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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
The jacket is little big but heats well. It would be nice if the sleeves were heated
Helpful Report
Posted 7 months ago
Vest exactly as described and delivery was super fast!
Helpful Report
Posted 7 months ago
The newer battery last less then my older battery
Helpful Report
Posted 7 months ago
Hi Jean, I’m really sorry to hear that your newer battery isn’t lasting as long as your older one. Battery performance can vary depending on temperature and the heat level used. Please rest assured that our customer service team will reach out shortly to help troubleshoot and ensure your battery is working properly.
Posted 7 months ago
Not only did I purchase pants gloves, socks for myself this round, I also got a few Christmas presents because I love these quality products living in Minnesota. Staying warm is essential!
Helpful Report
Posted 7 months ago
I love this jacket.
Helpful Report
Posted 7 months ago
Quality products and great service. Definitely recommend
Helpful Report
Posted 7 months ago
Ordered a size up based on reviews and measurements. Fit well both under and over my lightweight quilted jacket. Being a barrel-shaped, obese woman, I wanted the snaps so I could unsnap the bottom when sitting.
Helpful Report
Posted 7 months ago
Love the range of products offered. I got my first vest 7 years ago and it still works perfectly fine, including the original battery. I keep going back to the brand for all of my friends and familes needs. All of their products hold up great and they really stand by their products.
Helpful Report
Posted 7 months ago
Hi Marah, thank you so much for sharing your wonderful feedback! We’re thrilled to hear that our range has served you so well for so many years and that you keep returning to ororo for friends and family. Your trust means the world to us. Thank you again for your trust and support. Stay toasty!
Posted 7 months ago
Great quality and keeps me toasty warm. Love the warmth on my shoulders
Helpful Report
Posted 7 months ago
items were shown well and plenty of options
Helpful Report
Posted 7 months ago
I just sent a message. In regards to: to battery purchased beginning Nov 2025. Battery charges two bars only no matter how long charged. I’m hoping to be able to process this.
Helpful Report
Posted 7 months ago
Hi Jeanette, I’m really sorry to hear that your battery isn’t charging past two bars — that’s definitely not the experience we want for you.Our customer service team is already helping you troubleshoot the issue. Please rest assured we’ll do everything we can to get this resolved for you. Thank you for your patience and for reaching out to let us know.
Posted 7 months ago
Love it! Great way to take the chill off while walking the dog.
Helpful Report
Posted 7 months ago
Package did not arrive by delivery date. Also all the items in my order was not delivered, I am unsure as to why my order was split into multiple packages. I had high expectations from a brand as renowned as ORORO but I am completely dissatisfied.
Helpful Report
Posted 7 months ago
Hi John, we’re truly sorry your delivery experience fell short of expectations. Some orders are shipped in multiple packages depending on warehouse availability, but we completely understand how frustrating it is when items don’t arrive together or on time. We’ve shared your feedback with our logistics team to help improve future experiences. Thank you for your patience and understanding.
Posted 7 months ago
The products keep getting better and better. I am in love with my new coat and extended battery.
Helpful Report
Posted 7 months ago
Didn’t really keep me warm. Not happy and would like to return. Tom Heatley 716-341-4739
Helpful Report
Posted 7 months ago
Hi Carol, we’re really sorry to hear the vest didn’t keep you as warm as expected. Warmth can vary depending on factors like environment, layering, and personal comfort level. Our customer service team is already reaching out and will help you look into the issue. We’ll do our best to make things right for you.
Posted 7 months ago
I replaced my original wash bag with a new one from this site. Actually, the new one is more thought out in the sense that the zipper locks. I found my original bag(which I hated and thought lost), but it always opened up in the washer and spilled its contents. In this newer version, the zipper tucks into the bag's fabric and does not open up in the washing machine.
Helpful Report
Posted 7 months ago
Hi Kevin, thanks for sharing your experience! We’re glad the new wash bag design with the locking zipper is giving you peace of mind and preventing spills. Appreciate you choosing ororo.
Posted 7 months ago
The first battery that came was DOA. Customer service promptly sent a replacement battery and the new one works great. Thanks!
Helpful Report
Posted 7 months ago
I cannot tell you how many vests I probably sell for you. Everytime I wear it which is a lot ppl ask me and I tell them all abou t it and tell ppl to get two batteries so that one is always fresh blah blah blah. You should probably buy me a new vest:)bc Ive had mine for years. Its the best!
Helpful Report
Posted 7 months ago
Hi April, thanks so much for the awesome review! We’re thrilled our vest is such a hit and appreciate you spreading the word. Glad you’re enjoying it—two batteries is great advice for always having a fresh one.
Posted 7 months ago
Definitely not worth the cost. It's supposed to be multi zone, but I only feel heat in one small strip across the top of my shoulders.It's just not a terribly helpful item for warmth. I wouldn't buy another or recomend to anyone else.
Helpful Report
Posted 7 months ago
Hi Richard, we’re really sorry to hear that the heating performance didn’t meet your expectations — that’s certainly not the experience we want for you. Our customer service team will reach out to you to help troubleshoot and make sure everything is working as it should. Thank you for giving our product a try, and we appreciate your patience while we work to resolve this for you.
Posted 7 months ago
Disappointing; feels pretty much the same, even when using the battery. Plus, the red often fades to blue, but the location of the button(s) makes them awkward to reach while walking and gloved. Should have known better to purchase this costly item.
Helpful Report
Posted 7 months ago
Hi Carol, we’re truly sorry to hear that the heating performance and overall ease of use didn’t meet your expectations. That’s certainly not the experience we hope to deliver. Our customer service team will reach out to help troubleshoot the heating issue and make sure your item is functioning properly. And thank you for sharing your feedback about the button placement — we’ll pass this along to our product development team for future improvements.
Posted 7 months ago
ororowear.com is rated 4.2 based on 3,117 reviews