ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,882 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought three different kinds of vests a coat and a fleece. The only complaint I ever have is that the battery is so expensive.”

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Posted 1 year ago

“Love it!!! Fast shipping ! Just what I needed and wanted! Will order again . Thank you!”

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Posted 1 year ago

“Wonderful products, both my husband and I have the heated vests! We wore them to the last Buffalo BIlls game and they were a huge part of keeping us toasty warm! He does work from home and spends time at his desk, the vest - set on low - helps him stay comfortable during these coldest days. I highly recommend!”

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Posted 1 year ago

“Ordered a medium heated vest and I received a large heated jacket. Not happy that I have to go through the return process and figure out how to fix the issue.”

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Posted 1 year ago

Hi Isabel, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that you have submitted a return request and we will try our best to help you resolve this situation. Please feel free to contact us at support@ororowear.com if you need any other assistance. We are always here to help :)

Posted 1 year ago

“I had a small problem with my order being received in is entirety. The issue was dealt with quickly and efficiently.”

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Posted 1 year ago

“I ordered extra large gloves and the gloves I got are very tight. I believe they are like a large. I am not going to return them because they’re close enough, but I expected them to be a lot looser given that they are extra large as per your sizing chart.”

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Posted 1 year ago

Hi Jeff, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“Excellent customer service!”

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Posted 1 year ago

“Can’t live without my vest. Love this product”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“return process is ridiculous. they need to review the return before sending you a return label. I do not see why they cannot process it without the emails asking why and if i am sure i want to return. :(”

Helpful Report

Posted 1 year ago

Hi Norma, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with the return process. Please don't worry, we will try our best to help you resolve this situation. Please feel free to let us know if you need any other assistance.

Posted 1 year ago

“Literally the easiest warranty claim I've ever been though. Worked with me to get the jacket replaced quickly. Will recommend and purchase from again and again.”

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Posted 1 year ago

“I had problems with the fit and customer service was very good. Thanks!”

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Posted 1 year ago

“My wife bought me a heated vest last year for Christmas (2023) and I love it! So I bought this grey vest for her and we went skiing this weekend and it did not work. The jacket occasionally would flash red for a second (pre heating) but that was it. We could not turn it on or off, no power, the battery was fully charged and the connector was 100% in. I know we got a faulty vest. How do I return this one and get a new one? They are not cheap & we were very disappointed. Needless to say she froze bc it was 6 degrees skiing.”

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Posted 1 year ago

Hi David, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this.

Posted 1 year ago

“Love the products and l9ve your customer service. I had to do the exchange that is already past 30 days but because I bought it very early and by the time the gift was opened, it's already pass the timeliness. But the customer service was really helpful and help me with the exchanged and Ororo delivered the right size to replace it so quickly. Thank you.”

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Posted 1 year ago

“Just be aware that when you order heated appearl from this company paying full price doesn't get you a complete and useful product. They leave it on you to find a way to charge your products after you purchase from them. Just bad business, I'll be returning mine for that very reason. Incomplete product.”

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Posted 1 year ago

“Ordered on December 27th with a shipping range of 2-7 days, was expected to get here January sixth and now it’s pushed back to January ninth and it is 11° outside. Really disappointing, hoping the jacket is actually worth the wait”

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Posted 1 year ago

“My grandson loved his so much — I ordered one for another grandson!”

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Posted 1 year ago

“Zipper failed in just days”

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Posted 1 year ago

“We purchased a coat for my elderly mother. I'm not sure what happened, but the charger was lost. I contacted customer service to purchase another charger. There was no response so I went looking and I thought I found the correct charger on the Orono website and ordered it. It was delivered promptly, but it was the wrong charger. It had a usb-c connection that you couldn't see on the photo. The coat I bought was not the same. I promply contacted Ororo to return, but had absolutely no response except to show me how to connect the charger to the coat. Obviously it wouldn't work because it was the wrong charger, but I felt like they were talking down to me and never sent authorization for the return. I have searched online now and have received a charger to use for much less money and they have not sent authorization for my return. I was considering another purchase, but not any more.”

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Posted 1 year ago

Hi, there. Thank you for your review. We understand how frustrating this situation must be, and we want to assure you that we will resolve it as quickly as possible. Thank you for your patience and understanding.

Posted 1 year ago

“Very disappointed with Ororo customer service. We received heated socks for my wife size small which were way too big. They’re actually big for me and I wear a size 10 shoe. You can’t talk to a person when you call Ororo , only email correspondence. Turns out they have a no return policy. They waived that this time if I pay the shipping. Very poor for an inferior product. Tom W.”

Helpful Report

Posted 1 year ago

Hi, Tom. Thank you for your review. We understand that your experience with our heated socks didn’t meet your expectations. We see you’ve already been in touch with our support team, and we’re working to resolve this for you. Thanks for your patience, and we’ll make sure everything is taken care of.

Posted 1 year ago

ororowear.com is rated 4.2 based on 2,882 reviews