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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I love Ororo, but the wires that seem to connect to the power button, are obvious and run right over my left breast, which only makes it look like I have a crazy left nipple.
Helpful Report
Posted 1 year ago
Hi Miranda, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
The battery life is bad. Took these to Vail and within 2 hours, the batteries were dead and without the heaters, the mittens are not warm. If you are looking for long lasting heated mittens for outdoor activities, I would recommend paying more.
Helpful Report
Posted 1 year ago
Hi Sydney, thank you for your review. One of our customer service specialists will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Love the vest and gloves. Wish the batteries would last longer. Nice to have an extra set
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Posted 1 year ago
Have purchased several outerwear pieces since picking up a vest at the Ski Show in Boston. My family has also purchased many pieces. We are all very pleased with the products. My most recent buy, the ski jacket is fantastic. Did not have to use the heat festure all day skiing but loved it when riding the lift in the cold and windy weather.
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Posted 1 year ago
Third vest bought for family and they are the best. Stupidly clicked on wrong size on last purchase and the return and replace policy was seamless. Thanks
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Posted 1 year ago
The vest fits well…easy to charge…and the charge lasts over 3 hours
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Posted 1 year ago
Bought as a gift for my wife. She absolutely loves it wears it every chance she gets!
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Posted 1 year ago
This coat was given, as a gift to my wife, For Christmas. She loves the warmth it provides and especially likes the area around he neck that stays comfortably warm. Thank you Ororo!
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Posted 1 year ago
Good leather. Very narrow in the wrist especially with the battery
Helpful Report
Posted 1 year ago
Still waiting for the second part of my order. The vest arrived promptly and is very good. The battery storage bag is late and there is no update on its arrival. Was charged for it right away on 2/3 but as of 2/13 no idea where it is. The last update was 2/8.
Helpful Report
Posted 1 year ago
Hi there, thank you for your review. We are sorry if you didn't receive your package. Please feel free to contact our support team at support@ororowear.com so that we can assist you further. We will try our best to help you resolve this situation.
Posted 1 year ago
Awesome product I have a vest and a jacket they’re both terrific.
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Posted 1 year ago
I LOVE my jacket! It keeps me toasty warm! I will order another one! My only wish is that the website was more user friendly. I want to order another battery, difficult for me to find!
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Posted 1 year ago
I love it!!
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Posted 1 year ago
You sent me a link to do a review and I still haven’t received the product. It’s been 2 weeks since I ordered. Allegedly arriving tomorrow finally
Helpful Report
Posted 1 year ago
Hi Craig, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
We had great customer service in exchanging the gloves but unfortunately they still do not work so we will be asking for a refund.
Helpful Report
Posted 1 year ago
Hi Lauren, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Customer service is amazing.. They are willing to work with you..
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Posted 1 year ago
They are both very nice but my husband is a small man and the medium size is not cut very generously. It barely snaps but he loves it anyway.
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Posted 1 year ago
Battery was not charging but through support of customer service and several trouble shooting option, it now charges perfectly!
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Posted 1 year ago
Hi Jennifer, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Gave to to my daughter at college as her roommates don't believe in turning up the heat in their apartment. She was using a heated blanket but it was a pain to carry up to her room at bedtime and back downstairs to use during the day. She absolutely LOVES this jacket and wears it all the time. Now she's toasty warm and can move freely from apartment to classes staying warm. And leaving the blanket on her bed means she's not climbing into a cold bed every night. I had gotten one of the quilted orono jackets for my mom as she's always cold and she wears it constantly. This fleece one for my daughter is a little thinner material, which works better for her. Very happy with both purchases!
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Posted 1 year ago
Already wrote a review of my experience with ORORO.
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Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews