ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wore it for the first time to a hockey game. It kept me warm enough but I need to be in a colder place to really test it. I did have a problem with the first vest I received and Ororo responded quickly and replaced the vest without a problem. I am recommending them to my friends.”

Helpful Report

Posted 5 months ago

“I ordered the Bristol Lite heated pants in size 4. I mistakenly ordered the Lite; my intention was to order the Bristol Fleece lined version. I purchased them during the month-long member appreciation sale. When I called to exchange them for the fleece version, I was told that I would have to pay full price, as the fleece is considered a different product, not as if I was doing a size exchange. In addition, other than the waistband, the size 4 I received is larger than the size 6 fleece pants that I ordered last year! I can tailor the rediculously baggy balloon effect out of them with some work, but I can only exchange them for an "open-box" pair, which cannot be returned for any reason, unless I want to pay full price for them.”

Helpful Report

Posted 5 months ago

Hi Cecelia. We’re sorry to hear about your shopping experience. We completely understand your concerns regarding the exchange process and sizing differences between styles. Our customer service team is already in touch with you to assist — please don’t worry, we’ll make sure your issue is fully resolved. Thank you so much for your patience and understanding.

Posted 5 months ago

“The nice thing about this vest is that it makes me look older and more mature. I also dyed my hair grey and now I get winks from all the women! It also keeps me warm over the winter. That's a plus.”

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Posted 5 months ago

“The vest looks great. However, I have a hard time it heats up to what it claims it does”

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Posted 5 months ago

“Good. Responsible. Accurate and timely delivery”

Helpful Report

Posted 5 months ago

“After researching heated vests Ororo came out on top with price, quality of product service and quick delivery. I purchased our first heated vest for my wife hoping she would like the fit, looks and heated version and boy, did she like it. In fact she liked it so much she said that I needed to get one too. So I order the Wayne full zipped long sleeve vest. We now have enjoyed them so much for camping, walking our lab and general outdoor activities we don't wear our old vests anymore.”

Helpful Report

Posted 5 months ago

“The best arrived in a timely manner and fits well.”

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Posted 5 months ago

“I purchaseda pair of the Summer Garden Clogs to wear around my apartment. I am very pleased with the clogs. They are comfortable, help my feet on the concrete/tile floor, and are great to wear outside to water my flowers. The price was great with the $20 off. I have been very happy with every item I have purchased from ororowear.com”

Helpful Report

Posted 5 months ago

“Over the years, I have purchased Ororo jackets and vests for my husband, grandchildren anfriends. Everyone has been thrilled with them! I volunteer at dog events and your vests and jackets are the most popular apparel worn by the participants and volunteers.”

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Posted 5 months ago

“The heated vest is very nice and the new battery is a lot more comfortable than the old style battery.”

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Posted 5 months ago

“Jacket nice and toasty. But I would like to see the larger sizes available in regular fit.”

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Posted 5 months ago

“I am disappointed. I ordered two vests. One was too big and the other too small. Unfortunately they were open box so I can’t return them. I wish they had a consistent size. I have an older Oros that I love.”

Helpful Report

Posted 5 months ago

Hi Kathie. We’re sorry to hear the sizing didn’t meet your expectations with the vests. Because each style can vary slightly in cut and material, fit differences may occur between designs. We’re continuously working toward making our sizing more consistent across all products, and your input truly helps us improve. Thank you for your support of ororo!

Posted 5 months ago

“I ordered a medium, which was sized like an extra large. Can't wear it. Couldn't return it, so now I'm selling it on eBay”

Helpful Report

Posted 5 months ago

Hi Samy. We’re sorry to hear that the size didn’t work out for you and understand how disappointing that can be. We truly appreciate you taking the time to share your experience, and we’ll make sure your comments are passed along to our product development team for review and improvement.

Posted 5 months ago

“I bought an "open box" mens 3XL jacket and battery. My only issue us the sizing is on the smaller side. It fits, but just barely. Th battery charged quickly. Unfortunately, out VT weather has been in the 70's and 80's since my jacket arrived so haven't got to test the heating element.”

Helpful Report

Posted 5 months ago

Hi Kelly, thank you for sharing your feedback! We hope once the temperatures drop, your jacket will keep you perfectly warm and comfortable. Enjoy your new gear when the weather finally cools down!

Posted 5 months ago

“Love my heated jacket with 5 heating zones”

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Posted 5 months ago

“Purchased 2 pairs of heated gloves. One pair for my wife and I. One pair fit perfectly, the other I could hardly pull on despite suggesting a loose fit per the sizing chart. Pair was returned for exchange. Still waiting for return shipment.”

Helpful Report

Posted 5 months ago

Hi Wayne, thank you for sharing your feedback. We’re sorry the first pair didn’t fit as expected, but we hope the replacement gloves will be a perfect fit for you. Thank you for your patience and for choosing ororo!

Posted 5 months ago

“Great products and awesome customer service.”

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Posted 5 months ago

“I was hoping to feel like I had a heated blanket wrapped around me with this jacket but I was very disappointed. At best, the jacket gets luke warm on either the chest or the back, not at the same time though. Even on the highest setting with a fully charged battery pack it’s only a very luke warm feeling. Honestly, it’s not worth the money as I’m sure there’s better working jackets on the market.”

Helpful Report

Posted 5 months ago

Hi Kayla. We’re sorry to hear the jacket didn’t feel as warm as you expected. The heating zones are designed to warm both the chest and back at the same time, so we’d like to help make sure everything is working properly. Our customer service team has already reached out to assist you and will do their best to help resolve this for you.

Posted 5 months ago

“I gave this jacket to my wife as a gift. It worked out of the box with the charge that came with the battery. She was very happy with it. However the battery doesn’t recharge. She hasn’t been able to use it since the first time. She has contacted Ororo and has submitted all the required information but we have not received a replacement nor has she heard anything back. Ordinarily I would wait on my review but ororo sent me an email asking for my review so here it is.”

Helpful Report

Posted 5 months ago

Hi Michael. We’re sorry for the delay in getting this resolved. We completely understand how disappointing it must be, especially after your wife enjoyed the jacket at first. Our customer service team will be reaching out to you shortly to help resolve the battery issue. We truly appreciate your patience and understanding.

Posted 5 months ago

“Great company, great product, great customer service. I had a problem with my order (my fault, not theirs) and they worked quickly and professionally to address it for me.”

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Posted 5 months ago

ororowear.com is rated 4.2 based on 2,864 reviews