Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.41

4.4 Rating 3,441 Reviews

85 %

of reviewers recommend Opendoor

Company Reviews

Info

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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community@opendoor.com

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hadn't not decided to sell/buy yet, because although interest rates are excellent, the homes in North Texas are still pricey. I found a home just north of me and I was able to book online to view the home. The realtor was excellent, no pressure, but the home wasn't quite what I was looking for. He explained to us how Open Door was able to sell the homes at a savings of about 1%. So with the no pressure sales and the discounted price, I decided to look for homes in my area because the discount could put the homes in my price range. I found a home not far from where we were, but it was a self guided tour. The app took a picture of the front and back of my license and then it errored out. I figured the error must have been because we were in a carwash when I was trying to access it. We pulled out and I got the same error. I gave up and decided to try the next day. Today I received the same error. I called the number provided by the app and I made contact with the rudest customer service agent. She cut me off and said, to "protect the homes OpenDoor is no longer doing self tours you need an agent to tour the house". I explained to her that I don't have an agent. I asked if she could assign one to show me the house. She kept repeating the same statement. I thought maybe she was foreign and just reading a script. I asked her if she understood what I was saying and she said "yes, you want me to get you an agent to tour the house. We don't do that. You need to get your own." I told her that was interesting because I just toured a house the previous day with an agent. She continued to repeat that I need to get my own agent. I went back to the site, it doesn't say anywhere on the site that OpenDoor is no longer doing self tours. It also says if we don't have an agent OpenDoor will assist us with getting one. This experience has me leery of doing business with OpenDoor. If your customer service agents can't be kind when we call in, then maybe you need to update your site to remove the information about self touring and list an agent with every house.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and after reviewing your account have corrected this issue so you are now able to view any of our homes. We will utilize your feedback to further evaluate and develop to ensure that this doesn't continue to happen in the future.

Posted 5 years ago

“It has been the most painful experience to buy a house from open door. They lack professionalism and integrity. Being under contract it was agreed that open door will fix the water heater because it was leaking. A professional plumber hired for inspection stated leak was coming from the wall and it need it to be open to see the actual damage. Open door ignored it and according to them they will take care of it and fix it. Open door provided a "receipt" that stated the leak was fixed" and refused to provide a detailed itemized bill showing what was done. When my plumber went a second time to inspect, it was clear that no work was done to the heater and the leak was actually worse. the water had puddled in the garage. Pictures, Videos were sent to Chris Manning (rep of open door) and it was stated that it will be replaced over the weekend. I am now 2 days away from closing and nothing has been fixed. Communication has been awful and it has taken Chris manning quite a long time to take care of business. I have had to extend various times the deadlines every step of the way. Chris manning will take an avg of 2-4 days to respond making the buying process extremely hard and lengthily.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us, We have looked into your concerns and can assure you that our Opendoor representative has been in contact with your agent. Because you are currently represented we do have to advise to counsel your representation but have communicated your concerns internally and will follow up with your agent.

Posted 5 years ago

“From the first message to the last one, everyone at OpenDoor was friendly and went out of their way to make this as smooth as possible. I could not have imagined it going any better! We were hesitant about choosing this method to sell our home but am so thankful that we did! The price was fair and communication was quick and easy. Thank you for taking so much of the stress away.”

Helpful Report

Posted 5 years ago

Hi Melissa! We appreciate the review. Thanks for sharing, and wishing you all the best in this new chapter!

Posted 5 years ago

“I have been watching the market for quite some time now and have been closely looking at many properties OpenDoor has listed in my area. I've watched many OpenDoor homes sit on the market for months at time compared to the competition that sells in 1 day with multiple offers over list price. I believe it is very telling that no OpenDoor properties sell that quickly. I recently terminated a contract on an OpenDoor property after having a home inspection. Although this home had many deficiencies that would require a significant amount of capital to correct, I was still willing to work through the negations on the home as I felt I was being reasonable with my request. Of the 55 pages of deficiencies my main concern was home had a 2 active water leaks that have been allowed to leak for so long it has rotted a floor and joist underneath in 2 separate areas of the home. The HVAC unit was also inoperable and will also require repair. After submitting a reasonable request for these repairs, I was countered with a credit of .024% off the price of the home. At that point there was no need for me to continue negations, so I terminated my offer. I do hope you disclose the conditions in my report to the next buyer on the property so they will know the exact condition of the home when making their offer. I have found many people who had very similar experiences as I have with OpenDoor and many of us have learned our lesson and automatically will pass by any property owned by OpenDoor in our continued home search.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 5 years ago

“Absolutely amazing way to sell my home, its was completed less then 10 days. Fair price and well coordinated and well informed of the process.”

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(San_antonio) - Posted 5 years ago

Glad to hear you had a positive experience with us Vasu. We appreciate your feedback!

Posted 5 years ago

“I strongly recommend to choose Opendoor as your realtor for your home buy opportunities”

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Posted 5 years ago

Happy to hear this and even happier you took the time to tell us! Thanks for spreading the word!

Posted 5 years ago

“Honest, fair, transparent, responsive and stress-free - we can unreservedly recommend selling to Opendoor.”

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(Tucson) - Posted 5 years ago

So glad to hear this Bernard. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 5 years ago

“I would use Opendoor again! They were excellent.”

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(Raleigh) - Posted 5 years ago

Rose, Thanks for the positive feedback and we appreciate you spreading the word about Opendoor! 💙

Posted 5 years ago

“I had one woman showing my house stayed on her cell phone. I’m not happy with y’all at all do not least your house with these people. Or you’ll never sell.”

Helpful Report

Posted 5 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 5 years ago

“Tim our open door representative made it a hassle free experience. We didn’t have to show our home especially during COVID. They made us a priority and made us a great offer. We got to stay in our home while we built our new home. The follow up was great. Every time I had a question I would get a response within the day no later than 24 hours. Overall a wonderful experience”

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(Phoenix) - Posted 5 years ago

Thanks for the love Jocelyn! We will be sure to share your kind words with the team.

Posted 5 years ago

“Wish I called them sooner! Was a bit hesitant since reviews seem pretty mixed but we had a fantastic experience selling our home after we had to quickly move cross country. The offer was higher than we expected, though there were repair fees but then even with those fees, the commission and closing costs, we still liked the final dollar amount and being able to close within 2 weeks really helped seal the offer. The two weeks flew by and providing the necessary paperwork for closing was fairly simple and straightforward. We were able to upload everything online, get a handful of signatures notarized and overnight those with a prepaid label. Easy and convenient.”

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(Charlotte) - Posted 5 years ago

Hi John, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Posted 5 years ago

“I made contact. They inspected the house (I was not present) and their offer was above what I think was retail. The offer and the expenses were clear, and title company was very good and and communication was good.”

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(Jacksonville) - Posted 5 years ago

We love hearing stories like these! Thanks for taking the time to share, Joel.

Posted 5 years ago

“Tim and Carissa were outstanding. Process was a breeze. Except OS Title was horrible and the additional fees were excessive considering your already selling at a discount.”

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(Las_vegas) - Posted 5 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 5 years ago

“Terrible experience. They left my Dad waiting outside the apt for 45 mins. Came and went and never let him know, despite having set up the appointment to meet him. After all that, didn’t make an offer with no clear reason why. Waste of time and effort.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 5 years ago

“Very frustrating and waste of time. They gave us a high range then after gave a low ball offer of $12k under the low range. This was before they estimated $3,000 in repairs. Agent wasn't even sure why, then got back to me and said their comps changed! This was all within one weeks time! I would not give them even one star!”

Helpful Report

Posted 5 years ago

We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 5 years ago

“I’ve used open door for a long time. Then I decided to go with a realtor. Coming back to open door was an amazing experience”

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Posted 5 years ago

So glad to hear this. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Posted 5 years ago

“If you are looking to buy or sell your home, Opendoor was great! Easy to work with great customer service and quick close. Also great negotiation skills.”

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Posted 5 years ago

Wonderful to hear that it worked for you! Thanks for sharing your experience.

Posted 5 years ago

“Open door has great people great philosophy, on how they do business. They take care of you every step of the way .”

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Posted 5 years ago

We’re always happy to hear about the positive experiences our customers have with us. Thank you for sharing Trisha & Steve!

Posted 5 years ago

“I previously complained that Opendoor required that I work with a real estate agent, and was told that self tours were once again allowed. But when I tried to schedule one, I was told that no, I had to have an agent. They are dishonest.”

Helpful Report

Posted 5 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 5 years ago

“Jonathan was a dream! He was very professional, trust worthy and endearing. He stayed in contact and kept me in the loop til the end. I highly recommend Open Door...Jonathan sold my house on the third day, over asking price...you rock Jonathan! God bless!”

Helpful Report

Posted 5 years ago

We’re always happy to hear about the positive experiences our customers have with us. Thank you for sharing Patti!

Posted 5 years ago

Opendoor is rated 4.4 based on 3,441 reviews