ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,878 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,878 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the products I ordered. They were to be delivered by DHL, and for no apparent reason, DHL won’t deliver my order. I shall be filing a dispute of charges with my credit card company.”

Helpful Report

Posted 1 year ago

Hi Pamela, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Can’t return very unsatisfied. Customer service sent out a new one. I don’t want a new one I want a refund. Not worth the money.”

Helpful Report

Posted 1 year ago

Hi Michelle, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.

Posted 1 year ago

“The battery pack is not charging… and I wasn’t able to use it when I needed it the most. Very disappointing. Look for other brands … not reliable at all”

Helpful Report

Posted 1 year ago

Hi Maricar, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. We will try our best to help you resolve this situation.

Posted 1 year ago

“Quality products and good customer service!”

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Posted 1 year ago

“The Ororo vest just purchased has been working great. I am from MN & have been using on walks & outdoor activities in subzero below conditions. I am anxious to wear my new Ororo vest fir more outdoor activities. I also want to say your customer service support was awesome and thank Vinnie for his communication & friendly & professional help during my recent exchange for a larger vest. I recieved a vest for a gift & wasn't right size. Contacted Ororo customer service & Vinnie sent me a return label to ship vest back for larger size. All went smoothly & no cost for exchange and great communication along the way! Thanks all Kent”

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Posted 1 year ago

“It’s a genius way to keep warm. And the customer service is super! I had a problem with my item and they did not stop until they replaced it. They are always very good at giving updates and I really really appreciate it.”

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Posted 1 year ago

“I love my heated nylon vest! It's lightweight and can be dressed up or down. The battery life is good, and I'm glad I ordered two batteries so that one is always fully charged and ready to go. I thought maybe my arms would get cold, but the vest is so warm that it keeps ALL of me warm. Don't forget to order a battery charger--it's not included with the battery.”

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Posted 1 year ago

“Love it ordered the wrong size and customer service was great t work with.”

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Posted 1 year ago

“Warm and cozy!”

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Posted 1 year ago

“Purchased the heated vest for my husband which works as a winter coat in Florida. Battery stays charged for about 3 hours. He loves it and heat helps his stiffness due to Parkinson’s.”

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Posted 1 year ago

“Yolanda was extremely helpful and curteous while helping with my exchange in size, I love my vest-thank you!”

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Posted 1 year ago

“The battery life is not sufficient”

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Posted 1 year ago

Hi Peter, thank you for your review. One of our customer service specialists will get in tough with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“The heated arms are lackluster at best. The Heated back and neck work well but the Heated pockets are a god send. Would recommend less heating elements in the back and redirecting tot he arms or in the case of other jackets to the chest. Over all (as Doug Marciada would say) your jacket is warm”

Helpful Report

Posted 1 year ago

Hi Ben, thank you for your review. We have forwarded your feed back to our product team for further improvements. Please feel free contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“works as described. Shipping was quick”

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Posted 1 year ago

“Need better instructions for button operation. I found them to be confusing, not clear.”

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Posted 1 year ago

“The best is perfect for my elderly mom who loves a little extra warmth in the winter.”

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Posted 1 year ago

“I have bought three different kinds of vests a coat and a fleece. The only complaint I ever have is that the battery is so expensive.”

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Posted 1 year ago

“Love it!!! Fast shipping ! Just what I needed and wanted! Will order again . Thank you!”

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Posted 1 year ago

“Wonderful products, both my husband and I have the heated vests! We wore them to the last Buffalo BIlls game and they were a huge part of keeping us toasty warm! He does work from home and spends time at his desk, the vest - set on low - helps him stay comfortable during these coldest days. I highly recommend!”

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Posted 1 year ago

“Ordered a medium heated vest and I received a large heated jacket. Not happy that I have to go through the return process and figure out how to fix the issue.”

Helpful Report

Posted 1 year ago

Hi Isabel, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that you have submitted a return request and we will try our best to help you resolve this situation. Please feel free to contact us at support@ororowear.com if you need any other assistance. We are always here to help :)

Posted 1 year ago

ororowear.com is rated 4.2 based on 2,878 reviews