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ororowear.com Reviews

4.2 Rating 3,414 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,414 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“The vest was a gift for my mom and I am excited to give it to her if I can ever get the correct vest. I was sent the completely wrong order the first time, then communicated with your company regarding the mistake and was then sent the replacement, which turned out to be the right size but wrong color. I now need to send it back yet again for the correct vest.”
Helpful Report
Posted 11 months ago
“It kept me warm enough in 40-50 degrees with a sweater underneath, where I don’t need to put a jacket on. It is bulk free and comfortable.”
Helpful Report
Posted 11 months ago
“Nice vest. Battery works well. Will last about 6 hours on medium power.”
Helpful Report
Posted 11 months ago
“I've bordered several items from your company in the past, so I'd think that I'd get better treatment from your support staff. My recent purchase came with a defective battery. I was told that I'd receive a new battery as soon as return tracking info is received and it's been 3 days and I haven't gotten a response regarding my replacement. I sent the tracking information days ago. After spending so much money on Ororo gear, I would have liked to think that a replacement would have been sent right away, but instead I'm treated like I'm trying to scam you out of a free battery. I won't shop here again.”
Helpful Report
Posted 11 months ago
Hello there, we appreciate you reaching out to us. Our customer service team is already working on resolving this for you, and we’re happy to confirm that your package has been shipped. If there’s anything else you’d like to know, please feel free to reach out — we’re here to help. Thank you for your patience and understanding.
Posted 11 months ago
“I was charged for two heated vests but only received one. Capital One: A chrge or hold for $337.97 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) Capital One: A chrge or hold for $323.94 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) at SP ORORO HEATED APPA.”
Helpful Report
Posted 11 months ago
Hi Jim, we’re really sorry for the confusion. After checking on our end, we only see one valid order, which includes one heated vest. The two amounts showing on your account may be the result of your welcome discount being applied during checkout, which can temporarily generate multiple authorization records. Please kindly take a look at the final posted transaction — you should only see one completed charge. If anything still looks incorrect or if you’d like us to double-check further, please feel free to reach out to our customer service team anytime. We’re here to help and make sure everything is sorted out for you.
Posted 10 months ago
“I love these vest! I originally had my first fest for my nephew’s hockey games. However, last few years have been really cold at work and they are perfect item to be able to take on and off. As a result, several other staff have bought the vest as well. I’m wearing it today at a cold swim meet! My only complaint is my new vest is a little tricky with a zipper sometimes.”
Helpful Report
Posted 11 months ago
Hi Andrea, thanks so much for sharing your story. We’re thrilled the vest has been perfect for hockey games and keeping you warm at work, and that others on your team have joined in. Sorry to hear the zipper can be a bit tricky — we will pass along your comment to our product development team for future improvement. Thanks for choosing ororo. Stay warm!
Posted 11 months ago
“short life of battery”
Helpful Report
Posted 11 months ago
Hi Moreno, we’re really sorry to hear that the battery life didn’t meet your expectations. Thank you for sharing this feedback — we’ll make sure to pass it along to our product team as we continue improving our battery performance and overall user experience.
Posted 10 months ago
“comfortable and stylish but battery didnt last long”
Helpful Report
Posted 11 months ago
Hi Phyllis, thank you for sharing your thoughts. I’m really glad to hear you found the style and comfort enjoyable, and I’m sorry the battery life didn’t meet your expectations. Your feedback is truly appreciated — we’ll pass it along to our product development team as we continue working to improve the overall experience.
Posted 10 months ago
“Ororo heated apparel is top notch. Not only does there product deliver prefect heated apparel, the quality is remarkable!”
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Posted 11 months ago
“New fleece coats works amazingly! It is already below 0°F in December and this coat kept me comfortable while doing outside tasks. My ororo gloves also helped!”
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Posted 11 months ago
“I’m very thankful for the service ororo provided for me to process my warranty claim.”
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Posted 11 months ago
“I ordered the felicity for my wife since it has a hood. She preferred the other jacket purchased several years ago for warmth. Returned it with absolutely no hassles. Will continue to buy from Ororo. Thank you”
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Posted 11 months ago
“I own several different types of warm apparel! I’ve liked them so much I have purchased a few for gifts as well”
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Posted 11 months ago
“The jacket is beautiful. I get lots of compliments. My only complaint is the heat isn't as warm as I had hoped it would be. I've had other heated jackets that I feel was a higher heat.. otherwise I do love the jacket and happy it's waterproof.”
Helpful Report
Posted 11 months ago
Hi Julie, thanks so much for sharing your experience. We’re glad the jacket looks great, you’re getting compliments, and that the waterproof feature is working well. Sorry the heat isn’t as warm as you hoped. We’ll pass your feedback to our product team to review warmth improvements for future updates.
Posted 11 months ago
“I had a Ororo jacket and I liked it so much, I bought another with hood.”
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Posted 11 months ago
“Found same item for less other outlets”
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Posted 11 months ago
Hi Stephen! Thanks for letting us know. We understand you may find similar items elsewhere, but ororo products go through much stricter safety testing (UL, CE, etc), higher-grade material selection, and more refined heating technology to ensure comfort, durability, and peace of mind. If you have any questions, feel free to reach out — we’re here to help.
Posted 10 months ago
“Love the vest. Bought it for my husband after he lost 44# due to cancer. He could never get warm but with this vest over a sweater, problem solved.”
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Posted 11 months ago
“Pretty good. Large glove shell too small to fit over large glove liner”
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Posted 11 months ago
Hi Nathanael, we're really sorry about the missing item and the delay in response. Our customer service team has already arranged a reshipment for you, and it should be on its way. Thank you for your patience — we’ll make sure you receive everything you ordered.
Posted 10 months ago
“My wife bought me a heated vest for Christmas in 2022. In November of this year the ON/OFF switch stopped functioning. I called ORORO customer service. They looked up the order my wife placed based on her email address in their system. I sent them pictures of the garmet. They sent me a brand new one. All I had to do is pay a $10 shipping fee. This Ladies & Gentlemen is what is called great customer service. I would recommend buying their products.”
Helpful Report
Posted 11 months ago
Hi James, thanks so much for sharing your experience. We’re thrilled to hear you’re happy with the replacement and that our service met your expectations. Your kind words mean a lot and thanks for your continuing support.
Posted 11 months ago
“Great jacket, works well”
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Posted 11 months ago
ororowear.com is rated 4.2 based on 3,414 reviews