ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my Ororo for working in the operating room where temperature are usually low. So far I like it and it does keep me warm.”

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Posted 10 months ago

“Gift for Christmas has not been used yet”

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Posted 10 months ago

“No, Velcro closures around the wrist cuffs and no draw cord around the waist. Makes this coat a very low performer. However, the quality of the material seems very good. Just wish it had to draw cord and cuff closures.”

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Posted 10 months ago

Hi Kurt. I’m really sorry to hear the design didn’t meet your expectations. Your feedback is truly valuable — we’ll make sure to pass these suggestions along to our product development team as we continue improving future designs. We appreciate you taking the time to let us know, and we’re glad to hear you found the material quality to be good.

Posted 9 months ago

“Love it! I stay warm even on the lowest setting.”

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Posted 10 months ago

“Great vest to stay warm I use it daily, only downside is short battery life”

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Posted 10 months ago

Hi there, thank you so much for sharing your experience — we're really glad to hear the vest keeps you warm and that you enjoy using it daily. I’m sorry the battery life feels shorter than expected. Your feedback is truly valuable, and we’ll make sure to pass it along to our product development team as we continue working on longer-lasting battery options. Thanks again for letting us know.

Posted 9 months ago

“Great product! The customer service was top notch when I had questions’”

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Posted 10 months ago

“Nice and warm works easily”

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Posted 10 months ago

“thie new 1/2 size battery is great, recharges quickly”

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Posted 10 months ago

“Recieved the wrong size. Problem was resolved very quickly and efficiently!”

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Posted 10 months ago

“Love hooded sweatshirt, Shipping was DELAYED”

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Posted 10 months ago

“Very poor customer service. Slow response, did not solve issue.”

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Posted 10 months ago

Hi CR LaFata, we’re truly sorry to hear about your disappointing experience with our customer service — that’s not the level of support we want you to have. Our team has already followed up and is working on resolving your case, and we’ll make sure everything is taken care of as quickly as possible. Thank you for your patience.

Posted 9 months ago

“Heats as advertised.”

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Posted 10 months ago

“Excellent fit, really heavy weight and toasty warm”

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Posted 10 months ago

“I have not received my heated vest which was to be delivered 1 week ago. I have received 2 emails... from humans?I do not know. It seems my order was lost in transit. Please fix this issue and thank you for your help. I was promised delivery 1 week ago and since then the communication has been slow and feels like AI or computers are responding to me.”

Helpful Report

Posted 10 months ago

Hi Michelle, I’m truly sorry for the frustration and the delay — I completely understand how upsetting it is to wait for something you were expecting. I want to assure you that the people responding to you are indeed our customer service teammates, and they’ve already been working urgently to track down your lost package. Thank you for your patience — your case is being handled with priority, and we’ll make sure this is resolved for you as quickly as possible.

Posted 9 months ago

“Great product! I own four other designs from Ororo.”

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Posted 10 months ago

“It took two tries (wrong size first time) but I am thrilled with the vest. It’s everything I hoped it would be.”

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Posted 10 months ago

“Never received the order”

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Posted 10 months ago

Hi Peter, I’m really sorry to hear that your order hasn’t arrived — I understand how frustrating that must be. Our customer service team has already reached out to you to verify the delivery status and we will make sure we get this resolved for you as quickly as possible. Thank you for your patience.

Posted 9 months ago

“Ororo Order Number - 841012 Verbier Men's 4-Zone Heated Down Jacket Catching and releasing has never been better with the new Ororo Verbier Men's 4-Zone Heated Down Jacket! With the up-and-down midwest weather, the Verbier jacket tackles it without a problem! On a recent angling outing, the day started out in the mid-60's. By the afternoon, the temp had plumitted into the low 40's without warning. I signed up for the New Product Testing Program because I wanted a lightweight heated garmet to wear under my waterproof bibs. The Verbier was a perfect addition because as the temp dropped, I knew I did not have a jacket with me. This was a "non-issue" because the Verbier 4-zone jacket kept me comfortable while we finished our day fishing. Thank you Ororo for developing this jacket! The jacket is super comfortable! My only suggestion is to make the zipper heavy duty. Though I have only used the jacket a week, I'm not sure how the zipper will hold up. It seems pretty light.”

ororowear.com 4 star review on 20th November 2025

Helpful Report

Posted 10 months ago

Hi Anthony, thank you for sharing your experience and for being part of the New Product Testing Program. We’re thrilled the Verbier jacket kept you comfortable as temps dropped. We appreciate the zipper feedback — we’ll pass that along to our product team for consideration. Thanks again for your support of ororo.

Posted 9 months ago

“Great customer service The product is amazing.”

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Posted 10 months ago

“Very awesome”

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Posted 10 months ago

ororowear.com is rated 4.2 based on 3,208 reviews