Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,412 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,412 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“Extra slow for a refund request”
Helpful Report
Posted 10 months ago
Hi Cynthia, thank you for sharing your feedback. We understand how frustrating it can be to wait for a refund. Refunds may take some time to process, depending on the original payment method and financial institution. Thanks for your patience.
Posted 10 months ago
“Your heated vest was the best Christmas present I ever bought for my wife. She wears it all day, all winter long.”
Helpful Report
Posted 10 months ago
“Fits well and keeps me warm. Love it.”
Helpful Report
Posted 10 months ago
“Order came quickly, and love your products!”
Helpful Report
Posted 10 months ago
“I ordered a heated vest in mid November. A few weeks later I received an email that the package was lost and you no longer had the color I wanted in stock. A few days later I received notice that all was good and I’d be getting my original order. I even checked with the company and they said all was good. Now I find out they can’t send me the order and are out of all colors so my only choice was to order something else or get a refund. This was the first and will be the last time I deal with your company. Now, right before Christmas, I am going to have to find something else for my son.”
Helpful Report
Posted 10 months ago
Hi there, we’re very sorry for the frustration this situation has caused, particularly with the timing around Christmas. We understand how upsetting it is when plans change unexpectedly, and we appreciate you sharing your experience with us. Thank you for letting us know.
Posted 10 months ago
“Love the vests for golfing!! Can’t wait to get the hand warmer!!”
Helpful Report
Posted 10 months ago
“Vest is very nice and warm without the heat turned on. Very warm with the heat on. Walked today in 30 degree weather with a sweatshirt on over the vest.”
Helpful Report
Posted 10 months ago
“Very happy with the vest and the great customer service!”
Helpful Report
Posted 10 months ago
Hi James, we’re sorry to hear that you haven't received your order yet. It does appear to be in a delivered status. Sometimes this can be due to an incorrect scan by the carrier. In the meantime, we've contacted the carrier and will be investigating on our end. Please reach out if you have any further questions and we’re willing to help. Thanks for your understanding and patience.
Posted 10 months ago
“While it takes a while for the coat to warm up in whole, after wearing for an hour the right arm never warmed.”
Helpful Report
Posted 10 months ago
Hi Sherry, thank you for taking the time to leave a review. We understand your concern regarding the heating in the arm area and appreciate you letting us know. If you need further assistance, please feel free to contact our support team at https://www.ororowear.com/pages/customer-support— they’ll be happy to help look into this with you.
Posted 10 months ago
“Order was shipped with out batteries and charger. Jacket was a birthday gift for my wife she yet to wear the jacket. Batteries and charger supose to arrive today.”
Helpful Report
Posted 10 months ago
Hi Ahmed, thank you for letting us know. We’re very sorry for the inconvenience this has caused, especially since the jacket was intended as a birthday gift. Our customer service team is actively working on your case to help resolve this as quickly as possible. We appreciate your patience and thank you for sharing your experience with us.
Posted 10 months ago
“I absolutely love Ororo products and cannot imagine a New England winter outside. I have horses & dogs and often work outside as a mixed practice vet tech. I now have two heated vests, a heated down coat, a heated regular coat and the socks. I ALMOST got the heated scarf on an outlet sale but it went out of stock before I could make the purchase. I have battered my vests - I have worn them almost every winter day for years now and they hold up quite well. I have one battery that will no longer charge but I'm okay with that. If you are tempted, do yourself a favor and check the heating zones. Get one with the heated area around the neck, body AND pockets! My new one was a sale coat with only heated upper chest and back (I knew there were no heated pockets or neck section) and if I didn't layer it over my vest with the heated multiple zones, I'd be sad! Cannot recommend enough.”
Helpful Report
Posted 10 months ago
“Pre-purchase advise oj product sizing was helpful, inlcuidng invitation to order two sizes and return the one that didn't fit. Receipt of credit for return took a few days, but all came out well.”
Helpful Report
Posted 10 months ago
“Jacket came with a small battery that will only charge half way..Purpose is to force you to spend $100.00 to buy a standard battery.so you can have a warm jacket. NO MORE.”
Helpful Report
Posted 10 months ago
Hi Larry, thank you for taking the time to share your experience with us. We understand how frustrating this experience must have been and appreciate you taking the time to share your concerns regarding the battery and overall warmth. Perceived warmth and performance can vary depending on environment, activity, and usage. If you believe there may be an issue with the product, we encourage you to submit a troubleshooting request or reach out to our customer support team https://www.ororowear.com/pages/troubleshooting, so they can assist you further. Thanks for your understanding.
Posted 10 months ago
“Great quality and amazing warmth.”
Helpful Report
Posted 10 months ago
“I was blown away that I received not only 1 call from your company but 2 follow-ups to make sure I was happy and that I understood the return policy. TOP NOTCH SERVICE !!!! make me feel EVEN better about buying 9 Vest from you :)”
Helpful Report
Posted 10 months ago
“Horrible!! They sent me the wrong item and have not refunded me!!! Customer service if aweful! They don't respond or solve the issue and now they are trying to steal my money! Criminals!”
Helpful Report
Posted 10 months ago
Hi Shana, thank you for sharing your concerns. We understand how upsetting this situation feels. Refunds are processed once the returned item has been received and confirmed to be in proper working condition, in accordance with our policy. We appreciate your understanding and patience during this process, and thank you for bringing this to our attention.
Posted 10 months ago
“Great gifts as this is easy to get, great price, great packaging, and always a big hit! I have bought many vests and coats from Ororo. Solid company and always a great experience!”
Helpful Report
Posted 10 months ago
“I received tracking that says my (2) items would be delivered by December 3rd. They didn’t arrive as expected. I get a win Wednesday DECEMBER 10, saying on item is no longer available. How is that possible? The color of jacket is also no longer available so I had to choose a different one. I needed expidited shipping and apparently only getting it for one. It took customer service 2 days to get back to me on December 12 and nothing was offered to satisfy my requests. I expected better from yall. For my troubles I expect extra batteries to be send. This is horrible customer service; bait and switch tactics and not listening to your customer. I’ll tell people about this experience.”
Helpful Report
Posted 10 months ago
Hi Mark, thank you for letting us know. We understand how disappointing this must feel and appreciate you taking the time to explain what happened. Our customer service team is currently following up on this and working to assist you. Thank you for your patience.
Posted 10 months ago
“I received a heated vest for Christmas three years ago. Days before my 3 year warranty expired, my vest stopped working and I reached out to support to see if I could fix the issue. They quickly offered to send a new vest and were very thorough with instructions. My new vest works just the same and I wear it almost daily throughout the year - my office is freezing cold, and it's more hands-free than a blanket! I think a heated vest is an ultimate gift to give or get, so I recommend it to everyone.”
Helpful Report
Posted 10 months ago
“Very comfortable, fits well, battery life is good.”
Helpful Report
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,412 reviews