ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,208 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gloves arrived in a timeframe specified by Ororo. The batteries do not maintain the heat considering the gloves are meant for outdoor activities. There is no heat in the fingers which I had expected from the photo at ororo. This is the second product that arrived without the electrical plug connection to charge the batteries. I would not recommend these gloves.”

Helpful Report

Posted 9 months ago

Hi Cathy, thank you for taking the time to share your experience. We’re sorry to hear that the gloves did not meet your expectations for outdoor use. Heat performance can vary depending on factors such as temperature, activity level, and heat settings. We appreciate you sharing how this differed from what you expected. Regarding charging, the wall plug is not included as part of our effort to support more environmentally friendly practices. A compatible plug can be used if you already have one available. Your comments have been noted and are helpful as we continue to improve our products. Thanks for your understanding.

Posted 9 months ago

“I needed a new battery and ordered one on your website. Couldn't be any simpler than that. Thank you.”

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Posted 9 months ago

“Love my vest.”

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Posted 9 months ago

“Vest works well, but ordered a men's large and received a women's large instead. Luckily it fits my husband but the zipper is backwards.”

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Posted 9 months ago

Hi there, thank you for taking the time to share your feedback. We’re glad to hear the vest itself is working well and that it fits your husband. We appreciate you letting us know about your experience. If you notice any issues or need further assistance, please feel free to reach out to our customer service team. Thank you again for your review.

Posted 9 months ago

“I love my Ororo vest! It looks great and keeps me toasty warm.”

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Posted 9 months ago

“I have had two of the ORORO vests and absolutely love them, my only complaint is the control switch quit working on my first vest, and Ororo offers no replacement parts. The second vest that I ordered just doesn't seem to heat as controlled as my old one..., but all in all I will keep buying these vests because I love the olive green and the vest itself.”

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Posted 9 months ago

“I ordered batteries, they were shipped UPS…. I have yet to receive them as they were shipped back. I don’t know why they were not delivered as deliveries are brought here daily…. But I would not use UPS to deliver anything!!!”

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Posted 9 months ago

Hi Michael, we’re sorry to hear about the delivery issue. The tracking currently shows a shipment exception, which means the carrier encountered an issue during transit. We’re already looking into this on our end. Please feel free to reach out if you need any further assistance. Thanks for your patience.

Posted 9 months ago

“Great fleece vest! Warm on it's own but the heating zones are great!”

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Posted 9 months ago

“I sized the gloves according to what you have on your website and the glove liner and the glove are extremely small and tight. I bought a pair of your socks and they go all the way to my knee and I don’t know how I’m going to control the heat temperature if the control is all the way up at my kneecap and the I have pants on.”

Helpful Report

Posted 9 months ago

Hi Michael, thank you for sharing your experience with us. We understand how important proper fit and ease of use are, and we appreciate you taking the time to let us know your concerns. If you’d like further assistance, we encourage you to reach out to our customer service team so they can help review your situation and offer guidance. Thanks for your patience.

Posted 9 months ago

“I ordered the heated gloves and I'm not impressed! I thought they would be warmer , especially for the price I paid for them. My $20 gloves keep my hands just as warm as the heated gloves do 🙄. I also ordered a heated coat and I'm hoping that's better than the gloves.”

Helpful Report

Posted 9 months ago

Hi Meghan, thank you for sharing your experience with us. We understand how disappointing it can be when a product doesn’t feel as warm as expected, especially when you had higher expectations. Warmth perception can vary depending on individual sensitivity, layering, and environmental conditions. We appreciate your feedback and hope the heated coat provides a better experience for you. Thanks for understanding.

Posted 9 months ago

“The glove liners you sent me were WAY too small and too tight. I have bought many ororo products, love them and will likely buy more but these these items missed the mark by a wide margin.”

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Posted 9 months ago

Hi, James, thank you for your feedback and for being a loyal ororo customer. We understand how disappointing it can be when an item doesn’t fit as expected. We appreciate you letting us know, and your comments have been passed along to our team as we continue working to improve our products. Thanks for your understanding.

Posted 9 months ago

“I love my puffer heated jacket. It is not a huge puffer, just enough to be warm even without the heater! The additional warmth from the battery is really comfy, I love it and the pockets are heated! My only criticism is your automated system offered a battery to purchase as a backup, but your system offered 3 different batteries and it is unclear which is the one for this jacket. I wanted to buy an additional battery but I don't know which one to buy. I found that to be frustrating. You lost a sale due to your poor follow-up offer.”

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Posted 9 months ago

“Had a question and emailed the company and they promptly responded. They were very helpful. Great customer service.”

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Posted 9 months ago

“Great service in getting my order. Thank you so very much. Merry Christmas”

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Posted 9 months ago

“Bought as a Christmas gift- so haven’t tried out yet but ordering and delivery was just fine.”

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Posted 9 months ago

“Got this (vest) for my adult son for Christmas and he loves it. My husband has had a coat for a year plus and it’s his go to coat!!”

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Posted 9 months ago

“Literally don't want to take it off. I got the vest with two batteries its one of the best things I've ever spent money on. I have health issues which makes it hard to stay warm in the winter and I finally can exist comfortably.”

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Posted 9 months ago

“Still waiting on my order.”

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Posted 9 months ago

Hi Lucy, thank you for your feedback. Once it arrives, we’d truly appreciate it if you’d consider updating your review based on your experience with the product. Thanks for your patience.

Posted 9 months ago

“Just in time for the cold weather!”

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Posted 9 months ago

“Perfect gift right size love it”

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Posted 9 months ago

ororowear.com is rated 4.2 based on 3,208 reviews