ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,209 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items were shown well and plenty of options”

Helpful Report

Posted 10 months ago

“I just sent a message. In regards to: to battery purchased beginning Nov 2025. Battery charges two bars only no matter how long charged. I’m hoping to be able to process this.”

Helpful Report

Posted 10 months ago

Hi Jeanette, I’m really sorry to hear that your battery isn’t charging past two bars — that’s definitely not the experience we want for you.Our customer service team is already helping you troubleshoot the issue. Please rest assured we’ll do everything we can to get this resolved for you. Thank you for your patience and for reaching out to let us know.

Posted 10 months ago

“Love it! Great way to take the chill off while walking the dog.”

Helpful Report

Posted 10 months ago

“Package did not arrive by delivery date. Also all the items in my order was not delivered, I am unsure as to why my order was split into multiple packages. I had high expectations from a brand as renowned as ORORO but I am completely dissatisfied.”

Helpful Report

Posted 10 months ago

Hi John, we’re truly sorry your delivery experience fell short of expectations. Some orders are shipped in multiple packages depending on warehouse availability, but we completely understand how frustrating it is when items don’t arrive together or on time. We’ve shared your feedback with our logistics team to help improve future experiences. Thank you for your patience and understanding.

Posted 10 months ago

“The products keep getting better and better. I am in love with my new coat and extended battery.”

Helpful Report

Posted 10 months ago

“Didn’t really keep me warm. Not happy and would like to return. Tom Heatley 716-341-4739”

Helpful Report

Posted 10 months ago

Hi Carol, we’re really sorry to hear the vest didn’t keep you as warm as expected. Warmth can vary depending on factors like environment, layering, and personal comfort level. Our customer service team is already reaching out and will help you look into the issue. We’ll do our best to make things right for you.

Posted 10 months ago

“I replaced my original wash bag with a new one from this site. Actually, the new one is more thought out in the sense that the zipper locks. I found my original bag(which I hated and thought lost), but it always opened up in the washer and spilled its contents. In this newer version, the zipper tucks into the bag's fabric and does not open up in the washing machine.”

Helpful Report

Posted 10 months ago

Hi Kevin, thanks for sharing your experience! We’re glad the new wash bag design with the locking zipper is giving you peace of mind and preventing spills. Appreciate you choosing ororo.

Posted 10 months ago

“The first battery that came was DOA. Customer service promptly sent a replacement battery and the new one works great. Thanks!”

Helpful Report

Posted 10 months ago

“I cannot tell you how many vests I probably sell for you. Everytime I wear it which is a lot ppl ask me and I tell them all abou t it and tell ppl to get two batteries so that one is always fresh blah blah blah. You should probably buy me a new vest:)bc Ive had mine for years. Its the best!”

Helpful Report

Posted 10 months ago

Hi April, thanks so much for the awesome review! We’re thrilled our vest is such a hit and appreciate you spreading the word. Glad you’re enjoying it—two batteries is great advice for always having a fresh one.

Posted 10 months ago

“Definitely not worth the cost. It's supposed to be multi zone, but I only feel heat in one small strip across the top of my shoulders.It's just not a terribly helpful item for warmth. I wouldn't buy another or recomend to anyone else.”

Helpful Report

Posted 10 months ago

Hi Richard, we’re really sorry to hear that the heating performance didn’t meet your expectations — that’s certainly not the experience we want for you. Our customer service team will reach out to you to help troubleshoot and make sure everything is working as it should. Thank you for giving our product a try, and we appreciate your patience while we work to resolve this for you.

Posted 10 months ago

“Disappointing; feels pretty much the same, even when using the battery. Plus, the red often fades to blue, but the location of the button(s) makes them awkward to reach while walking and gloved. Should have known better to purchase this costly item.”

Helpful Report

Posted 10 months ago

Hi Carol, we’re truly sorry to hear that the heating performance and overall ease of use didn’t meet your expectations. That’s certainly not the experience we hope to deliver. Our customer service team will reach out to help troubleshoot the heating issue and make sure your item is functioning properly. And thank you for sharing your feedback about the button placement — we’ll pass this along to our product development team for future improvements.

Posted 10 months ago

“Great products to keep you warm. We have several vest and hand warmers.”

Helpful Report

Posted 10 months ago

“Battery charger didn't work. Battery didn't make it past the third quarter of a football game.”

Helpful Report

Posted 10 months ago

Hi Sharlene, we’re truly sorry to hear about the issue about charging and battery life — that’s definitely not the experience we want you to have. Our customer service team will reach out and help troubleshoot the problem to make sure everything works properly for you. Thank you for your patience.

Posted 10 months ago

“I love my ororo vests. They always work as they should . I use them as an under layer beneath my coat and it keeps me toasty. I was disappointed that this vest did not include the plug part of the charging necessity. Luckily it is my second vest and I have the wall plug part. Please go back to including this crucial part of the total package. Without It I do not think I will buy another.”

Helpful Report

Posted 10 months ago

Hi Sheila, we’re so glad to hear that you love your ororo vests and thank you for being such a loyal customer. We understand your concern about the wall plug not being included. Our current approach allows the battery to be charged with any USB-C wall adapter you already have at home, which helps reduce waste and environmental impact. But we truly appreciate your feedback, and we’ll be sure to share it with our team as we continue improving our products.

Posted 10 months ago

“I had to replace one vest because it was faulty some months ago. The seond one was faulty. Your RETURN PROCESS IS A NIGHTMARE! I contacted customer service and got an AI response that made NOT SENSE and had to send information over and over again. No matter what I wrote they wanted me to do another test. It took WEEKS to get them to OK a replace ment, and then the THIRD replacement was FAULTY and then it took weeks to get them to replace that. Still waiting for that second replacement. It's a good product WHEN IT WORKS.”

Helpful Report

Posted 10 months ago

Hi Judith, we’re truly sorry for the frustration and inconvenience you’ve experienced — that’s absolutely not the experience we want for our customers. Thank you for your patience through such a long and difficult process. We’re already sharing your feedback with our customer service team so we can improve and streamline the troubleshooting and replacement workflow. We hope the upcoming replacement arrives quickly and works perfectly for you.

Posted 10 months ago

“So far I just tried it on and the heated vest works. Feels good nice and cozy”

Helpful Report

Posted 10 months ago

“Was very pleased with the quick response I received and the replacement of my battery.”

Helpful Report

Posted 10 months ago

“I'm having trouble charging the battery. I have emailed and am not happy with the response. I ordered the charger block to see if that will make a difference. It says to fully charge the battery before using but 1 of the responses was to drain the battery and then try to charge. The battery came at 2 bars and won't charge past that. I have outdoor events coming up and is why I ordered the jacket.”

Helpful Report

Posted 10 months ago

Hi Kathy, I’m really sorry to hear about the trouble you’ve had charging the battery, and I understand how frustrating that must be. Our customer service team will follow up with you directly to help troubleshoot the issue and make sure your battery is working properly as soon as possible. We truly appreciate your patience.

Posted 10 months ago

“While the clothing is great the customer service is not. I placed an order, my credit card was charged (not just funds put in hold), and shipping confirmation was received. Days later, I received an email that the item was backordered (not out of stock) and I could choose a different item or cancel my order. This company is not a start-up and should have their *#^* together better than this. Days after I contacted them about the cancellation, I received an email to rate my product, you know, the one I never received, and then another email request. Truly considering other heated clothing companies, unfortunately which is sad because I’ve raved about this company to many people in the past and have had lots of family and friends make purchases after they’ve seen my items or heard me talk about them.”

Helpful Report

Posted 10 months ago

Hi Jesse, I’m truly sorry for the frustration and inconvenience this experience caused. Your feedback is completely valid, and we’ll make sure your comments are shared with our internal teams so we can improve our inventory accuracy and communication moving forward. Thank you for taking the time to let us know what happened.

Posted 10 months ago

“Second one in 10 years. Bumped up a size to wear heavier clothes underneath vest for cold weather golf and hunting.”

Helpful Report

Posted 10 months ago

ororowear.com is rated 4.2 based on 3,209 reviews