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ororowear.com Reviews

4.2 Rating 3,410 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,410 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“The product itself seems very nice. Unlike many other companies though, be advised that there are very strict return policies on many products. As a gift, it is hard to get sizing right and unfortunately the size purchased was much too large and could not be exchanged.”
Helpful Report
Posted 10 months ago
Hi Joel, We appreciate you taking the time to leave a review and share your experience. We’re glad to hear you found the product itself to be nice. And we’re sorry that our return and exchange policy did not meet your needs. As noted on the product page at the time of purchase, this item was marked as final sale and is not eligible for returns or exchanges. Thanks for your understanding.
Posted 10 months ago
“Super easy to find what I needed. The photos that show the actual heat zones are most informative. They sell the products for me.”
Helpful Report
Posted 10 months ago
“Altho there were 2 ludicrous and time robbing interactions with AI... (always ignorant 🙂), when I finally was contacted by a human being, she was kind, knowledgeable, sooper dooper helpful and made the sale in under 30 seconds. Great job!”
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Posted 10 months ago
“The best products and even better customer service. Recently had an issue with a vest that was out of warranty and it was replaced, new one at my door within a week. People always ask about the vests at work and now everyone has one. We will be customers for a long time and will keep recommending their products to others”
Helpful Report
Posted 10 months ago
“Easy to order and prompt service!”
Helpful Report
Posted 10 months ago
“The jacket that I purchased doesn’t get warm enough at all and I reached out online to customer support for washing instructions because my item doesn’t have a zipper - only one snap on pocket to house the battery on the outside of the jacket and I am afraid to machine wash. No one ever responded to my question.”
Helpful Report
Posted 10 months ago
Hi Diane, thank you for sharing your experience with us. We’re sorry to hear that the jacket did not meet your expectations and that you didn’t receive a response earlier. The item you purchased is machine washable. Before washing, please disconnect and remove the battery, put back the connector cable and close the zipper, place the jacket in a laundry bag, and wash it in the machine following the general care guidelines. You can find a simple overview here for reference: https://www.ororowear.com/blogs/story/how-to-wash-your-heated-clothing If you need further assistance, please feel free to reach out to us at any time. Thank you for your patience and for letting us know.
Posted 10 months ago
“I never received my order - ordered two weeks ago and says it is going to now be another week. Ordered to have for an outside event which is now come and gone”
Helpful Report
Posted 10 months ago
Hi Scott, thank you for letting us know. We’re sorry for the inconvenience—this isn’t the experience we aim to provide. Although the order shows as delivered, this can sometimes be due to a carrier mis-scan. We’ve contacted the carrier and are looking into it on our end. If the package still doesn’t arrive, feel free to reach out and we’ll be happy to assist further. Thank you for your understanding.
Posted 10 months ago
“Really Warm Vest”
Helpful Report
Posted 10 months ago
“This is a Christmas gift to my daughter and her husband . No review is available at this time”
Helpful Report
Posted 10 months ago
Hi David, thank you for your comment. We hope your daughter and son-in-law enjoy the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for your support and for choosing ororo.
Posted 10 months ago
“Did some research & decided to go with ororo for a women's fleece heated vest for my wife. Tried on the small & it wasn't going to fit & did the return label, put in for an exchange to a medium and the whole process was effortless. They verified that they received the return & shipped the medium vest out which i received before Christmas & thankful for that. Have to give a five star from ordering, returning & received the one i needed in time, thank u ororo for your customer service, impressive!”
Helpful Report
Posted 10 months ago
“I can’t review it because it’s a Christmas present for my son. He has cancer and gets cold because of his medications. He spends a lot of time at the hockey rink with his son! They ski also.”
Helpful Report
Posted 10 months ago
Hi Mary, thank you for your comment. We hope your son enjoys the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for choosing ororo.
Posted 10 months ago
“It’s very difficult to get the heating element to turn on doesn’t seem that the quality between the cord and the battery are manufactured very well. It’s hit or miss if the heating element will even turn on. For the price of your items I would’ve expected a better quality. I should return it because sometimes I don’t turn on at all.”
Helpful Report
Posted 10 months ago
Hi Michelle, thank you for sharing your experience with us. We’re sorry to hear that the heating function has been inconsistent and that the product did not meet your expectations. To help us better understand and address the issue, we recommend submitting the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. This will allow our team to review the details and follow up appropriately. Thank you for taking the time to let us know.
Posted 10 months ago
“Great jacket Best purchase ever.”
Helpful Report
Posted 10 months ago
“I bought my mother a pair of gloves for her birthday and the battery arrived broken (unable to be charged). They didn't allow a return, just told me about the 1 year warranty on the battery and said they would exchange the battery. It was embarrassing to give a gift that was defective out of the box, especially given the price. Customer service has been slow and ineffective. Will never buy from them again.”
Helpful Report
Posted 10 months ago
We’re sorry that the warranty process did not meet your expectations and that this situation caused frustration, especially with a gift purchase. We appreciate you taking the time to leave feedback and share your perspective with us.
Posted 10 months ago
“I didn't it very user friendly.”
Helpful Report
Posted 10 months ago
Hi there, thank you for your feedback. We’re sorry to hear that the product did not feel user-friendly. Your comments have been noted and shared for future consideration, and we appreciate you taking the time to leave a review. Thanks for understanding.
Posted 10 months ago
“Keeps me so warm no matter how cold or windy! Best gift ever!!!”
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Posted 10 months ago
“Everything was very smooth”
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Posted 10 months ago
“I love my vest! I just wore it yesterday in below zero weather in a cold arena. It was perfect!”
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Posted 10 months ago
“Don’t think you want this review, I bought a gift card and received a lower amount gift card and have been ghosted for a wk. but on the plus side the vest I got last year is awesome”
Helpful Report
Posted 10 months ago
Hi there, thank you for bringing this to our attention. We’re sorry to hear about the experience with the gift card and understand how frustrating that must be. Our customer service team is currently following up on this issue. We do appreciate your kind words about the vest you purchased last year, and thank you for your continued support.
Posted 10 months ago
“I never received my vest though Ororo says I did. Despite numerous phone calls and emails no one ever got in touch with me to try to figure it out and get me what I paid for. I sent ring videos showing I didn’t receive it, etc. worst experience with a company ever. Would never order anything again.”
Helpful Report
Posted 10 months ago
Hi Jean, thank you for reaching out! We’re so sorry to hear that you were unable to locate the missing package. Rest assured, we will remedy this situation for you. Our customer service team is currently following up on your case and continuing to work toward a resolution. Thank you for bringing this to our attention.
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,410 reviews