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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Absolutely love my vest! I am out in the cold in the barn with our horse and this vest heats me up and keeps me warm. My favorite part is the neck. It’s amazing!! Would highly recommend this brand to everyone I know. I had previously ordered a different brand of heated jacket and there is no comparison. Ororo is hands down a quality brand!
Helpful Report
Posted 7 months ago
Hi Christine, thank you for your review! We're thrilled to hear that your vest is keeping you warm while you spend time with your horse. It’s great to know that you love the heated collar design! Your recommendation means so much to us, and we appreciate your kind words. Stay toasty!
Posted 7 months ago
I love your products but they are a little on the high price wise.
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Posted 7 months ago
Excellent vest! Battery life is spot on. This vest delivers as promised.
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Posted 7 months ago
Hi Timothy, we’re sorry to hear that the battery didn’t perform as expected. Our customer service team will be reaching out to help troubleshoot the battery issue and make sure everything is working properly for you. Thank you for your understanding and patience.
Posted 7 months ago
This is my second Ororo vest and did not disappoint. Not only is it warm in all the right places, but also it is attractive enough that I have worn it just because it goes with my outfit. I would suggest buying a second battery, especially of your like me and have to be outside for ling periods spectating my children's fall sports. A must buy for anyone who hates to be cold!
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Posted 7 months ago
Hi Laura, thank you for your review! We're so glad to hear that your ororo vest is keeping you warm and stylish. Your suggestion about the extra battery is spot on, especially for those long outdoor events. We appreciate your support and recommendation!
Posted 7 months ago
Since this is a Christmas gift it has not been given or used as of yet, so we'll have to wait to give a review.
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Posted 7 months ago
The product is everything I thought it would be
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Posted 7 months ago
Well I have yet to receive my replacement battery. But I am sure thats more to blame with the postal service and not you guys.
Helpful Report
Posted 7 months ago
Hi Rodney, we’re very sorry for the delay. Thank you for your understanding, and I checked that it is currently in transit to the next facility. Our customer service team will contact you and follow up on the situation. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.
Posted 7 months ago
I now have 2 vests and a scarf - love these and always recommend this brand only! My favorite is sale, discounts and “open box”!!
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Posted 7 months ago
Ororo honored their warranty and paid half of my replacement heated vest. They deducted around $75 for the new battery.
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Posted 7 months ago
Fits comfortably. Warms appropriately
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Posted 7 months ago
Wanted to try you company since some friends have your products but was unable to exchange the vest for a smaller size. I would never recommend your company since I have no idea of the quality.
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Posted 7 months ago
Hi Susan, we’re truly sorry for the disappointment and understand how frustrating it must be. Our open-box items are not eligible for exchanges or returns, as clearly noted on the product page. However, brand new, unworn items with tags can be returned or exchanged within 30 days, and for Toasty Club Members, our holiday return window is extended until January 15th, 2026. We truly appreciate your feedback and hope you’ll consider giving ororo another try in the future.
Posted 7 months ago
Ordered the jacket and was excited to try it out. The back part is not really heating up , wish it would get as warm as my vest. Love the color, outside material so soft.
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Posted 7 months ago
This vest is the 3rd product I've bought from orroro. I have a coat and a jacket that already wore the zipper out. This vest is to replace the jacket. It is my favorite product yet! I love that the neck is heated and the pockets. I'm very happy with my purchase.
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Posted 7 months ago
Hi Jayson, thank you for your fantastic review! We're delighted to hear that the vest has become your favorite product and that you’re enjoying the heated neck and pockets. We truly appreciate your support and are glad to have you as a loyal customer.
Posted 7 months ago
I have purchased three vests for my family. very happy. Waiting now for a refund on one vest as my wife purchased it without telling me. Ozoro is working on refund. (Do not need two) and I would highly recommend this company for quality and company support.
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Posted 7 months ago
Hi George, thank you so much for your positive review! We’re thrilled to hear that you and your family are enjoying the vests. We understand the mix-up with the refund and appreciate your patience as we work to resolve it. Your recommendation means a lot to us!
Posted 7 months ago
Only moderately happy with my fleece vest. Shipping and delivery was on time. Liked fit and quality of the garment. Heating levels are anemic and my vest loses power before my gold round ends. Probably would not purchase again for the price asked.
Helpful Report
Posted 7 months ago
Hi Virgil, we’re really sorry to hear that the heating performance didn’t meet your expectations — we completely understand your disappointment. Our customer service team will reach out to you shortly to help troubleshoot the battery and heating function to make sure everything is working properly. Thank you for sharing your experience and for giving ororo a try.
Posted 7 months ago
Buddyyyy!!! If I knew how good the 7k battery was, I would’ve bought it right from the start!
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Posted 7 months ago
This sweater is so soft and warm! It's my new go-to sweater for this season. I'm on the taller side as a woman and purchased a medium, and that was perfect for an oversized GenZ look on me. Definitley size down if you want it more fitted.
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Posted 7 months ago
Hi there! Thank you for your amazing review! We’re so glad to hear that you love the softness and warmth of your new sweater! It sounds fantastic on you with that oversized look. Thanks for the helpful sizing tip as well! Enjoy your cozy season ahead!
Posted 7 months ago
Love my coat so much I bought one for my husband and a sweatshirt for my self. If you’re wondering if you’d like, you will
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Posted 7 months ago
Shipping was very quick on this order. Quality, style, comfort are nice. The only thing that I can see that needs improvement if possible is the size or shape of the batteries.
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Posted 7 months ago
Great jacket material very durable!
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Posted 7 months ago
ororowear.com is rated 4.2 based on 3,117 reviews