Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
customer service very responsive and helpful
Helpful Report
Posted 1 year ago
I wore my new Anchorage gloves for the first time today while skiing. They did not keep my hand from getting cold.
Helpful Report
Posted 1 year ago
Hi Mark, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Bought a vest for my husband and I for Christmas after a few friends recommended them. Love them so much and ended up getting my mother in law one who loves it as well!
Helpful Report
Posted 1 year ago
I received my heated vest as a Christmas gift, and although I liked the vest very much, the battery wouldn't charge. I called customer service and they promptly took care of the problem. Now that I have a battery that works, I absolutely love it! Ororo's customer service is excellent. I wouldn't hesitate to buy from them in the future.
Helpful Report
Posted 1 year ago
I am happy with the purchase of the heated jacket that I purchased recently. Thank you
Helpful Report
Posted 1 year ago
Nice color, makes my wife happy!
Helpful Report
Posted 1 year ago
Recently got the leather heated mittens. I don't have good circulation in my hands so they get cold very easily. These mittens keep my hands comfortable on very cold days. I wish the highest setting produced more heat to get me into the warm stage, rather than the comfortable stage. However overall, great quality and consistency.
Helpful Report
Posted 1 year ago
I bought these mittens because they’re heated, but as of now I have not had to even turn the heat on because there is warm as the best mittens on the market. They also have adjustable heating that keeps my hands just right not overheating it on the one occasion that I had to use them. They are soft, goat skin, and very nice looking. I have no complaints at all.
Helpful Report
Posted 1 year ago
This hand warmer works great! It's easy to get my hands in and out of and the inside of it is very plush. I've only had to use it for 1 hour at a time so after using it twice for 1 hour each the battery only went down by one dot. I would definitely recommend it to anyone who needs to be able to keep their hands warm but can't wear gloves. I work inside of and unheated terminal and the job i do can't really be done with gloves on.
Helpful Report
Posted 1 year ago
The initial attempt to solve my problem was too technical and complicated for me to execute. The second contact was helpful in setting up my purchasing the correct battery with a discount. Very professional and patient.
Helpful Report
Posted 1 year ago
good customer service vest runs big but keeps me warm
Helpful Report
Posted 1 year ago
Hi Pamela, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
Had no trouble at all Botton on Coat was not working send me a new coat thank you very much for the great service
ororowear.com 5 star review on 10th February 2025
Helpful Report
Posted 1 year ago
The jacket is so well made. I worried about size and I measured and ordered the size that I fit in the chart. The size was perfect. The jacket is warm in its self and have had the heat on only briefly Perfect for what I wanted. Thanks for a wonferful Product
Helpful Report
Posted 1 year ago
Works great especially working outside in 0° weather.
Helpful Report
Posted 1 year ago
Can't get front heated panels to heat
Helpful Report
Posted 1 year ago
Hi Shawn, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
Posted 1 year ago
I works great!
Helpful Report
Posted 1 year ago
I had to call custumer service to get a question answered that was not eaily found on the website.
Helpful Report
Posted 1 year ago
I wear this vest everyday! Life changing! And the customer service, should you have any issues, is excellent. Aven was especially helpful. Excellent product!
Helpful Report
Posted 1 year ago
Heated gloves work as described. When deciding on size, if the measurements indicate size Med but fingers are not thin, I would recommend going up a size to L. Fingers are tight on man’s hand.
Helpful Report
Posted 1 year ago
Only one use to date, but so far so good.
Helpful Report
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews