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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Great products to keep you warm. We have several vest and hand warmers.
Helpful Report
Posted 7 months ago
Battery charger didn't work. Battery didn't make it past the third quarter of a football game.
Helpful Report
Posted 7 months ago
Hi Sharlene, we’re truly sorry to hear about the issue about charging and battery life — that’s definitely not the experience we want you to have. Our customer service team will reach out and help troubleshoot the problem to make sure everything works properly for you. Thank you for your patience.
Posted 7 months ago
I love my ororo vests. They always work as they should . I use them as an under layer beneath my coat and it keeps me toasty. I was disappointed that this vest did not include the plug part of the charging necessity. Luckily it is my second vest and I have the wall plug part. Please go back to including this crucial part of the total package. Without It I do not think I will buy another.
Helpful Report
Posted 7 months ago
Hi Sheila, we’re so glad to hear that you love your ororo vests and thank you for being such a loyal customer. We understand your concern about the wall plug not being included. Our current approach allows the battery to be charged with any USB-C wall adapter you already have at home, which helps reduce waste and environmental impact. But we truly appreciate your feedback, and we’ll be sure to share it with our team as we continue improving our products.
Posted 7 months ago
I had to replace one vest because it was faulty some months ago. The seond one was faulty. Your RETURN PROCESS IS A NIGHTMARE! I contacted customer service and got an AI response that made NOT SENSE and had to send information over and over again. No matter what I wrote they wanted me to do another test. It took WEEKS to get them to OK a replace ment, and then the THIRD replacement was FAULTY and then it took weeks to get them to replace that. Still waiting for that second replacement. It's a good product WHEN IT WORKS.
Helpful Report
Posted 7 months ago
Hi Judith, we’re truly sorry for the frustration and inconvenience you’ve experienced — that’s absolutely not the experience we want for our customers. Thank you for your patience through such a long and difficult process. We’re already sharing your feedback with our customer service team so we can improve and streamline the troubleshooting and replacement workflow. We hope the upcoming replacement arrives quickly and works perfectly for you.
Posted 7 months ago
So far I just tried it on and the heated vest works. Feels good nice and cozy
Helpful Report
Posted 7 months ago
Was very pleased with the quick response I received and the replacement of my battery.
Helpful Report
Posted 7 months ago
I'm having trouble charging the battery. I have emailed and am not happy with the response. I ordered the charger block to see if that will make a difference. It says to fully charge the battery before using but 1 of the responses was to drain the battery and then try to charge. The battery came at 2 bars and won't charge past that. I have outdoor events coming up and is why I ordered the jacket.
Helpful Report
Posted 7 months ago
Hi Kathy, I’m really sorry to hear about the trouble you’ve had charging the battery, and I understand how frustrating that must be. Our customer service team will follow up with you directly to help troubleshoot the issue and make sure your battery is working properly as soon as possible. We truly appreciate your patience.
Posted 7 months ago
While the clothing is great the customer service is not. I placed an order, my credit card was charged (not just funds put in hold), and shipping confirmation was received. Days later, I received an email that the item was backordered (not out of stock) and I could choose a different item or cancel my order. This company is not a start-up and should have their *#^* together better than this. Days after I contacted them about the cancellation, I received an email to rate my product, you know, the one I never received, and then another email request. Truly considering other heated clothing companies, unfortunately which is sad because I’ve raved about this company to many people in the past and have had lots of family and friends make purchases after they’ve seen my items or heard me talk about them.
Helpful Report
Posted 7 months ago
Hi Jesse, I’m truly sorry for the frustration and inconvenience this experience caused. Your feedback is completely valid, and we’ll make sure your comments are shared with our internal teams so we can improve our inventory accuracy and communication moving forward. Thank you for taking the time to let us know what happened.
Posted 7 months ago
Second one in 10 years. Bumped up a size to wear heavier clothes underneath vest for cold weather golf and hunting.
Helpful Report
Posted 7 months ago
Im disappointed that the zipper doesn't work on one of the jackets
Helpful Report
Posted 7 months ago
Hi Susan, I’m really sorry to hear that the zipper isn’t working properly — that must be so frustrating. Our customer service team will reach out to you shortly to help troubleshoot the issue and make sure you get the assistance you need. We’ll do our best to resolve this for you as quickly as possible.
Posted 7 months ago
Love my jacket! I work outside in frigid temperatures and the jacket keeps me warm all day long! Best investment ever!!
Helpful Report
Posted 7 months ago
Great company with great products and excellent customer service. My hoodie heating element stopped working so I reached out to customer service and with in 12 hours I not only had a response back but I also had a prepaid label to send my hoodie back to them. Once ups delivered my old hoodie the new was almost immediately sent out to me.
Helpful Report
Posted 7 months ago
Hi Matthew, thanks so much for sharing your experience! We’re thrilled to hear you had a smooth and fast resolution with the prepaid return label and replacement hoodie. If you need anything else, we’re here to help.
Posted 7 months ago
Everything was great! Thanks
Helpful Report
Posted 7 months ago
Love my vest. Keeps me warm at all outdoor sporting games and hockey rinks.
Helpful Report
Posted 7 months ago
First size was too big returned it with everything when item was reshipped I was missing the free laundry bag and other freebies from the first order I sent back. Heats decent not as hot as I would like....would be nice for the arms and chest to heat up to for the price. Probably won't purchase again.
Helpful Report
Posted 7 months ago
Hi there, we’re truly sorry for the inconvenience with the missing items. Our customer service team will reach out to you to sort out the issue with the missing freebies and make sure everything is properly resolved. We’ll also share your feedback about the heating zones with our product development team — suggestions like yours genuinely help us improve.
Posted 7 months ago
Warmers didn't cover as wide of an area as I originally thought from the photos. Pocket hand warmers barely got warm at all even when on high and inside with no air flow. Battery being stuck on the hip makes it a much more annoying location when doing any work or movement. Overall for the price it really wasnt worth it considering it just adds weight and not much heat or freedom of movement, but I guess it still works as a thicker sweater.
Helpful Report
Posted 7 months ago
Hi there, we’re really sorry to hear that the heating coverage and battery placement didn’t meet your expectations. Thank you for taking the time to share such detailed feedback — it’s genuinely helpful. We’ll make sure to pass your comments to our product development team as we continue improving future designs.
Posted 7 months ago
Items were purchased as gifts for Christmas - thus no information available on the recent purchases.
Helpful Report
Posted 7 months ago
Hi Kelly, thank you so much for choosing ororo as your Christmas gifts — that truly means a lot to us. Please rest assured that our holiday return window is extended until January 15th, 2026, for Toasty Club Members. If your recipients need any help after they open their presents, don’t hesitate to reach out and we’ll be happy to assist.
Posted 7 months ago
I wish there were a size smaller than the 4 pants they are too big for me. I havent used them yet. I have a vest that I am very happy with
Helpful Report
Posted 7 months ago
I cannot believe the wonderful customer service with ororo. I love my new vest, and I bought two batteries, also to make sure that at dog shows I'm fully prepared for the cold. Great customer service, and they answered all my questions immediately.
Helpful Report
Posted 7 months ago
Hi Janice, thank you so much for sharing your wonderful experience! We’re thrilled to hear you love the vest and the extra batteries, and that our team could help you. We truly appreciate your kind words and trust in ororo.
Posted 7 months ago
The vest I purchased is fantastic and works great. So far this season I've only needed to use it on low and that is cozy and warm.
Helpful Report
Posted 7 months ago
ororowear.com is rated 4.2 based on 3,117 reviews