, courteous and professional customer service. 5 star service”

Posted 5 months ago

“Phone answered promptly, very helpful and friendly. Rescue came within 20 minutes very helpful and friendly.”

Posted 5 months ago

“Prompt answer to our call for help, and breakdown service arrived in less time than estimated. Very helpful rescue man who diagnosed problem in a few minutes, fitted a temporary battery to get car going and then followed me home (12 miles). Very impressed by the prompt and helpful service.”

Posted 5 months ago

“The service was great and the customer service was very helpful .. and the pike up driver is very friendly guy who brings home safely and I like to recommend him for the service thank you 😊”

Posted 5 months ago

“Excellent service couldn't fault it 👌”

Posted 5 months ago

“Really responsive, helpful, efficient. A lovely person to work with. Thank you.”

Posted 5 months ago

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One Call Rescue is rated 4.6 based on 1,513 reviews