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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I still haven’t received my order
Helpful Report
Posted 6 months ago
I ordered a heated jacket in mid November and I still don't have it. I received a shipping notice, then nothing. Transporter never received the package. I received a message from Ororo that there seemed to be an issue and to please wait 1 - 3 more days to get it sorted. After about 3 days, I was contacted again and assured they would re-ship the order and I would receive a new shipping notice when the order shipped. It's now been an additional week and nothing! The only reason I didn't give a lower rating is because customer service seemed to be trying to help. I'm not happy and I'm freezing!
Helpful Report
Posted 6 months ago
Hello Deborah, we’re sorry for the trouble this has caused. Our customer service team is actively working on your case, and we’ll ensure that everything is handled properly for you. We truly appreciate your patience once again.
Posted 6 months ago
So awesome !
Helpful Report
Posted 6 months ago
The vest was a gift for my mom and I am excited to give it to her if I can ever get the correct vest. I was sent the completely wrong order the first time, then communicated with your company regarding the mistake and was then sent the replacement, which turned out to be the right size but wrong color. I now need to send it back yet again for the correct vest.
Helpful Report
Posted 6 months ago
It kept me warm enough in 40-50 degrees with a sweater underneath, where I don’t need to put a jacket on. It is bulk free and comfortable.
Helpful Report
Posted 6 months ago
Nice vest. Battery works well. Will last about 6 hours on medium power.
Helpful Report
Posted 6 months ago
I've bordered several items from your company in the past, so I'd think that I'd get better treatment from your support staff. My recent purchase came with a defective battery. I was told that I'd receive a new battery as soon as return tracking info is received and it's been 3 days and I haven't gotten a response regarding my replacement. I sent the tracking information days ago. After spending so much money on Ororo gear, I would have liked to think that a replacement would have been sent right away, but instead I'm treated like I'm trying to scam you out of a free battery. I won't shop here again.
Helpful Report
Posted 6 months ago
Hello there, we appreciate you reaching out to us. Our customer service team is already working on resolving this for you, and we’re happy to confirm that your package has been shipped. If there’s anything else you’d like to know, please feel free to reach out — we’re here to help. Thank you for your patience and understanding.
Posted 6 months ago
I was charged for two heated vests but only received one. Capital One: A chrge or hold for $337.97 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) Capital One: A chrge or hold for $323.94 on November 13, 2025 was placed on your Quicksilver Credit Card (7216) at SP ORORO HEATED APPA.
Helpful Report
Posted 6 months ago
Hi Jim, we’re really sorry for the confusion. After checking on our end, we only see one valid order, which includes one heated vest. The two amounts showing on your account may be the result of your welcome discount being applied during checkout, which can temporarily generate multiple authorization records. Please kindly take a look at the final posted transaction — you should only see one completed charge. If anything still looks incorrect or if you’d like us to double-check further, please feel free to reach out to our customer service team anytime. We’re here to help and make sure everything is sorted out for you.
Posted 6 months ago
I love these vest! I originally had my first fest for my nephew’s hockey games. However, last few years have been really cold at work and they are perfect item to be able to take on and off. As a result, several other staff have bought the vest as well. I’m wearing it today at a cold swim meet! My only complaint is my new vest is a little tricky with a zipper sometimes.
Helpful Report
Posted 6 months ago
Hi Andrea, thanks so much for sharing your story. We’re thrilled the vest has been perfect for hockey games and keeping you warm at work, and that others on your team have joined in. Sorry to hear the zipper can be a bit tricky — we will pass along your comment to our product development team for future improvement. Thanks for choosing ororo. Stay warm!
Posted 6 months ago
short life of battery
Helpful Report
Posted 6 months ago
Hi Moreno, we’re really sorry to hear that the battery life didn’t meet your expectations. Thank you for sharing this feedback — we’ll make sure to pass it along to our product team as we continue improving our battery performance and overall user experience.
Posted 6 months ago
comfortable and stylish but battery didnt last long
Helpful Report
Posted 6 months ago
Hi Phyllis, thank you for sharing your thoughts. I’m really glad to hear you found the style and comfort enjoyable, and I’m sorry the battery life didn’t meet your expectations. Your feedback is truly appreciated — we’ll pass it along to our product development team as we continue working to improve the overall experience.
Posted 6 months ago
Ororo heated apparel is top notch. Not only does there product deliver prefect heated apparel, the quality is remarkable!
Helpful Report
Posted 6 months ago
New fleece coats works amazingly! It is already below 0°F in December and this coat kept me comfortable while doing outside tasks. My ororo gloves also helped!
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Posted 6 months ago
I’m very thankful for the service ororo provided for me to process my warranty claim.
Helpful Report
Posted 6 months ago
I ordered the felicity for my wife since it has a hood. She preferred the other jacket purchased several years ago for warmth. Returned it with absolutely no hassles. Will continue to buy from Ororo. Thank you
Helpful Report
Posted 6 months ago
I own several different types of warm apparel! I’ve liked them so much I have purchased a few for gifts as well
Helpful Report
Posted 6 months ago
The jacket is beautiful. I get lots of compliments. My only complaint is the heat isn't as warm as I had hoped it would be. I've had other heated jackets that I feel was a higher heat.. otherwise I do love the jacket and happy it's waterproof.
Helpful Report
Posted 6 months ago
Hi Julie, thanks so much for sharing your experience. We’re glad the jacket looks great, you’re getting compliments, and that the waterproof feature is working well. Sorry the heat isn’t as warm as you hoped. We’ll pass your feedback to our product team to review warmth improvements for future updates.
Posted 6 months ago
I had a Ororo jacket and I liked it so much, I bought another with hood.
Helpful Report
Posted 6 months ago
Found same item for less other outlets
Helpful Report
Posted 6 months ago
Hi Stephen! Thanks for letting us know. We understand you may find similar items elsewhere, but ororo products go through much stricter safety testing (UL, CE, etc), higher-grade material selection, and more refined heating technology to ensure comfort, durability, and peace of mind. If you have any questions, feel free to reach out — we’re here to help.
Posted 6 months ago
Love the vest. Bought it for my husband after he lost 44# due to cancer. He could never get warm but with this vest over a sweater, problem solved.
Helpful Report
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews