ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process to order was easily but unfortunately I was sent the wrong item.”

Helpful Report

Posted 10 months ago

Hi there, I’m really sorry to hear that you received the wrong item — that’s definitely not the experience we want for you. Our customer service team is already looking into your order and will reach out shortly to help resolve this for you. Thank you for your patience.

Posted 9 months ago

“The first jacket was shipped to the wrong address wrong state wrong everything along with a battery that I purchased for extra they made it right kind of I had to pay for shipping of the new jacket that they screwed up and when I got everything, a jacket and the battery the battery did not charge I would not recommend this jacket at all.”

Helpful Report

Posted 10 months ago

Hi Shawn, I’m truly sorry for all the frustration you’ve experienced — from the shipping mix-up to the battery issue afterward. That shouldn’t have happened, and we completely understand your disappointment. Our customer service team is already in touch and will continue assisting you to make sure everything gets resolved properly. Thank you for your patience while we work through this with you.

Posted 9 months ago

“I’m disappointed the original battery only lasted two years. On the other hand, the service reps I contacted were polite and helpful in helping purchase a good replacement. I love my vest and wear it frequently during winter months.”

Helpful Report

Posted 10 months ago

Hi Cheryl, thanks for sharing your experience. We’re glad our team could help with a replacement and that you love the vest enough to wear it often—sorry the original battery didn’t last longer. If you’d like, we can share tips to extend battery life.

Posted 9 months ago

“Web site easy to use. Customer support will truly call you back Returns are straight forward Be careful of sizing”

Helpful Report

Posted 10 months ago

“I already had the hoodie and I purchased this coat because I needed more wind and water protection. I can't get over how much warmer the coat is even without the heat on, and it's not very bulky. Very pleased with the product.”

Helpful Report

Posted 10 months ago

Hi Bryan, thanks so much for sharing your experience! We’re thrilled the coat provides wind and water protection while staying warm without added bulk. Appreciate your support and glad you’re enjoying it.

Posted 9 months ago

“Price is $50 higher than Amazon”

Helpful Report

Posted 10 months ago

Hi Benjamin. Pricing can vary between different platforms due to promotions or ongoing events. When purchasing directly from our website, you could enjoy an extended 3-year warranty on the heating elements, which many customers find valuable. Thanks again for your feedback — we appreciate it!

Posted 9 months ago

“Absolutely love my heated vest. I've had mine for several years and recently purchased one for my mom.”

Helpful Report

Posted 10 months ago

“Comfortable and warm.”

Helpful Report

Posted 10 months ago

“Works great and packaged neatly.”

Helpful Report

Posted 10 months ago

“The don't heat up to well and battery don't last to long sorry no impressed”

Helpful Report

Posted 10 months ago

Hi James, we’re really sorry to hear the heating performance and battery life didn’t meet your expectations. Our customer service team is already following up with you to help troubleshoot the issue and make sure everything is working properly. Thank you for your patience — we’ll do our best to get this resolved for you.

Posted 9 months ago

“Managed to get a secondhand ororo jacket and fell in love. Already bought my wife, my boss, and coworker a heated vest as they all run on the cooler side. Even as open box items you would never know they aren't new. Everything looked great and fit perfectly. Can't say how happy I am ororo offers an outlet section to keep heated gear affordable!”

Helpful Report

Posted 10 months ago

Hi Michael, thanks so much for sharing your experience! We’re thrilled the jacket found a new home and that you’re enjoying the warmth and value of our outlet items. Appreciate you spreading the love to your wife, boss, and coworker—talk about a toasty crew. If you ever need anything, we’re here.

Posted 9 months ago

“Nice quality coat .”

Helpful Report

Posted 10 months ago

“Recently purchased these heated socks for my wife and she loves them so far everything is working good”

Helpful Report

Posted 10 months ago

“I love the idea of heated socks but these things are bulky, don’t fit as sized, and the batteries don’t fully charge. I’ll be returning them.”

Helpful Report

Posted 10 months ago

Hi Donald, I’m really sorry to hear the socks didn’t meet your expectations. Our customer service team will reach out to you shortly to help troubleshoot the battery issue and assist you with the return process if needed. Thank you for letting us know — we’ll make sure you’re taken care of.

Posted 9 months ago

“This is my second time I have purchased a heated jacket/vest. I love them. I wouldn't buy anything heated from anyone else.”

Helpful Report

Posted 10 months ago

“The heating is great. The style is good. The battery weight is way too heavy and bulky. Surely you could find a better battery solution.”

Helpful Report

Posted 10 months ago

Hi Ern, thank you for sharing your thoughts with us. I’m really glad to hear you’re happy with the heating performance and style. I’m sorry the battery feels too heavy and bulky — I understand how that can affect comfort. We’ll definitely pass your feedback along to our product development team as we continue working on lighter battery solutions. Thank you for taking the time to let us know.

Posted 9 months ago

“I bought this from my wife. She absolutely loves it and says it’s one of the best gifts to travel up north and keep her warm. Thank you for making such a great product.”

Helpful Report

Posted 10 months ago

“The Orono group did a great job. I had to return vests twice due to sizing issues, not on the vest but on me ordering a vest for my wife. The return process was simple and return of credit was timely.”

Helpful Report

Posted 10 months ago

“I have had this vest for 1 month now. It appears to be a good quality and very well built vest. I purchased this to wear when I donate platelets at the local blood center. For those not familiar, platelet donation does make you very cold. At my most recent donation I started with the vest on medium but a little more than half way through I switched it to high. This reduced the Cold feeling to a minor chill making the donation much more comfortable. I have also worn it outside on chilly evenings it is great at keeping me warm without the need for a bulky jacket. It is very comfortable to wear and looks great. 1 Criticism, Their advertising does not state anywhere that this is made in China. You only learn that from a small label sewn inside the vest.”

Helpful Report

Posted 10 months ago

Hi James, thanks for sharing your experience! We’re glad the vest’s quality and warmth are helping with platelet donations and everyday use. If you have any other thoughts or questions, we’re here to help.

Posted 9 months ago

“Bought the vest for my wife, first one was a tad too small, so I had to return it for a Medium. No problem with the return, received the new one in less than a week. I am not wearing it, so I can't speak for the product, but it does seem like nice a quality product. My wife was wearing around our house last night after we charged the battery and she loves it already.”

Helpful Report

Posted 10 months ago

Hi David, thanks for the update. Great to hear the replacement arrived quickly and that your wife is enjoying the vest already. If there’s anything else you need, we’re here to help.

Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews