ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,209 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best cold weather apparel. Battery life is great. Everything is well made and holds up. I have the winter coat as well as jackets. Love them both.”

Helpful Report

Posted 10 months ago

“Lavinia, Ororo Wear representative, assisted me once I got around the AI response which was a problem. Lavinia walked me through the warranty process and helped me resolve the issue sending me a new battery for my coat. She was a pleasure to work with and would recommend this company.”

Helpful Report

Posted 10 months ago

“Warm and comfy clothes. I like them very much.”

Helpful Report

Posted 10 months ago

“I have two Ororo vests and love them, the quality is great and they have stood up to Daily wear as a horse trainer in a barn 12 plus hours a day six days a week for the last two years.”

Helpful Report

Posted 10 months ago

“Ororo is the absolute best heater apparel you will find on the market. I have owned 2 jackets and 3 vests. The quality is hands down the best out there. You will not be disappointed.”

Helpful Report

Posted 10 months ago

“Never received merchandise.”

Helpful Report

Posted 10 months ago

Hi Sandra, we’re very sorry for the delay and understand how disappointing it must be not to have received your battery. We’ve checked on your order status, and the battery charger has been delivered on Tuesday, 18 November 2025. Our customer service team will also reach out shortly to follow up and make sure the problem is resolved. Thank you for your patience and understanding.

Posted 10 months ago

“Love my heated vests and don't think I'd survive New England winters without them! I have recommended them to many friends and colleagues!”

Helpful Report

Posted 10 months ago

“The jacket works well with a previous battery i had from a different ororo hoodie, im so excited about that!”

Helpful Report

Posted 10 months ago

“Love the “out-of-box” items offered.”

Helpful Report

Posted 10 months ago

“Great product heats fast”

Helpful Report

Posted 10 months ago

“Great product, but you should have some leniency if the product does not fit properly. The return policy is cruel for open-box purchases.”

Helpful Report

Posted 10 months ago

Hi Saverio, thank you for sharing your thoughts with us. Open-box items do come with a no-return, no-exchange policy as noted on the product page, but we understand how disappointing it can feel when the size isn’t quite right. We sincerely appreciate your feedback, and we’ll definitely pass along your thoughts for review to improve our customer experience. Thank you for your understanding.

Posted 10 months ago

“The jacket is little big but heats well. It would be nice if the sleeves were heated”

Helpful Report

Posted 10 months ago

“Vest exactly as described and delivery was super fast!”

Helpful Report

Posted 10 months ago

“The newer battery last less then my older battery”

Helpful Report

Posted 10 months ago

Hi Jean, I’m really sorry to hear that your newer battery isn’t lasting as long as your older one. Battery performance can vary depending on temperature and the heat level used. Please rest assured that our customer service team will reach out shortly to help troubleshoot and ensure your battery is working properly.

Posted 10 months ago

“Not only did I purchase pants gloves, socks for myself this round, I also got a few Christmas presents because I love these quality products living in Minnesota. Staying warm is essential!”

Helpful Report

Posted 10 months ago

“I love this jacket.”

Helpful Report

Posted 10 months ago

“Quality products and great service. Definitely recommend”

Helpful Report

Posted 10 months ago

“Ordered a size up based on reviews and measurements. Fit well both under and over my lightweight quilted jacket. Being a barrel-shaped, obese woman, I wanted the snaps so I could unsnap the bottom when sitting.”

Helpful Report

Posted 10 months ago

“Love the range of products offered. I got my first vest 7 years ago and it still works perfectly fine, including the original battery. I keep going back to the brand for all of my friends and familes needs. All of their products hold up great and they really stand by their products.”

Helpful Report

Posted 10 months ago

Hi Marah, thank you so much for sharing your wonderful feedback! We’re thrilled to hear that our range has served you so well for so many years and that you keep returning to ororo for friends and family. Your trust means the world to us. Thank you again for your trust and support. Stay toasty!

Posted 10 months ago

“Great quality and keeps me toasty warm. Love the warmth on my shoulders”

Helpful Report

Posted 10 months ago

ororowear.com is rated 4.2 based on 3,209 reviews