ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,864 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this jacket.”

Helpful Report

Posted 4 months ago

“Quality products and great service. Definitely recommend”

Helpful Report

Posted 4 months ago

“Ordered a size up based on reviews and measurements. Fit well both under and over my lightweight quilted jacket. Being a barrel-shaped, obese woman, I wanted the snaps so I could unsnap the bottom when sitting.”

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Posted 4 months ago

“Love the range of products offered. I got my first vest 7 years ago and it still works perfectly fine, including the original battery. I keep going back to the brand for all of my friends and familes needs. All of their products hold up great and they really stand by their products.”

Helpful Report

Posted 4 months ago

Hi Marah, thank you so much for sharing your wonderful feedback! We’re thrilled to hear that our range has served you so well for so many years and that you keep returning to ororo for friends and family. Your trust means the world to us. Thank you again for your trust and support. Stay toasty!

Posted 4 months ago

“Great quality and keeps me toasty warm. Love the warmth on my shoulders”

Helpful Report

Posted 4 months ago

“items were shown well and plenty of options”

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Posted 4 months ago

“I just sent a message. In regards to: to battery purchased beginning Nov 2025. Battery charges two bars only no matter how long charged. I’m hoping to be able to process this.”

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Posted 4 months ago

Hi Jeanette, I’m really sorry to hear that your battery isn’t charging past two bars — that’s definitely not the experience we want for you.Our customer service team is already helping you troubleshoot the issue. Please rest assured we’ll do everything we can to get this resolved for you. Thank you for your patience and for reaching out to let us know.

Posted 4 months ago

“Love it! Great way to take the chill off while walking the dog.”

Helpful Report

Posted 4 months ago

“Package did not arrive by delivery date. Also all the items in my order was not delivered, I am unsure as to why my order was split into multiple packages. I had high expectations from a brand as renowned as ORORO but I am completely dissatisfied.”

Helpful Report

Posted 4 months ago

Hi John, we’re truly sorry your delivery experience fell short of expectations. Some orders are shipped in multiple packages depending on warehouse availability, but we completely understand how frustrating it is when items don’t arrive together or on time. We’ve shared your feedback with our logistics team to help improve future experiences. Thank you for your patience and understanding.

Posted 4 months ago

“The products keep getting better and better. I am in love with my new coat and extended battery.”

Helpful Report

Posted 4 months ago

“Didn’t really keep me warm. Not happy and would like to return. Tom Heatley 716-341-4739”

Helpful Report

Posted 4 months ago

Hi Carol, we’re really sorry to hear the vest didn’t keep you as warm as expected. Warmth can vary depending on factors like environment, layering, and personal comfort level. Our customer service team is already reaching out and will help you look into the issue. We’ll do our best to make things right for you.

Posted 4 months ago

“I replaced my original wash bag with a new one from this site. Actually, the new one is more thought out in the sense that the zipper locks. I found my original bag(which I hated and thought lost), but it always opened up in the washer and spilled its contents. In this newer version, the zipper tucks into the bag's fabric and does not open up in the washing machine.”

Helpful Report

Posted 4 months ago

Hi Kevin, thanks for sharing your experience! We’re glad the new wash bag design with the locking zipper is giving you peace of mind and preventing spills. Appreciate you choosing ororo.

Posted 4 months ago

“The first battery that came was DOA. Customer service promptly sent a replacement battery and the new one works great. Thanks!”

Helpful Report

Posted 4 months ago

“I cannot tell you how many vests I probably sell for you. Everytime I wear it which is a lot ppl ask me and I tell them all abou t it and tell ppl to get two batteries so that one is always fresh blah blah blah. You should probably buy me a new vest:)bc Ive had mine for years. Its the best!”

Helpful Report

Posted 4 months ago

Hi April, thanks so much for the awesome review! We’re thrilled our vest is such a hit and appreciate you spreading the word. Glad you’re enjoying it—two batteries is great advice for always having a fresh one.

Posted 4 months ago

“Definitely not worth the cost. It's supposed to be multi zone, but I only feel heat in one small strip across the top of my shoulders.It's just not a terribly helpful item for warmth. I wouldn't buy another or recomend to anyone else.”

Helpful Report

Posted 4 months ago

Hi Richard, we’re really sorry to hear that the heating performance didn’t meet your expectations — that’s certainly not the experience we want for you. Our customer service team will reach out to you to help troubleshoot and make sure everything is working as it should. Thank you for giving our product a try, and we appreciate your patience while we work to resolve this for you.

Posted 4 months ago

“Disappointing; feels pretty much the same, even when using the battery. Plus, the red often fades to blue, but the location of the button(s) makes them awkward to reach while walking and gloved. Should have known better to purchase this costly item.”

Helpful Report

Posted 4 months ago

Hi Carol, we’re truly sorry to hear that the heating performance and overall ease of use didn’t meet your expectations. That’s certainly not the experience we hope to deliver. Our customer service team will reach out to help troubleshoot the heating issue and make sure your item is functioning properly. And thank you for sharing your feedback about the button placement — we’ll pass this along to our product development team for future improvements.

Posted 4 months ago

“Great products to keep you warm. We have several vest and hand warmers.”

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Posted 4 months ago

“Battery charger didn't work. Battery didn't make it past the third quarter of a football game.”

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Posted 4 months ago

Hi Sharlene, we’re truly sorry to hear about the issue about charging and battery life — that’s definitely not the experience we want you to have. Our customer service team will reach out and help troubleshoot the problem to make sure everything works properly for you. Thank you for your patience.

Posted 4 months ago

“I love my ororo vests. They always work as they should . I use them as an under layer beneath my coat and it keeps me toasty. I was disappointed that this vest did not include the plug part of the charging necessity. Luckily it is my second vest and I have the wall plug part. Please go back to including this crucial part of the total package. Without It I do not think I will buy another.”

Helpful Report

Posted 4 months ago

Hi Sheila, we’re so glad to hear that you love your ororo vests and thank you for being such a loyal customer. We understand your concern about the wall plug not being included. Our current approach allows the battery to be charged with any USB-C wall adapter you already have at home, which helps reduce waste and environmental impact. But we truly appreciate your feedback, and we’ll be sure to share it with our team as we continue improving our products.

Posted 4 months ago

“I had to replace one vest because it was faulty some months ago. The seond one was faulty. Your RETURN PROCESS IS A NIGHTMARE! I contacted customer service and got an AI response that made NOT SENSE and had to send information over and over again. No matter what I wrote they wanted me to do another test. It took WEEKS to get them to OK a replace ment, and then the THIRD replacement was FAULTY and then it took weeks to get them to replace that. Still waiting for that second replacement. It's a good product WHEN IT WORKS.”

Helpful Report

Posted 4 months ago

Hi Judith, we’re truly sorry for the frustration and inconvenience you’ve experienced — that’s absolutely not the experience we want for our customers. Thank you for your patience through such a long and difficult process. We’re already sharing your feedback with our customer service team so we can improve and streamline the troubleshooting and replacement workflow. We hope the upcoming replacement arrives quickly and works perfectly for you.

Posted 4 months ago

ororowear.com is rated 4.2 based on 2,864 reviews