ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

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ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacket is good condition however disappointing it didn’t come with a battery. Also the battery takes forever to charge and doesn’t even last me a day of on Off usage. I may try a different brand for gloves”

Helpful Report

Posted 9 months ago

“Works as advertised. Not sure I bought the correct size. More info about sizes would have been helpful.”

Helpful Report

Posted 9 months ago

Hey Richard, thank you for sharing your feedback with us! We truly appreciate you taking the time to let us know. Your feedback is greatly appreciated and will be passed on to our product team as we work to make our size chart even more helpful. Thanks for choosing ororo!

Posted 9 months ago

“This recent order was not what I expected -- the plug for the vest where it meets the battery does not stay firm in the battery so the vest does not heat up. this is my second order, first was last year #651037. I tested the battery from that order and it works fine with the hoodie and new vest, so the defect is in the battery. I tried to initiate a return but since it was a final sale purchase I am not able to do so.”

Helpful Report

Posted 9 months ago

Hi Marcos, we’re so sorry that our product didn’t meet your expectations. Though it is the final sale product, we still offer a 1-year limited warranty on the battery. Our customer service team will reach out to assist you — we’ll make sure this is properly taken care of. Thanks for your patience.

Posted 9 months ago

“Meh. I bought this muff because I vend at street fairs and outdoor events. I'm in San Francisco so I don't have to deal with snow. I really thought this would answer all my problems but it's not warm enough. The lowest setting is barely getting any job done. So you need it on the highest setting to feel like its working and the battery takes hours to charge. I have to charge it everyday since I have to use the highest setting. I'm contemplating returning it. It does work, but it's a hassle to feel like I'm fussing with it, especially for the price. If I keep it I might buy the second battery just so I don't have to worry about the battery life but I hate that this is a extra expense for a product that I'm fussing over. It is well made, but I just wish it was warmer”

Helpful Report

Posted 9 months ago

Hi Melan, we’re truly sorry that the warmth didn’t meet your expectations. The feeling of warmth can differ for everyone, and factors like layering and weather conditions can also influence the experience. If you need any help or have further concerns, please don’t hesitate to reach out to our customer service team. We’re here to support you in every way we can.

Posted 9 months ago

“Really nice jacket, it has a very soft shell and repels water quite well. I give the jacket 5 stars for value quality and functionality. The only downside is if your on the shorter side like I am (5ft3) the jacket is quite long and the battery pack ends up sitting awkwardly on the hip. Aside from that it's the perfect warm rain coat!”

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Posted 9 months ago

“My 2 year old, not abused or heavily used for that matter, zipper is malfunctioning and you are not standing behind your product, “warranty period is over”. However, a $10 coupon was offered to ease my pain/ encourage me to buy another??? Why would I?”

Helpful Report

Posted 9 months ago

Hi Adrian, we’re sorry to hear about your disappointment. We value your feedback, and we’ll certainly share it with our team as we explore ways to improve the shopping experience.

Posted 9 months ago

“I bought this for my wife who is always cold on her daily morning walks. She has been delighted with it. It keeps her warm while still looking fashionable.”

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Posted 9 months ago

“Love it! Warm Neck and pockets are great”

Helpful Report

Posted 9 months ago

“I loved my old vest so I ordered a new fleece jacket. The coat is okay but the battery shuts off on its own, doesn't charge correctly or hold a charge once I plug it in. It was on overnight and only had 2 bars.”

Helpful Report

Posted 9 months ago

Hello! Thank you for sharing your feedback with us. We understand how frustrating this can be. Our customer service team will be reaching out to you soon to help troubleshoot the issue and provide further assistance. We appreciate your patience.

Posted 9 months ago

“My entire family has Ororo jackets and/or vest. We all love them. 100% happy customers”

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Posted 9 months ago

“I have purchased several item. They are all wonderful. Keep you warm and comfortable. They have different settings for your comfort. Purchase last year and this year. And Costumer service was great when we recieved. A wrong item. It was not a problem for a return..”

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Posted 9 months ago

“I still haven’t received my order”

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Posted 9 months ago

“I ordered a heated jacket in mid November and I still don't have it. I received a shipping notice, then nothing. Transporter never received the package. I received a message from Ororo that there seemed to be an issue and to please wait 1 - 3 more days to get it sorted. After about 3 days, I was contacted again and assured they would re-ship the order and I would receive a new shipping notice when the order shipped. It's now been an additional week and nothing! The only reason I didn't give a lower rating is because customer service seemed to be trying to help. I'm not happy and I'm freezing!”

Helpful Report

Posted 9 months ago

Hello Deborah, we’re sorry for the trouble this has caused. Our customer service team is actively working on your case, and we’ll ensure that everything is handled properly for you. We truly appreciate your patience once again.

Posted 9 months ago

“So awesome !”

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Posted 9 months ago

“The vest was a gift for my mom and I am excited to give it to her if I can ever get the correct vest. I was sent the completely wrong order the first time, then communicated with your company regarding the mistake and was then sent the replacement, which turned out to be the right size but wrong color. I now need to send it back yet again for the correct vest.”

Helpful Report

Posted 9 months ago

“It kept me warm enough in 40-50 degrees with a sweater underneath, where I don’t need to put a jacket on. It is bulk free and comfortable.”

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Posted 9 months ago

“Nice vest. Battery works well. Will last about 6 hours on medium power.”

Helpful Report

Posted 9 months ago

“I've bordered several items from your company in the past, so I'd think that I'd get better treatment from your support staff. My recent purchase came with a defective battery. I was told that I'd receive a new battery as soon as return tracking info is received and it's been 3 days and I haven't gotten a response regarding my replacement. I sent the tracking information days ago. After spending so much money on Ororo gear, I would have liked to think that a replacement would have been sent right away, but instead I'm treated like I'm trying to scam you out of a free battery. I won't shop here again.”

Helpful Report

Posted 9 months ago

Hello there, we appreciate you reaching out to us. Our customer service team is already working on resolving this for you, and we’re happy to confirm that your package has been shipped. If there’s anything else you’d like to know, please feel free to reach out — we’re here to help. Thank you for your patience and understanding.

Posted 9 months ago

“I was charged for two heated vests but only received one. Capital One: A chrge or hold for $337.97 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) Capital One: A chrge or hold for $323.94 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) at SP ORORO HEATED APPA.”

Helpful Report

Posted 9 months ago

Hi Jim, we’re really sorry for the confusion. After checking on our end, we only see one valid order, which includes one heated vest. The two amounts showing on your account may be the result of your welcome discount being applied during checkout, which can temporarily generate multiple authorization records. Please kindly take a look at the final posted transaction — you should only see one completed charge. If anything still looks incorrect or if you’d like us to double-check further, please feel free to reach out to our customer service team anytime. We’re here to help and make sure everything is sorted out for you.

Posted 9 months ago

“I love these vest! I originally had my first fest for my nephew’s hockey games. However, last few years have been really cold at work and they are perfect item to be able to take on and off. As a result, several other staff have bought the vest as well. I’m wearing it today at a cold swim meet! My only complaint is my new vest is a little tricky with a zipper sometimes.”

Helpful Report

Posted 9 months ago

Hi Andrea, thanks so much for sharing your story. We’re thrilled the vest has been perfect for hockey games and keeping you warm at work, and that others on your team have joined in. Sorry to hear the zipper can be a bit tricky — we will pass along your comment to our product development team for future improvement. Thanks for choosing ororo. Stay warm!

Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews