ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far I just tried it on and the heated vest works. Feels good nice and cozy”

Helpful Report

Posted 4 months ago

“Was very pleased with the quick response I received and the replacement of my battery.”

Helpful Report

Posted 4 months ago

“I'm having trouble charging the battery. I have emailed and am not happy with the response. I ordered the charger block to see if that will make a difference. It says to fully charge the battery before using but 1 of the responses was to drain the battery and then try to charge. The battery came at 2 bars and won't charge past that. I have outdoor events coming up and is why I ordered the jacket.”

Helpful Report

Posted 4 months ago

Hi Kathy, I’m really sorry to hear about the trouble you’ve had charging the battery, and I understand how frustrating that must be. Our customer service team will follow up with you directly to help troubleshoot the issue and make sure your battery is working properly as soon as possible. We truly appreciate your patience.

Posted 4 months ago

“While the clothing is great the customer service is not. I placed an order, my credit card was charged (not just funds put in hold), and shipping confirmation was received. Days later, I received an email that the item was backordered (not out of stock) and I could choose a different item or cancel my order. This company is not a start-up and should have their *#^* together better than this. Days after I contacted them about the cancellation, I received an email to rate my product, you know, the one I never received, and then another email request. Truly considering other heated clothing companies, unfortunately which is sad because I’ve raved about this company to many people in the past and have had lots of family and friends make purchases after they’ve seen my items or heard me talk about them.”

Helpful Report

Posted 4 months ago

Hi Jesse, I’m truly sorry for the frustration and inconvenience this experience caused. Your feedback is completely valid, and we’ll make sure your comments are shared with our internal teams so we can improve our inventory accuracy and communication moving forward. Thank you for taking the time to let us know what happened.

Posted 4 months ago

“Second one in 10 years. Bumped up a size to wear heavier clothes underneath vest for cold weather golf and hunting.”

Helpful Report

Posted 4 months ago

“Im disappointed that the zipper doesn't work on one of the jackets”

Helpful Report

Posted 4 months ago

Hi Susan, I’m really sorry to hear that the zipper isn’t working properly — that must be so frustrating. Our customer service team will reach out to you shortly to help troubleshoot the issue and make sure you get the assistance you need. We’ll do our best to resolve this for you as quickly as possible.

Posted 4 months ago

“Love my jacket! I work outside in frigid temperatures and the jacket keeps me warm all day long! Best investment ever!!”

Helpful Report

Posted 4 months ago

“Great company with great products and excellent customer service. My hoodie heating element stopped working so I reached out to customer service and with in 12 hours I not only had a response back but I also had a prepaid label to send my hoodie back to them. Once ups delivered my old hoodie the new was almost immediately sent out to me.”

Helpful Report

Posted 4 months ago

Hi Matthew, thanks so much for sharing your experience! We’re thrilled to hear you had a smooth and fast resolution with the prepaid return label and replacement hoodie. If you need anything else, we’re here to help.

Posted 4 months ago

“Everything was great! Thanks”

Helpful Report

Posted 4 months ago

“Love my vest. Keeps me warm at all outdoor sporting games and hockey rinks.”

Helpful Report

Posted 4 months ago

“First size was too big returned it with everything when item was reshipped I was missing the free laundry bag and other freebies from the first order I sent back. Heats decent not as hot as I would like....would be nice for the arms and chest to heat up to for the price. Probably won't purchase again.”

Helpful Report

Posted 4 months ago

Hi there, we’re truly sorry for the inconvenience with the missing items. Our customer service team will reach out to you to sort out the issue with the missing freebies and make sure everything is properly resolved. We’ll also share your feedback about the heating zones with our product development team — suggestions like yours genuinely help us improve.

Posted 4 months ago

“Warmers didn't cover as wide of an area as I originally thought from the photos. Pocket hand warmers barely got warm at all even when on high and inside with no air flow. Battery being stuck on the hip makes it a much more annoying location when doing any work or movement. Overall for the price it really wasnt worth it considering it just adds weight and not much heat or freedom of movement, but I guess it still works as a thicker sweater.”

Helpful Report

Posted 4 months ago

Hi there, we’re really sorry to hear that the heating coverage and battery placement didn’t meet your expectations. Thank you for taking the time to share such detailed feedback — it’s genuinely helpful. We’ll make sure to pass your comments to our product development team as we continue improving future designs.

Posted 4 months ago

“Items were purchased as gifts for Christmas - thus no information available on the recent purchases.”

Helpful Report

Posted 4 months ago

Hi Kelly, thank you so much for choosing ororo as your Christmas gifts — that truly means a lot to us. Please rest assured that our holiday return window is extended until January 15th, 2026, for Toasty Club Members. If your recipients need any help after they open their presents, don’t hesitate to reach out and we’ll be happy to assist.

Posted 4 months ago

“I wish there were a size smaller than the 4 pants they are too big for me. I havent used them yet. I have a vest that I am very happy with”

Helpful Report

Posted 4 months ago

“I cannot believe the wonderful customer service with ororo. I love my new vest, and I bought two batteries, also to make sure that at dog shows I'm fully prepared for the cold. Great customer service, and they answered all my questions immediately.”

Helpful Report

Posted 4 months ago

Hi Janice, thank you so much for sharing your wonderful experience! We’re thrilled to hear you love the vest and the extra batteries, and that our team could help you. We truly appreciate your kind words and trust in ororo.

Posted 4 months ago

“The vest I purchased is fantastic and works great. So far this season I've only needed to use it on low and that is cozy and warm.”

Helpful Report

Posted 4 months ago

“Ordered the longer vest. Ordered burgundy instead of navy by mistake. I am THRILLED with the burgundy. Tested the best out by driving around with no heat in the car and the best was great. My body truck stayed warm. May need to do a jacket someday.”

Helpful Report

Posted 4 months ago

Hi Dianne. We’re thrilled to hear the longer vest worked so well for you—even without heat in the car. It’s great that you stayed warm and that you’re considering a jacket next! If you’d like any help choosing a size or color next time, we’re here for you.

Posted 4 months ago

“Purchased the chevron quilted vest and love it. Would give 5 stars but for two things. First & most frustrating, it takes multiple times to try to get the zipper to catch. I am rarely ever able to zip it up on the first try. It often takes 5 or more attempts. 2. Placement of the battery pocket and zipper placement of said pocket make it difficult to access the battery to check that it is connected without fully unzipping the vest. I assume it’s set back so that you don’t have the battery in the way of your hands when they’re in your pockets. Otherwise, very pleased with my purchase & have used it several times and the added warmth was greatly appreciated.”

Helpful Report

Posted 4 months ago

Hi there, thank you so much for sharing such thoughtful feedback — we’re really glad to hear you love the vest and that it’s been keeping you warm. We’re also truly sorry about the zipper difficulty and the battery pocket placement causing inconvenience. Your experience matters to us, and we’ll make sure to pass your comments along to our product development team for future improvements. We appreciate you giving the vest a try and hope it continues to keep you comfortable whenever you wear it.

Posted 4 months ago

“Love the Oreo heated vests our whole family have them. Ordered a dual charger for our batteries that came with the vests but it’s the wrong size and they don’t accept returns so be careful when you order.”

Helpful Report

Posted 4 months ago

“This was a gift. Ordering and delivery was quick and smooth.”

Helpful Report

Posted 4 months ago

ororowear.com is rated 4.2 based on 2,864 reviews