“"Georgia was great. She was very polite understood exactly what I needed and she delivered in the time she specified which is great.
Thank you Georgia for your help it was appreciated"”
“Avoid like the plague. I added two numbers to my account and months later when I rang to cancel they mysteriously couldn't find my account. Then they cancelled the wrong contracts, leaving one open. I distinctly remember saying to the rep "is that it, is that all I have to do?" and was told "yes". They never call me back, just keep insisting I owe them £60 and threatening to cut off my phone. Bunch of bullies.”
“Aaron, one of the onecom team has made me very happy. I had a real problem trying to download and receive Now TV which was a gift from onecom on my new Vodafone price plan. After 2 days of trying to sort it out, I spoke to Aaron and he fixed it all for me in five minutes. He was charming and helpful and I have nothing but praise for him.
Thank you Aaron, you made my day!
Linda”
“A wonderful young woman called Molly from Onecom has just helped me to understand a maze of texts which I received from Vodafone which I could not understand. She had such patience with me and made my day and sorted it all out for me.”
“Just received a bill for £732 for the full length of a contract even though onecon admit I never received the phone. They keep promising a call back within 24 hours which never happens. Please avoid these cowboys”
“I had a similar experience as Clive Durham in that I didn't realise that the rebate payments only lasted for a limited time on my one com contract. I only do a small amount of work now &I am semi retired due to an accident resulting in a hip replacement so I can no longer do what I used to, now on shorter work hours I am struggling to pay the amount, but one com said I would have been sent the information at the start &I should have spotted this in the small print. I was also told that I didn't have a cooling off period by the salesman on one of the earliest phone calls to me so felt trapped to swap to them from the company I was with.”
“5/12/18 I received a letter from onecom advising me that my plan with Vodafone ( satisfied customer for 30 years) was about to change. They spoke about”loyalty concessions “ so I changed my mobiles (3) to them. I am not a business.
I later found out that onecom ostensibly provides for business customers.
I was offered a discounted price to include a rebate.
I duly l agreed and signed up for 24 months as it happens.
After 13/14 months I checked my bank account to see that the rebate payments had stopped.
Apparently they were only for 12 months.
I now have to pay what amounts to double until the period runs out.
I suppose I should have read the small print which presumably I was sent but I would like to alert others who might be tempted by this. I don’t remember being made aware that the rebates were only for 12 months.
I have been the victim of sharp practice and extremely unhelpful onecom staff.
I cannot wait to get out and go back to Vodafone and get my bills down from £120 a month to something much more reasonable like most people.”
“we're a ftse250 company and we have used Onecom services for many years. Lisa who was our account manager, did a great job with our requests and has always been very helpful.”
