“This company took over my account from Vodafone without consent from me. They doubled my monthly payment, and continually lie about renewing your contract with them. Reading the reviews I can see that this is normal practice to them. I am going to contact Vodafone to see what they have to say. How can they be allowed to do this when you have been with them for years and then passed over to a bunch of people who tell you a load of lines”
“The company lied to me 4 yrs ago & told me they'd taken over ALL Vodafone contracts. They haven't....my other half is still with Vodafone. I'm paying far too much for this service & I can't afford it. I've asked to be put on pay as you go & should've had an email, so I can sign & leave in 30 days. Guess what? No email as yet. I'm contacting Ofcom if it's not with me tomorrow. Don't like being lied to. 😤”
“They reepping people off. Every month over charge and ever year they said your contact end next year. They renew it them self. I recommend everyone do not trust them they are big thef”
“Appalling service. I'm with Vodaphone who couldn't even inform me that they had transferred the management of my account to onecom.
I need to leave the contract they offered me and it is proving almost impossible. I was told I had to pay a fee to exit, and when I reminded them of the 14 day cooling off period, the operator lied and wrote down that she had told me of that I'm going to offcom.”
“Really wish I could give NO stars! We were customers of Truetelecom, but when our contract was coming to an end in December 2017, we were told that they were about to cease trading and couldn't continue to supply us - so we switched to TalkTalk. However, we kept getting invoices form Onecom and no matter how many times we phoned and wrote to explain and dispute the alleged debt, the invoices and reminders kept coming and then the threatening phone calls started.
Finally, yesterday, after a year of persistent threats and time wasting, we have received an ''invoice'' (nearing a totally incorrect postal address), which is actually a credit note for the alleged debt. The covering e-mail contains no apology or explanation and is totally inappropriate in that it refers to the attachment as if it is, indeed, a monthly invoice due for payment.
Terrible company - and the Trustpilot rating is just further indication that this is NOT an independent site and reviews are selectively vetted to give a biased assessment of the companies which support and finance Trustpilot.”
“they have stolen over £200 off me by changing my contract without informing me they are blaming Vodaphone but they are the same company despite what they say please steer well clear”
“They took over my contract and we no longer receive unlimited fibre broadband, their router can not take the number of devices we use. We have called almost everyday for 3 weeks to get this sorted. We have been told we’d get a new router (it’s never arrived) and they never return phone calls. The direct line number we were given to a Dave cox is useless as he avoids our calls. We want out of the contract that they can no longer provide yet they want to charge us a rediculus amount to leave them. But they are the ones that aren’t meeting there contract.”
“Worst experience ever
Stated like for like service but not
Very poor wi-fi
They now say we have to hardwire all items as they cannot guarantee wi-go strength even though bt never had a problem”
“Dont ever take a contract from onecome as you will never be able to leave , they have you stuck in a contract for 24 months , however they tell you when you are signing up you can change your plan in 12 months but what they dont tell you is after 12months you call up its another 24months , so im now on a sim only that is costing me 43 pounds a month for 12 months so i can get rid of them , STAY CLEAR ** dreadful company .”
“My vodafone mobile phone tariff was changed without my authorisation or request.
The rate increased from £37 to £58 per month. I don't use the internet, so just calls and texts using my old nokia and never have charges on top of my latest price plan. I have been attempting to get this resolved, but as Onecom will not backdate any change to when they originally changed my plan, I will not waste more of my time. I was advised to contact their complaints department, but as I have spoken to various departments and the answer (when I get through or they do actually make the promised call back) is always the same, it would be a further waste of time.
It's nice to know these people appreciate and respect a vodafone customer of 15+ years”
