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Onecom Reviews

3.9 Rating 391 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
New to Onecom and despite a couple of teething issues with porting etc Will in customer support has been superb and a real ambassador for Onecom with quick and helpful replies, thanks so far!
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Posted 6 years ago
Probably one of the best suppliers I have ever dealt with, its a real pleasure. Grace from customer service is a must go to person. The order was worth £11.00 yes £11.00 not £1m, she emailed to ay it had been dispatched followed up with a call. What a star
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Posted 6 years ago
Consistent, brilliant customer service, and I point the finger at Ellie Cass and Sophie Downer. They provide the best service from any of our suppliers at Axis Group from my experience. Keep it up!
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Posted 6 years ago
Excellent and quick support. Thanks for the good coorperation.
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Posted 6 years ago
Alex and team are always very helpful and very quick to action and respond to our requests. A great team to deal with.
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Posted 6 years ago
Alex is always quick to respond to any tickets logged and very helpful throughout the span of the request. Credit to the organisation, Keep it up!
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Posted 6 years ago
James is really helpful and knowledgeable and always gets the results I need in a efficient manner.
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Posted 6 years ago
Grace is excellent, always quick and efficient to resolve any issue.
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Posted 6 years ago
Very good customer support, Karl, Grace and the rest of the team are very prompt and helpful.
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Posted 6 years ago
I received excellent customer service from Claire at OneCom. She dealt with our request quickly and efficiently and was very helpful with any queries that I had. Thank you!
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Posted 6 years ago
Always receive an excellent customer service from Alex at Onecom. Very quick to respond to any queries or requests I make and nothing is ever too much trouble. Highly recommend.
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Posted 6 years ago
The OneCom team are always helpful and quick. Last week they helped us to avoid potential operating issues by updating our mobile phones. Thank you OneCom!
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Posted 6 years ago
I have been working at TVL for over a year now and each time i send an email to one com the response is AMAZING (thats not shouting but Appreciation ) :) thanks guys
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Posted 6 years ago
Always a pleasure to speak to Claire in customer services. Always quick to respond and very friendly.
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Posted 6 years ago
Very quick on response solved issue
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Posted 6 years ago
Brilliant response from Eloise at OneCom. Highly recommend.
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Posted 6 years ago
Really good service. Becks is always so helpful and very responsive to any questions or updates I need to let Onecom know about.
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Posted 6 years ago
Onecom are always very quick to respond to my requests, and very helpful when I have queries relating to services that are provided
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Posted 6 years ago
Brilliant and prompt response from Sophia at OneCom. Highly recommend
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Posted 6 years ago
David from Onecom looks after our Company Account and I can not fault his Customer Service, honesty and meticulousness. 99.9% of the time if there is an issue its because of Vodafone and not Onecom. David- Thankyou for always being a STAR :)
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Posted 6 years ago
Onecom is rated 3.9 based on 391 reviews