ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my coat with two exceptions. The first jacket i purchased from you was a small. after wearing it for some time, i realized it was rather big so i purchased your beautiful white coat in an extra small. in wearing this, i now realize i should have purchased an xxs to provide me with the heat i needed. it is rather difficult to judge when you just try it on. one has to wear it to know what is best. secondly, the battery does not last very long to keep the coat heated. this is a disappointment. however, i would recommend anyone to purchase your product but to ensure it is the corect size to provide the maximum heat.”

Helpful Report

Posted 9 months ago

Hi Shirley, thank you so much for sharing your experience, and I’m sorry to hear that the fit and battery life didn’t fully meet your expectations. Choosing the right size can definitely feel tricky since the real feel often only becomes clear after wearing it for a while — we completely understand. I’ll make sure your feedback about sizing and battery runtime is passed along to our product development team so we can continue improving. We truly appreciate your recommendation and your support.

Posted 9 months ago

“Where are the shoes I ordered? They have not arrived.”

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Posted 9 months ago

Hi Gayle, I’m so sorry for the frustration with your missing shoes. From what we can see, we’re not able to locate an order for shoes associated with your information here, so we’ll need a bit more detail to help track it down. Please email your order number and the email address used to find the order to support@ororowear.com, and our customer service team will look into the shipping status and help you resolve this as quickly as possible. Thanks for your patience and understanding.

Posted 9 months ago

“Awesome 👍 across the board”

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Posted 9 months ago

“Great items. I have three different items! Love them all.”

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Posted 9 months ago

“I have not received the heated fleece yet. It’s late. I do NOT like the no exchange or return policy.”

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Posted 9 months ago

Hi Teresa, I’m really sorry your heated fleece hasn’t arrived yet — our customer service team is already assisting and will make sure it gets resolved. Regarding the policy, open-box and final-sale items are not eligible for returns or exchanges, and this is noted on the product page when purchasing. However, brand-new, unworn items with tags can be returned or exchanged, and we’ve extended our holiday return window through January 15th, 2026 for Toasty Club Members. Thank you for your patience and understanding.

Posted 9 months ago

“Outstanding product ! !”

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Posted 9 months ago

“I would love to write a review on the vest. But I would have actually had to received the order to do so. I ordered the vest over 2 weeks ago and it was never even processed to ship. I received my vest in 2 days from Amazon”

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Posted 9 months ago

Hi Bradley, I’m really sorry to hear that your order wasn’t shipped as expected — that’s definitely not the experience we want for you. Different sales channels do have different warehouse and shipping timelines, but we absolutely understand how frustrating this delay must have been. We’ll be working to improve our processing and shipping speed moving forward. Thank you for your patience.

Posted 9 months ago

“I order A jacket at just under $300 on November 20, paid same day. It’s December 2nd and UPS is still waiting to receive item. I’m beginning to believe I made a mistake ordering with Ororo.”

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Posted 9 months ago

“I can’t actually review this product because it has never graced my doorstep. The original item disappeared in the warehouse like it had urgent business in another dimension. The replacement? Also MIA. Apparently they’re traveling together. But hey, I did get a generous $10 discount toward my next attempt at buying something that may or may not ever ship. Customer service expedited shipping is @not an option” even if pay extra. Definitely not customer focused.”

Helpful Report

Posted 9 months ago

Hi Airial, I’m truly sorry for the incredibly frustrating experience you’ve had. Our customer service team is already expediting your case to get this resolved as quickly as possible, and we’ll also be passing along your feedback so we can improve both our shipping reliability and support process moving forward. Thank you for your patience — we’ll make sure you’re taken care of.

Posted 9 months ago

“I bought the vest for my wife as a birthday gift. First time she wore it she was in love with it. Best birthday gift ever for her.”

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Posted 9 months ago

“Today was the first time wearing Ororo's heated vest. It maintained the heated functions for approximately 5 hours; pretty consistent warm heat, moving from "red" to "white" and didn't move to "blue" until after apprx 3.5-4 hrs. Exactly the thin vest I hoped for that could be worn under a sweatshirt. I'll continue to wear it so I can review its warmth and consistency and hopeful rate a 5.”

Helpful Report

Posted 9 months ago

Hi Mary, thanks so much for sharing your experience! We’re glad the vest stayed warm and that it’s the under-sweatshirt option you hoped for. Thank you so much for choosing ororo. If you need any assistance in the future, please feel free to contact us at support@ororowear.com and we're always happy to help!

Posted 9 months ago

“A few years ago I bought 4-5 different ororo pieces. We loved them so much. This time I am buying several vests and jackets for my family for Christmas. Not only will they all get a hug, but they will be warm in their in their clothes when they are wrapped up in them.”

Helpful Report

Posted 9 months ago

Hi Mary, thanks so much for sharing your experience! We’re thrilled you and your family love ororo pieces, and that they’ll keep everyone warm this Christmas. Thank you again for your trust and support! If you need any assistance in the future, please feel free to contact us at support@ororowear.com, and we’re always happy to help!

Posted 9 months ago

“The new battery I ordered works just great. I can't figure out what happened to the last one. Which came as part of the jacket gift from my son. We did exchange the medium for a large. I am thinking it was left in the medium jacket when we returned it! I'm glad I could figure out what battery to replace it with and hope it works like it says. So far so good!!!”

Helpful Report

Posted 9 months ago

Hi Bonnie, thanks so much for sharing your update! We’re glad the new battery is working well. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing ororo and stay toasty!

Posted 9 months ago

“Easy ordering Fast shipping”

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Posted 9 months ago

“Got this for my husband who is a youth hockey coach. Keeps him very warm on the bench!”

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Posted 9 months ago

“The ororo wear specialist was very helpful. Battery replaced! Snug as a bug…”

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Posted 9 months ago

“Awesome item. Hands are nice and toasty.”

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Posted 9 months ago

“Ororo is a great company with quality products! Never disappointed as a repeat buyer. Excellent shipping and service!”

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Posted 9 months ago

“Only thing I was disappointed in is the battery life. I charged it over night for 10 hours ,and only seem to get about 4 to 5 hrs out of the battery. Other than that the product is amazing”

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Posted 9 months ago

Hi Rodney, we’re happy to know you’re enjoying the product. As a note, with the Mini 5K battery, this vest usually runs for about 3 hours on high, 6 hours on medium, and up to 10 hours on low. If you have any questions or need further assistance, please feel free to reach out to us at support@ororowear.com and we’ll be happy to help.

Posted 9 months ago

“Delivered quickly! Very satisfied with product!”

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Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews