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Onecom Reviews

3.9 Rating 391 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Colin was very helpful, he obviously knows his job well. He rang me back exactly when he said he would. Excellent customer service, Thank you
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Posted 5 years ago
Excellent response time bearing in mind the Covid. Agent was very helpful and informative.
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Posted 5 years ago
Colin Hooper of Onecom solved my problem quickly, efficiently and most politely. This is after a hopeless attempt to deal with it with Vijey, of Vodafone, in an online chat. It was a relief to speak to a person, and a very good person at that.
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Posted 5 years ago
Brilliant customer service! Onecom is a much better customer service than Vodafone. Always professional, friendly, helpful and, most importantly, effective!
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Posted 5 years ago
Have a great new S20 5g phone. Sadly in WiFi areas such as home or when shops open. Other than that in towns parks and end anywhere you can think of its non responding brick. And when you get home it pings for half and with all the messages. Which this was explainedon purchase I was buyinga phone the works in just 2 places at present.
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Posted 5 years ago
Great service from Oliver ☺️
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Posted 5 years ago
Excellent customer service both times rbat i called
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Posted 5 years ago
Nothing is ever too much trouble always Happy & Helpful , its a pleasure doing Business with them :)
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Posted 5 years ago
Helpful and considerate
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Posted 5 years ago
Fantastic service, very helpful, thank you very much
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Posted 5 years ago
The gentleman I spoke to was very helpful and polite. He explained things to me so I had more of an idea how my data works. Thank you.
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Posted 5 years ago
Great help nice guy
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Posted 5 years ago
Prompt, efficient and friendly. Can't fault the service.
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Posted 5 years ago
Extremely helpful could not of asked for more.thankyou
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Posted 5 years ago
Extremely helpful person cannot thank him enough
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Posted 5 years ago
Molly was extremely professional and helpful.I would certainly rate her as a 10 out of 10.
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Posted 5 years ago
I contacted live chat, Molly sorted my problem out in no time, a genuine pleasure to talk to. First class service.
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Posted 5 years ago
Great and polite service received by the CSA and she (Molly) gave the answers to my questions.
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Posted 5 years ago
Continued good care and ensuring that everything works
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Posted 5 years ago
Very happy with my call earlier today. My problem was dealt with very quickly and efficiently. Thank you
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Posted 5 years ago
Onecom is rated 3.9 based on 391 reviews