Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,972 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,972 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had booked to go to Los Angeles via British airways, but due to a death abroad I had to cancel my flight. These liars refused to refund my money, even though British Airways said I was eligible for a refund. Opodo are liars and scammers of the highest order. Absolutely don’t give them your money. Worst company ever. I hope they get shut down!”

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Posted 4 years ago

“I ordered 3 tickets. Got to the airport and only had 1 available for my 9 year old son. Marked as a no show. No help from Opodo or Ethiopia airlines. Cant get hold of anybody apart from texting. Insurances mean nothing. Scam with no protection for customers. Useless. The rest of the reviews a 💯 accurate. I should have checked. Not happy as you can see. Sean”

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Posted 4 years ago

“check in on app didn't work”

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Posted 4 years ago

“OPODO SUCKS!!!!!!!!!!!!! Do not use this company they are so bad on so many levels. liars and really bad communication”

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Posted 4 years ago

“Opodo is a company which steals your money. I booked a ticket through them and gave me the booking reference with confirmation on the ticket. The next day I called the travel agency for the flight, they informed me that the ticket is cancelled. I didn't cancel the ticket at all. On Opodo website, it shows that the booking is confirmed, but on the original website of the flight, it shows there is no booking as it is cancelled.”

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Posted 4 years ago

“2020 I booked a 1st class flight from Paris to São Paulo which was cacelled by the airline. The airline refunded to Opodo. But Opodo does not refund to me. :-(”

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Posted 4 years ago

“The Turkish airlines canceled all flights to Ukraine and granted full ticket refund to all passengers but Opodo ignores my right to get a refund. This company makes money on people suffering from war!!!”

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Posted 4 years ago

“Terrible service. Not only the website is a mess, but they automatically sign up for subscriptions and take 59 euros from your account, and then never answer when being asked for refunds or communication. Also there is no way to cancel stuff on your own, you always have to CALL. and they never answer. Terrible way to do business in 2022.. They also offer discount codes that never work lol. the whole thing is just a scam. don't book via them, its honestly terrible”

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Posted 4 years ago

“Absolutely awful, we cancelled our opodo prime and not only did we still get charged. They changed us twice, when we explain on the phone that they don't want talk once you tell them the situation. Trying to steal as much as they can.”

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Posted 4 years ago

“Unproffesional, also lyers”

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Posted 4 years ago

“Worst experience ever! Save yourself stress do not book with these clowns who nearly missed my flight. They state they will automatically check you in through their app as could not get online, the check-in form was glitchy. When I got to the airport my return flight was checked in but going was not. The airport staff told me Opodo are the worst they do it all the time. Had to pay £68.00 to check as Opodo clowns did not do it through their terrible app. Opodo booking reference: 9248359333”

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Posted 4 years ago

“Didn't realised I signed up for a subscription! Now they've taken 59.99 from my account!! I have emailed them and asked to cancel this subscription that I didn't even realise I'd signed up for! Rip off. Do.not.use”

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Posted 4 years ago

“I have now sought to use flight credit with Etihad via Opodo in excess of 20 times. Each time I have been told to wait for 72 hours whilst the booking request is “escalated”. I have never once heard back from anyone which means I have to call again. This is incredibly frustrating. Each time I speak to someone different, they say exactly the same thing and I am yet to speak to anyone who communicates with any honesty. I am never put through to the complaints department when I request to complain. I will NEVER use this organisation again and implore others to avoid at all costs.”

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Posted 4 years ago

“Don't use Opodo. They are liars and robbers. They refuse to reimburse me for a ticket for a flight that was canceled by the airline company. The airline company has reimbursed me. At first, Opodo said it would reimburse me. But nothing happened. For more than 2 years, I spent hours on the phone with their customer service. Each time they gave me a different excuse for why they had not yet reimbursed me. Each time they said that they will fix it and call me the next day. I never receive a callback. I have called them, emailed them, contacted them through social media, and even contacted their CEO directly. Each time, the same story. Now they tell me they can reimburse me because it has been too long. They are not trustworthy!”

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Posted 4 years ago

“horrible services in refunding and answering emails and phone calls.”

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Posted 4 years ago

“Péssimo Serviço e atendimento! Além de não se responsabilizarem pelo reembolso dos tickets! Só enrolam o cliente! Não recomendo!”

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Posted 4 years ago

“This "travel agency" is a scam This "travel agency" is a scam. Paying for a plane ticket doesn't mean it is in your pocket. A mild reminder for all travellers: no boarding pass - no boarding at all. And it is exactly what these systematic scammers fail to generate. And it is impossible to reach them, they answer no calls neither emails. It means two things: Until the last minute you don't know if you are really registered for a flight, so have a good night before your trip. Also, if you are lucky and the scammers accidentally booked your seat, a carrier will charge you for a boarding pass, which means you will pay for it probably more than a goddamned ticket. Someone should take action to smoke them all out at last.”

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Posted 4 years ago

“This company is terrible. They take your money and not book your flights, then refuse to refund too it and offer you a cheap voucher. I can not believe they are allowed to operate. Customer service is non existent”

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Posted 4 years ago

“Terrible service. I tried to change a flight and received a one line confirmation email saying it would forward tickets which I never got. The app and website never updated with the new date, so we had no idea which flight was correct. In fact on the original booking date we were being notified of the flight gate and time etc, even though we had flown the day before! No reply to email, tried about 10 telephone numbers and couldn't speak to a human. The live chat is just automated responses, so absolutely useless. After a number of sleepless nights we finally found an airline booking ref and put this in the actual airline website rather than Opodo and sorted it through the airline. If you want to speak to a human and have a stress free booking DO NOT use Opodo. Absolutely disgusted with this company.”

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Posted 4 years ago

“Terrible service. NEVER buy from them. They scam you. They were supposed to get back to me four times and never did about a refund”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,972 reviews