ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really enjoy my vests. The second one is Down and is larger than the synthetic one of the same size. Customer service has been excellent when my first vest stopped working after two years!”

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Posted 9 months ago

“I received the replacement coat battery in five days. Hubby's coat is three years old. He dropped the battery accidentally breaking it.”

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Posted 9 months ago

“Have not received the order yet? So hard to give the product a review. Tracking has been a struggle?. Wish it could be more up to date. We will respond when all is said and done.”

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Posted 9 months ago

Hi Robert. We’re sorry for the delay and that tracking hasn’t been up to date. We’ll look into your order right away and get you an update as soon as possible. If you need any help when receiving your products, feel free to contact us.

Posted 9 months ago

“Has not happy with customer service”

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Posted 9 months ago

Hi Tamara, I’m really sorry to hear that your experience with our customer service hasn’t been satisfactory. We truly appreciate you sharing this feedback — it helps us improve. We’re already working on enhancing our support process, and our team will continue doing their best to assist you more smoothly moving forward. Thank you for your patience.

Posted 9 months ago

“The batteries are too big and weigh too much. To hot on the neck.”

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Posted 9 months ago

Hi there, I’m really sorry to hear that the battery size and the neck warmth didn’t meet your expectations. Thank you for sharing this feedback — we’ll make sure to pass your comments along to our product development team as we continue refining future designs. We truly appreciate you giving ororo a try.

Posted 9 months ago

“Bought as a Christmas gift for my wife. I know she will use it all the time. Looks good in the package, have not opened it yet.”

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Posted 9 months ago

“Still waiting for the battery to arrive”

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Posted 9 months ago

Hi Michael, I’m really sorry you’re still waiting for the battery to arrive. We’ll help follow up with the carrier and make sure your package gets to you as soon as possible. Thank you for your patience — we’ll take care of this for you.

Posted 9 months ago

“I love my coat from last year but women’s jacket to bully and heavy. Also vests came in colors you would sell more.”

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Posted 9 months ago

“Still awaiting my order to arrive after it was never shipped. I ordered it two weeks ago now. I really need it for being outdoors in the freezing cold here in Michigan while I am on the picket line for 90 plus days now! The least they could have done was expedite my replacement vest but they didn’t even do that.. cold jobless nurse in Michigan…”

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Posted 9 months ago

Hi there, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement, which is currently in transit. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 9 months ago

“Terrible Sales Service. Bought a trial vest and then when we said that we wanted to buy 30 more they wanted double the price/Offered no bulk deal. Pricing was more expensive then the website/all over the place and response was sales was grossly slow. When we tried to call in and speed up the process it still took 2 days to hear back from "sales" I think it worked out for us in the end tho because the trial vest we got already has little loose threads coming out of the stiching and that is concerning for a new never washed product.”

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Posted 9 months ago

Hi Alisha, we’re very sorry for the frustration caused by the communication and pricing process. This is not the standard we aim to provide, and your feedback has been shared with our sales and product teams so we can address these concerns internally. We appreciate you bringing this to our attention and are sorry again for the frustration this caused.

Posted 9 months ago

“Have not received my order even though emails indicate it was shipped. Last check said the sender requested it be returned to them. What? Why?”

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Posted 9 months ago

Hi Sherry, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement to resolve this situation as quickly as possible. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 9 months ago

“Nice quality, well made, warm without turning it on!”

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Posted 9 months ago

“Keeps me in the Deer blind all day even when the temps drop below 15°.”

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Posted 9 months ago

“My 2nd vest has been a huge disappointment since the zipper does not work properly. It constantly gets caught and routinely takes 5-6 attempts to get it down all the way. But even more disappointing is Ororo's lack of customer service and the non-responsiveness to this issue. It has been over a week and I have heard nothing from them. I am definitely not going to purchase from them and will let people know of my experience.”

Helpful Report

Posted 9 months ago

Hi there, we’re very sorry to hear about the frustration this has caused. This is certainly not the level of service we strive to provide. Our customer service team will be reaching out to you shortly to assist with the problem. We’ll make sure you’re taken care of. We appreciate your patience and understanding.

Posted 9 months ago

“Bought for my wife to use on tractor rides in parades and just in general when outside; she loves the coat and it keeps her warm and toasty. I didn't like the price and I don't like that the collar is not also heated - but - happy wife - happy life so my dislikes don't count.”

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Posted 9 months ago

Hi Jonathan, thanks so much for sharing your thoughts! We’re thrilled to hear the coat is a hit for your wife and that she enjoys it in parades and outdoors. We truly appreciate you taking the time to let us know how it’s working for her, and we’re grateful for your support. Thank you for choosing ororo. Stay toasty!

Posted 9 months ago

“Still waiting to receive my order from mid November Eileen Magnuson”

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Posted 9 months ago

Hi Eileen, I’m really sorry you’ve been waiting since mid-November — that’s far too long. Our customer service team is already looking into the shipment and will continue to follow up until this is fully resolved for you as quickly as possible. Thank you for your patience.

Posted 9 months ago

“This is a gift for our daughter who’s in med school and sat so many docs and nurses wear these!”

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Posted 9 months ago

“a gift - not opened yet. BUT .. I got one for another family member last year and he LOVES it. I am expecting the same this year!”

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Posted 9 months ago

“Although I have not yet used the Ororo apparel, I can say that the customer service at Ororo is outstanding! They made it very easy for me to do two exchanges and 1 return, which most companies would screw up! I'm really looking forward to ski season and using this new apparel!”

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Posted 9 months ago

Hi there, thanks so much for sharing your experience! We’re thrilled to hear you’re happy with our customer service and that the exchange/return process went smoothly. If there’s anything else you need ahead of ski season, please feel free to reach out—we’re always happy to help!

Posted 9 months ago

“It’s a gift. But looks great.”

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Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews