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ororowear.com Reviews

4.2 Rating 3,412 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,412 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“Literally don't want to take it off. I got the vest with two batteries its one of the best things I've ever spent money on. I have health issues which makes it hard to stay warm in the winter and I finally can exist comfortably.”
Helpful Report
Posted 10 months ago
“Still waiting on my order.”
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Posted 10 months ago
Hi Lucy, thank you for your feedback. Once it arrives, we’d truly appreciate it if you’d consider updating your review based on your experience with the product. Thanks for your patience.
Posted 10 months ago
“Just in time for the cold weather!”
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Posted 10 months ago
“Perfect gift right size love it”
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Posted 10 months ago
“Had question regarding battery to order. Text request and got immediate reply. Ordering and delivery were easy and quick!!!”
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Posted 10 months ago
“I bought this replacement vest because the switch on first vest wore out after less than three years, which may sound long, but I only used a maximum of 20 times in those three years, and never once washed it. Very dissapointing, it should stand up better than that. I hope the new vest's switch doesn't poop out like the first one.”
Helpful Report
Posted 10 months ago
Hi Joseph, thank you for sharing your experience with us. We understand how disappointing it can be when a product doesn’t last as long as expected, especially with limited use. We appreciate you taking the time to share this feedback, and your comments have been passed along to our team for reference. We hope the new vest provides a better experience for you. Thanks for your support.
Posted 10 months ago
“Seem great so far thanks”
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Posted 10 months ago
“Received in timely manner. Got exactly what I ordered!!”
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Posted 10 months ago
“Had to return for a larger size. They seem to run small.”
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Posted 10 months ago
Hi David, thank you for your feedback. We appreciate you letting us know about the sizing and hope the larger size works better for you. Thanks for your patience.
Posted 10 months ago
“It’s a little disappointing the batteries take so long to charge and don’t last that long!”
Helpful Report
Posted 10 months ago
Hi Katherine, thank you for sharing your feedback. We understand how important both charging time and battery life are, and we appreciate you letting us know about your experience. Charging and runtime can vary depending on usage and conditions, and your comments have been shared with our team for reference. Thanks for understanding.
Posted 10 months ago
“Deplorable customer service. Uploaded photos of damages. Never heard anything. Wrote first review. Then finally heard from Cedric only to be ghosted once again. If your customer service is that busy it can't respond to customers in a timely manner, then chances are there are way too many complaints regarding shipping concerns or the product(s) are worthless!”
Helpful Report
Posted 10 months ago
Hi Mike, we’re truly sorry to hear about this experience and understand how frustrating it must be to feel unheard. Thank you for taking the time to share your concerns. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and bringing this to our attention.
Posted 10 months ago
“Multiple Ororo vests and jackets in the family. Excellent product!!!”
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Posted 10 months ago
“Bought a heated vest. It came with a cord, and a battery, but no charger. Seems a bit asinine if you ask me”
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Posted 10 months ago
Hi Dan, thank you for your feedback. To help reduce environmental impact, the charging adapter is not included. The vest is compatible with most standard chargers, and you may also purchase our charger separately if needed at https://www.ororowear.com/products/33w-battery-charger-dual-ports?variant=43852096307382. Thank you for your understanding.
Posted 10 months ago
“I got my first heated vest from a friend. I liked it so much I bought one for my husband. This Christmas I bought vests for my son and his girlfriend. Can't live without my vest! And Ororo products are top quality!! Very efficient shipping, also!”
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Posted 10 months ago
“Great, sized to fit and really comfy in these extreme cold days here in Indianapolis. Thank you for such a great product.”
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Posted 10 months ago
“Products work but customer service is awful. They forgot to send me the charging block for my jacket and say you need to use a specific one not to destroy the battery pack. I’ve reached out via their Google form, phone number, and email and no one’s gotten back to me after a week.”
Helpful Report
Posted 10 months ago
Hi Suzy, thank you for sharing your experience with us. We’re sorry to hear about the frustration this has caused. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and thank you for bringing this to our attention.
Posted 10 months ago
“I did not receive the vest I ordered even though it was marked delivered and the customer service team was great to work with! After submitting a claim with UPS and talking with the local driver the ororo company promptly sent a replacement package and I received it before Christmas so I could put it under the tree!”
Helpful Report
Posted 10 months ago
Hi Kelly, thank you for letting us know. We’re sorry to hear this. Our customer service team is following up on your case—please keep an eye on your email for updates. We appreciate your patience.
Posted 10 months ago
“Good quality vest. Works great. Runs large which is probably actually what normal is in America. We tend to run large.”
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Posted 10 months ago
“Product works well, just doesn't fit as well as advertised. Size does not represent what we thought it would be.”
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Posted 10 months ago
“ORORO customer service exceeded my expectations over a mailing issue of my purchase. Their apology was not necessary for a mailing delay that was beying thier control. But they expedited a secong mailing insuring arrival of my product. I purchased 3 of thier heating products and they have performed exceptionally for more than that 5 years. I am frequently asked my clothing lights up, and I brag about my ororo products and thier warmth.”
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Posted 10 months ago
ororowear.com is rated 4.2 based on 3,412 reviews