Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,410 Reviews
77 %
of reviewers recommend ororowear.com
4.2
Based on 3,410 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Easy

Write Your review

ororowear.com 4 star review on 9th November 2026
Michelle S
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 4 star review on 5th November 2026
Daniel B
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 24th October 2026
Lisa R
ororowear.com 5 star review on 15th October 2026
Candice M
ororowear.com 5 star review on 15th October 2026
Candice M
451
Anonymous
Anonymous  // 01/01/2019
“Fast shipping, great products”
Helpful Report
Posted 10 months ago
“I bought a new charger for my jacket and it doesn’t work. My jacket is not even a year old and doesn’t heat up.”
Helpful Report
Posted 10 months ago
Hi there, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for understanding.
Posted 10 months ago
“I received a defective jacket, I fully charged the battery, still will not power on. The red light comes on for a split second after holding the power button down. No heat at all..I kept the jacket on for 15 minutes just to see was it boosting up. No luck.”
Helpful Report
Posted 10 months ago
Hi Brandi, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for your patience.
Posted 10 months ago
“I love the Ororo vests. This is my 2nd. I ordered the same size as the 1st but it's not the same. Sizes vary.”
Helpful Report
Posted 10 months ago
“I ordered the heated seat with the battery and an extra battery. The seat has a USB plug and the extra battery only has a USB-C port. I had to order a converter so I could use the extra battery. I like the product.”
Helpful Report
Posted 10 months ago
Hi Stephanie, thank you for sharing your experience. We’re glad to hear that you like the product overall. For reference, the heated seat is designed to pair with the Mini 5K battery: https://www.ororowear.com/products/mini-5k-battery-4800-mah. Since it uses a USB charging cord, it can also be powered with a compatible power bank or wall adapter. Thank you for your feedback and understanding.
Posted 10 months ago
“The item was a gift for someone named Rosie 🌺 and the message behind was that it was referencing people that work hard and that’s how I presented it to her as a little birthday gift and she loves it; the quality was great. Nothing bad to report here.”
Helpful Report
Posted 10 months ago
“I purchase 2 jackets. One men's and one women's jacket. The men's jacket was too small. I needed to exchannge it for a M size. I tried going through your exchange protocol and it would not allow me to submit my request to exchange. Not able to otherwise contact Ororo to communicate my simple request to exchange for a larger size. Terrible communications set up that almost appears designed to be unfriendly to custormers. I purchased 3 items already in this year alone. Very difficult to communicate with Ororo. rleong@wik.com”
Helpful Report
Posted 10 months ago
Hi Ron, Thank you for sharing your experience with us. We understand your concerns, and this is not the experience we aim to provide. Our customer service team is already following up on this matter to assist with your request. Your feedback has also been shared internally to help us improve our processes moving forward. Thank you for your patience.
Posted 10 months ago
“It works pretty well keeping our dog warm, but it doesn’t fit our 18lb Boston Terrier very well, which I thought would be a hard feat to design a garment that fits all types of dogs. There were two elastic loops at the back of the vest that we weren’t sure what they are for, but maybe to keep the back of the vest down and hug our dog’s body. Our dog acted really funny when they were looped around his hind legs, and they seem to be too tight as well, so we didn’t really use it. Since I have the ability to sew, I can modify the fit to make this vest fit better, other then that it’s a great product.”
Helpful Report
Posted 10 months ago
Hi there, thank you for taking the time to share your feedback. We appreciate your thoughtful comments and are glad to hear the product has been helpful. Your feedback regarding the fit and design details has been shared with our product team for review and consideration, as it helps us continue improving future designs. Thank you for your patience and for sharing your experience with us.
Posted 10 months ago
“These jackets were given as Christmas gifts early. My girls are enjoying them this week as the temperatures have dropped below freezing. Thank you for getting these jackets in the time frame that you advertised. I would recommend this jacket and the other outerwear to everyone. Again thank you so much.”
Helpful Report
Posted 10 months ago
“Site was easy to navigate and shipping was timely, but the product was disappointing”
Helpful Report
Posted 10 months ago
Hi there, thank you for recognizing our website design. We’re sorry to hear that the product did not meet your expectations, and we will continue working to improve our products. Thank you for your support and for sharing your feedback.
Posted 10 months ago
“Every stage of the process went smoothly and Im delighted with the product. It has lived up to its expectations and beyond. Well done Ororo”
Helpful Report
Posted 10 months ago
“I am waiting for a return label to ship back one of the vests. It was too large for me. I will review the other purchases when I can complete my transaction with this company Returning seems complicated.”
Helpful Report
Posted 10 months ago
“This is a gift, therefore I cannot speak to the quality of the item. However, I am sure the wife will love it. As for the shopping experience, it was easy.”
Helpful Report
Posted 10 months ago
“Gloves are awesome and work great at keeping my team’s fingers warm in below freezing weather. I bought two pairs to try and ordered four more pairs today.”
Helpful Report
Posted 10 months ago
“fast service. great product again”
Helpful Report
Posted 10 months ago
“Purchased a pair of the heaed gloves and when received I charged them. We had our first snow of the year and went to use the gloves, but the one battery failed to turn on. I contacted customer serivce, but I have had to upload three videos as requested andhave not heard anything back from them. I just want a replacment battery so i can use the gloves”
Helpful Report
Posted 10 months ago
Hi Bryan, thank you for sharing your experience with us. We understand how frustrating this must be, especially when you were ready to use the gloves. Our customer service team is already following up on this and reviewing the information you’ve provided. We appreciate your patience and thank you for taking the time to let us know.
Posted 10 months ago
“Men's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating) - This is what i ordered. I took away one start for 2 reasons: 1. The quality of the zipper can be better, espectially the pockets are bad. 2. The right inside pocket, its as a very strong velcro with a very weak single stitch. I am sure if i keep using it, its going to rip apart very soon. Other than that, i like the quality of the jacket. Very functional and fits well. I will recommend.”
Helpful Report
Posted 10 months ago
Hi Roshan, thank you for sharing your detailed feedback. We appreciate your comments and are glad to hear you’re satisfied overall with the fit, functionality, and quality of the jacket. Your notes regarding the zipper and pocket construction have been shared with our product team for review and consideration, as this kind of input is very helpful for future improvements. Thank you for your recommendation and for taking the time to leave a review.
Posted 10 months ago
“I love my oro vest & jacket. I have ordered a sweatshirt also. Gave my husband a vest last year for Cristmas & he now wears it a lot & plans on taking it on our vacation.”
Helpful Report
Posted 10 months ago
Hi Barbel, thank you so much for your kind words and continued support. We’re thrilled to hear that you and your husband are enjoying the vest and jacket, and we truly appreciate you choosing ororo for multiple purchases. Thank you for taking the time to share your experience.
Posted 10 months ago
“Love the warmth and battery life of my ororo vest, going 3 out of 5 since 2 of the 5 have worked great workout uncovered defects. Two buttons quit working and one zipper end fell off on its second wearing. The other two are amazing though!”
Helpful Report
Posted 10 months ago
Hi Robert, thank you for sharing your honest feedback. We’re glad to hear you’re enjoying the warmth and battery performance overall. Your comments regarding the issues you experienced have been shared with our product team for review, as this feedback is important for helping us improve. We appreciate you taking the time to let us know and for sharing your experience.
Posted 10 months ago
“This was my 5th purchase and love them.”
Helpful Report
Posted 10 months ago
ororowear.com is rated 4.2 based on 3,410 reviews