ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,893 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Ororo vest for myself and my chronically cold husband. We layer up in the Wisconsin winter and my vest will be a welcome addition to my arsenal for the morning dog walk, afternoon dog walk and evening dog walk, you get it when out in nature for Fraser's necessary constitutional and mine. I am hoping that the my husband will enjoy his vest during curling and his year round bicycling obsession. Thanks Ororo!”

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Posted 1 year ago

“received "Your ORORO purchase is on its way" on November 20th, today is the 30th still waiting.”

Helpful Report

Posted 1 year ago

Hi, Nils. Thank you for your review. According to the tracking information, the last package was marked as delivered on November 30th. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“My experience went very well. your website was easy to navigate and the items are loved by those who received them. Thank you for providing this positive experience.”

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Posted 1 year ago

“Vanguard Unisex Ultralight Adjustable Heated Liner Vest came without a battery and charger. Please let me know what can be done to correct this error. Cindy Burdell 441 Fairview Ave Hornell NY 14843 607-324-3359”

Helpful Report

Posted 1 year ago

Hi, Cindy. Thank you for your review. Our support team will be in touch with you as soon as possible to resolve this.

Posted 1 year ago

“Customer service is useless. Would not buy from here nor recommend to anyone.”

Helpful Report

Posted 1 year ago

Hi there. Thank you for your review. We understand that your experience did not meet your expectations, and we genuinely appreciate you bringing this to our attention. When you have a moment, please feel free to reach out to us at support@ororowear.com. We are committed to providing you with a satisfactory solution.

Posted 1 year ago

“The fleece woman’s vests are nice. Only problem is that they no longer come with chargers. I’ve bought several items in the past and they all had chargers. These are gifts and now I’ve got to find chargers.”

Helpful Report

Posted 1 year ago

Hi, Kim. Thank you for your review. We understand your concern regarding the chargers, and we will forward your feedback to our team for consideration. If you need any assistance, please don’t hesitate to reach out to us at support@ororowear.com. We’re happy to help.

Posted 1 year ago

“I purchased these as gifts so not able to review.”

Helpful Report

Posted 1 year ago

“Ordered two heated vests. Needed to return the one I bought for my wife due to size/fit. Purchased a replacement of a different size which fit perfectly. The vests work perfectly and are extremely comfortable in our Michigan November weather. We especially like the neck warming feature. The quality of each vest is exceptional as well as our experience with customer service”

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Posted 1 year ago

“Great vest going to buy two more for friends”

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Posted 1 year ago

“Love my open box vest, júst like new, works great for me. Super fast shipping also.”

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Posted 1 year ago

“Purchased one for myself last year and love it so much that I ordered one for my son this year for Christmas; can't wait to see if he likes his!! Great product!”

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Posted 1 year ago

“Order my gifts on line and the packages were delivered when they said they be on time Thanks for all the support”

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Posted 1 year ago

“my order $630615 Dual Battery Charger and wires look to have been in a moldy srltorage environment, strange green dust on it, not in a box. Wires are stiff and spotty essence dies not seem to wipe off... Aside from that the socks look new and other charger along with batteries seem to be good, so far (items have just arrived today.”

Helpful Report

Posted 1 year ago

Hi there. Thank you for your review. Our support team will reach out to you as soon as possible to assist you resolve this.

Posted 1 year ago

“Good morning I called to get help to order a new battery and charger and a extra battery and I was directed to do so on line. Very disappointed!! I was hoping to keep it simple and get it done but no that wasn't the case. Very disappointed and will look at other Vendors for further purchases.”

Helpful Report

Posted 1 year ago

Hi, James. Thank you for your review. Sorry for the unhappy shopping experience. We will forward your opinion to our team. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“I recently purchased your heated jacket, All works as it should EXCEPT that I'm not able to detect any heating at the right front chest zone. Heating on left side of chest and on back is evident but no heat at right chest position. What could be cause? How do you suggest that I might fix this without returning this garment? Bryan Geyer geyer.bryan@gmail.com”

Helpful Report

Posted 1 year ago

Hi Bryan. Thank you for your review. We see our customer support team is already assisting you, and we’ll make sure to help resolve this. Let us know if there's anything else.

Posted 1 year ago

“I bought heated mits for snowblowing because gloves ALWAYS left my finger tips freezing. I've not used my new mits yet (I'm in MI) but I have every confidence after charging them that I will be completed pleased with warm finger tips this winter.”

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Posted 1 year ago

“Good but I need it tomorrow. 😌”

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Posted 1 year ago

“First off, this is not a review of their products. Like almost all sites these days, they ask for a review right away before you even have a decent chance to use the product. What gives? Are most vendors afraid their product is of poor quality and will get a bad review? In this case, I have not even received my Ororo gear. Another per peave; why do vendors offer firat time buyers discounts, like Ororo offering 15%, when they will not honor it! Yes the first order may be on discounted items, but that is what brings most first time buyer in, to give the product a try! Ororo, and all other vendors, STOP; calling these a first time buyer discount is only creating public frustration, and at least for me, makes me wonder if I would ever buy from the company again. Sure I am not the only one that feels that way! Sorry to Ororo for having to endure a review which seems to be industry wide. But this last comment is specific to Ororo's site. Your product descriptions are incomplete! Every item should have a complete list of features and materials. I could not do a real comparison of the different models to make an educated decision on which best fits my needs, and which I would want to give a try. So, then call customer service which is courteous, hence the 2 stars not 1 star, but you cannot reach them when calling, must wait for a callback, and then, they have no more information than what you can get from the website, hence no real help.”

Helpful Report

Posted 1 year ago

Hi, Richard. Thank you for your review. Sorry for the unhappy shopping experience. We will forward your opinion to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“I ordered a heated purple vest for my girlfriend and she is over the moon excited. She is very much so a ‘warm blooded’ creature and enjoyed her vest at home, in the yard, and especially in the colder aisles at the grocery store. The order and delivery process was seamless and the balue was good. Thank you.”

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Posted 1 year ago

“Useful for my work and leisure activities”

Helpful Report

Posted 1 year ago

ororowear.com is rated 4.2 based on 2,893 reviews